professional development

Mon 29 April 2024
When Emily was promoted to be the manager of her software development team at a technology company, she faced a mix of excitement and uncertainty. Having worked alongside her teammates for over five years, Emily's promotion was not just a personal success; it was a dramatic shift in dynamics. Among those affected was Mark, a close colleague and friend who had also vied for the same managerial position. The challenge for Emily was not just about adopting a new role but navigating the complex emotions and relationships within her team, particularly with Mark. 

As coworkers, Emily and Mark had shared countless hours troubleshooting code and celebrating project milestones. The sudden shift from colleagues on equal footing to a new leader dynamic posed an emotional challenge, especially after being in competition for the new position. While Emily dealt with the excitement of her new role and the guilt of surpassing a friend, Mark faced the disappointment of missing out on a position he felt equally qualified for. 

This delicate situation required more than just professionalism; it demanded emotional intelligence and sensitivity. Emily knew that her first task as a leader was to cultivate an atmosphere of trust and mutual respect, reaffirming her commitment to team cohesion and collective success, despite the undercurrents of competition that had brought her to this pivotal point in her career.

7 Ways to Maintain Positive Team Relationships

The foundation of a smooth transition is empathy. Recognize the disappointment among those who competed for the position and acknowledge their feelings. For Emily, having a private conversation with Mark was crucial. She decided to express her desire to maintain their strong relationship and sought his support and insights in her new role. This approach not only helped preserve their friendship but also reinforced Mark's value to the team.

Additionally, adopting an inclusive leadership style can make the transition easier for everyone involved. As a new leader, Emily made it a point to involve her team in decision-making processes, giving them a sense of ownership and a voice in the new structure. This inclusivity helps in mitigating feelings of resentment and promotes a culture of collaboration.

  1. Maintain Open and Honest Communication:
    1. Regular check-ins: Schedule individual meetings with team members to understand their career aspirations, challenges, and feedback on team dynamics.
    2. Transparency: Keep the team informed about changes and decisions that affect them directly or indirectly to avoid rumors and misunderstandings.

2. Recognize and Validate Feelings:
  1. Acknowledgment: Recognize the feelings of team members who might have also applied for the leadership position, validating their disappointment without diminishing the significance of the new role.
  2. Supportive Conversations: Offer a safe space for open dialogue where team members can express their concerns and feelings about the new changes.

3. Leverage Team Strengths and Insights:
  1. Inclusive decision-making: Involve the team in decisions, especially those that impact their work or the team’s direction, to foster a sense of belonging and importance.
  2. Utilize diverse perspectives: Encourage team members to bring their unique insights to the table, reinforcing the value of each team member’s contribution.

4. Foster Professional Development:
  1. Growth opportunities: Promote continuous learning and development opportunities tailored to the career goals of team members.
  2. Mentorship roles: Encourage experienced team members, like Mark, to take on mentorship roles, enhancing their engagement and providing recognition.

5. Celebrate Team and Individual Achievements:
  1. Recognize contributions: Regularly acknowledge and celebrate successes, both big and small, to motivate and build morale.
  2. Team events: Organize team-building activities and outings that are not just work-related to strengthen interpersonal relationships and team cohesion.

6. Build Trust Through Consistency:
  1. Fair treatment: Ensure all team members are treated fairly, with consistency in how rules and policies are applied.
  2. Dependable leadership: Be reliable and follow through on commitments and promises, setting a standard of trust and reliability.

7. Promote a Positive Work Environment:
  1. Respectful interactions: Cultivate an environment where respect is foundational in all interactions, regardless of role or seniority.
  2. Constructive feedback: Provide feedback in a way that is constructive and supportive, aimed at improving performance and personal growth.

Additionally, clarity in roles and responsibilities helps reduce confusion and aligns team efforts with organizational goals. For Emily, clearly defining everyone’s roles, including her own, helped set expectations and streamlined team operations, which is essential in maintaining productivity and morale.

Utilizing Performance Management Tools

Regular feedback sessions are essential for maintaining open lines of communication and for personal and professional growth of team members. Emily implemented bi-weekly one-on-one meetings with her team members, including Mark, to discuss their progress, address concerns, and provide support. This not only helped in maintaining strong relationships but also in fostering a culture of trust and respect.

Effective use of performance management tools can aid new leaders in setting clear, measurable goals for their team, especially during the meetings that Emily was conducting. Emily utilized software tools like AIM Insights to track the progress of individual team members and the team as a whole, aligning them with the broader company objectives. This transparency in goal setting and progress tracking ensures that everyone is on the same page and working towards common goals.

To further support her team's growth, Emily introduced regular training sessions and development opportunities that were aligned with the team’s goals and individual career aspirations. This not only helped in skill enhancement but also showed her commitment to her team's success.

Transitioning from a team member to a team leader is a significant change, one that requires careful handling of relationships and effective management strategies. By fostering a supportive and inclusive environment, maintaining clear communication, and utilizing performance management tools, new leaders like Emily can ensure a smooth transition and sustained team success.


Fri 6 September 2024
Continued professional education is not a new concept in the workplace. For years, teachers, accountants, lawyers, and many other professions have mandated the continuation of professional education for these individuals to be up to date on the new legislature and field changes. However, for unrequired industries, these educational opportunities are equally as important. Seeking developmental opportunities can be difficult, professionals are often worried that their employer may perceive their participation in these programs as dissatisfaction or intent to leave their current role. 

Attending development and growth programs relevant to any industry is essential for personal growth, career advancement, and performance enhancement in nearly every role. Continued education programs encourage life-long learning, stress the importance of keeping up with industry trends and practices, and exhibit the value of new skills and perspectives within an individual's career. 

Educational and professional development opportunities within the workplace have become scarce. It is a challenging task for managers to find developmental programs for a variety of roles and, focuses. Managers often feel lost with configuring resources to upskill their employees.  Managers often struggle to encourage their direct reports to seek continual development because they want to maintain the employee's commitment and focus in their current role. Seeking professional development opportunities does not directly indicate that an individual is dissatisfied or unhappy in their role. Those motivated by learning and new environments may become more committed to their role with the opportunity for professional growth. 

Nevertheless, each individual must take their advancements into their own hands. As creatures of habit, it is easy for humans to get stuck in a rut or become complacent in their jobs. Every individual must take charge and drive their career paths and advancements by proactively seeking opportunities to broaden their knowledge, perspectives, and experiences. 

Professional development programs take on a variety of forms and focus. Based on interests, level of formality, and availability, individuals can find the perfect space to grow their capabilities. However, seeking these opportunities through employers may not yield adequate opportunities for development or learning. To find the best-fit opportunities, individuals should conduct their own research and determine what the best next step may be to broaden their knowledge, skills, and experiences. 

Finding adequate options for development programs and determining the best route for career advancement is a challenging task for most. Depending on the formality, commitment and cost, there are different routes best for specific scenarios. Here is a deep dive into 3 Categories of learning opportunities for direct reports seeking professional development and advancement programs:

  1. Workshops
Attending workshops or seminars relevant to any professional industry is a stepping-stone to advancement, growth, and performance improvement. Workshops and seminars may be presented in different ways on a variety of topics but can generally be broken into two overarching categories. 

The first category is seminars or workshops focused on industry-specific topics, including niche topics or tools to help participants broaden or improve their skill set within a specific role, group, or industry. On the other hand, general skills workshops focus on over-arching topics relevant to advancement and growth in a variety of industries. General skills workshops commonly focus on topics related to leadership or soft skills such as management or organization.  A general skills workshop may focus on leadership or communication and may be most impactful when entire teams participate or, in the use of preparation for leadership roles. 

Interactive workshops, like executive mastermind groups, can be a great way to gain objectivity, learn from others, and improve one’s own skill set.

2. Certificates
The continuation of formal education can be a paramount tool for the development and possible advancement of professionals across industries and positions. Those seeking to continue their education in a formal setting outside of traditional secondary or post-graduate education should consider certificates and licensures. In obtaining these licensures or certificates, individuals are enabled to broaden their roles, responsibilities, and industry knowledge. For each industry or role, there are a variety of opportunities available for certifications. Compared to workshops, certificates tend to take a more formal setting. Content to obtain a certificate is commonly done through a course or a several-day seminar, usually capped with an exam. Certificates are a strong form of professional advancement because in the event that individuals seek new roles, certificates, and licensures are a concrete representation of knowledge, experience, and education in a specific field. 

The AIM Insights People Leader Certification can be a great avenue for a leader to showcase their abilities and benchmark their performance compared to other leaders of similar teams.

3. Mentorship
Mentorship is a crucial tool for developing strong leaders and integrating team culture throughout different levels of the workplace. However, a seemingly informal form of professional development, establishing mentorship connections is highly impactful in an individual's ability to lead and advance in their fields. 

Mentor and mentee connections are a key differentiator in individuals' capacity to learn from new perspectives and adapt in the workplace. Mentorship may be implemented in professional atmospheres through a variety of ways but essentially should aid in the personal and professional development of younger generations from those with more experience in the industry. However, not all firms or companies facilitate adequate mentorship connections. Individuals seeking mentorship may consider joining mentorship groups or joining professionally focused organizations. For example, certified public accountants (CPAs) may join the AICPA and establish mentoring relationships with other accountants who have more industry experience or, accounting experience in other focuses. 

By exploring a diverse variety of options in professional advancement programs, individuals have the opportunity to improve their expertise, gain valuable skills, and expand their industry knowledge. Given the wide array of advancement opportunities, formality levels, and time commitments, every individual should actively seek opportunities to better themselves and their career path. 

Professionals across all industries and roles can immensely benefit from continuous education in their fields. Regardless of position, every team may benefit from seminars on improving communication, leadership, or team culture. The most imperative key to success is drive. Those seeking promotion or advancement should take charge of their future career path, and participate in a variety of programs and activities that will enable them to succeed. No matter their success or experience, every professional has something to learn. 


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