hr innovation

Engagement has become a popular metric for measuring satisfaction of employees, productivity, and, to an extent, the health of a company’s culture.

But is engagement a truly accurate metric for measuring satisfaction of employees, productivity, and company culture?

Engagement has clearly shown a correlation to greater productivity and workplace happiness, but how accurate is our method for measuring workplace engagement? Are their leading indicators that might serve as a better metric for how engagement will change?

This article outlines some of the issues with solely measuring engagement and identifies some additional metrics that may provide stronger evidence for when engagement is volatile or calm.

The three issues with only measuring engagement are as follows:

When an engaged employee becomes disengaged, it is often instigated by one event rather than by some extended sequence of events over time. Most people enter a company excited to get to work and get started, thus are highly engaged. But as they spend more time with the company, they get to know more people and become more accustomed to the workplace. They formulate ideas and expectations about who their coworkers and bosses are and how they are expected to act, and these expectations are compared and contrasted with their own internal compass for how the workplace is expected to operate. 

But, when this new and engaged employee is confronted by someone strongly deviating from the expectations in a negative way, this negative event can muddle their expectations and disengage the employee. 

This is more than simple conjecture; I’ve heard this same story again and again. For example, a friend of mine works at a company where 1 employee (Director) became frustrated at another employee (Accountant) because the accountant consistently asked the director to redo his expense reports. The director’s frustrations stemmed from the fact that it took him 15 minutes to redo the expense reports. In all fairness, there were mistakes, but the director thought that they were immaterial and insignificant.

So, the director goes to other people in his department to share what a pain in the butt it is to redo the expense reports. He subtly inserts his frustrations into conversations to see if anyone else can relate. If somebody bites, they enter a conversation and begin venting their frustrations about the accountant.

The issue is that word travels fast. The accountant learns about these conversations and doesn’t feel comfortable approaching the director with his thoughts or feelings. He is then posed with the question, “does he do his job properly or not because he knows the director is going to complain?”

The accountant learns about his treatment and switches from engaged to disengaged in an afternoon.

Similarly to starting a new relationship, there is usually a brief ‘honeymoon’ period when taking up a new role or position. Whether it’s a promotion or a new job altogether, taking over new responsibilities feels awesome at first. We feel eager to learn new things, jump on tasks that need to get done, and are open-minded to the feedback we receive.

Within the first 3 months of starting this role, our engagement is artificially elevated because we are “drinking from the firehose”. There are so many amazing opportunities and interesting new responsibilities that it would be difficult to not be engaged.

If a company measures engagement every 6 months or once per year and their survey includes people within those first 3 months of starting a new role, the results are likely skewed positively. If leadership is relying on this information to make informed decisions about how to best manage their team, they are going to be relying on falsely inflated engagement scores which diminishes the need to positively develop the company. Why provide new activities for their employees when engagement is already high when instead, you could double-down on quotas and operational goals and try to squeeze some extra productivity from their “highly engaged” workforce? 

If the engagement numbers are skewed, this type of scenario could put engagement and workplace morale into a tailspin. These artificially engaged employees might become overworked. And when they leave the honeymoon stage and revert back to the mean, their dwindling engagement could reach a critical threshold because leadership pushed when they needed to support. 

Some companies may claim they eradicate the first two issues because they measure engagement daily.

However, this approach brings a new problem: survey fatigue. If employees are asked the same questions every single day, they are going to grow accustomed to consistently responding a certain way, regardless of the underlying truth. Instead of capturing their engagement, we are simply building a pointless ritual into every employee’s day: the daily survey that only truly measures how quickly they click the “moderately engaged” button.  

In this case, gathering more data does not mean necessarily gathering better data. The previous two issues, 1) engagement can change in an instant and 2) that work status changes can artificially inflate engagement are very much still a concern. In fact, daily measurements might be worse than 3 or 6 month measurements because the daily habitual answers could override honesty right up until that event that “flips” the engagement switch. 

However, there isn’t all bad news about measuring workplace engagement. As mentioned earlier in this article, there is a direct correlation to productivity and work satisfaction when engagement is high.

There are leading indicators that can help companies better understand whether or not engagement is susceptible to change.

The leading indicators our team has identified are 1) Communication Barriers between employees and 2) Dysfunctional Turnover.

We define communication barriers between employees as the lack of understanding for the obstacles another employee faces, and we define dysfunctional turnover as turnover from employees that do great work and are engaged but are susceptible to leaving because of something going on in the company (e.g. not due to personal events).

Our team has identified that 68% of engaged employees believe that there are communication barriers between themselves and other employees at work. This is critical to understand because it means that people are forming assumptions about others’ work, but only rarely get chances to find out if these assumptions are based in fact. When employees don’t understand the obstacles faced by their coworkers, they form assumptions about what other employees do. These assumptions can create a lack of empathy, and this lack of empathy creates a high susceptibility for them to become disgruntled and disengaged by someone else’s actions in coordination with their assumptions.

If you can understand how many of your employees experience communication barriers at work, you can begin to gauge how quickly engagement might change.

Dysfunctional turnover also involves communication, but as opposed to the focus being on what other people are doing outside of an employee’s control, it involves the communication an employee receives for their specific job function. When employees feel like they are not getting adequate feedback or communication from their boss, they are susceptible to becoming disengaged. Employees are also susceptible to becoming disengaged when they don’t perceive that their colleagues respect the work they do.

Measuring dysfunctional turnover is not the same as measuring the TIS (Turnover Intention Scale) as the TIS asks for feedback on pretty black and white statements like “I don’t envision myself working for this company much longer.” We measure dysfunctional turnover via factors like communication quality with colleagues and bosses during multi-person tasks and their perception of the respect they receive for the work they do.

In essence, engagement metrics do have a lot of value, but measuring engagement only shows where engagement is at now, not where it will be. Measuring leading indicators like communication barriers between employees and dysfunctional turnover can provide a lens into where engagement is going.

 

I recently wrote an article about the importance of mentorship for executives, and I wanted to write another article specifically about why HR executives should have mentors.

If anybody has ever seen the American version of The Office, they may associate HR with Toby. If you haven’t seen The Office, Toby is a well-intentioned HR professional but is hated by Michael Scott, the branch manager. Their acrimonious relationship is because Michael perceives Toby as the “killer of fun” or put another way, the killer of innovation and new ideas.

We watch the show from Michael’s perspective because he is the boss and the main character, but let’s take a second to put ourselves in Toby’s shoes.

Toby is an HR team of 1 where he has to manage all of the HR functions of the entire branch. If Michael comes up with an inappropriate, or even illegal, idea and Toby doesn’t step in to stop it, the company could get sued and Toby is at fault. For comedic relief, we laugh at the antics and the angst between Michael and Toby. 

But if we put ourselves in Toby’s shoes, I think the dilemma becomes clear. How do we handle novel HR scenarios and issues without having the experience and information necessary to be sure we are choosing the right action? 

After interviewing over 50 HR executives in the past 3 months, I have learned that most companies have more HR projects that their HR team can possibly handle. Their work turns into a process of constantly taking care of what is most pressing right now while deferring an ever-growing list of lower-priority tasks for a later date “when things calm down”.

HR executives must understand what’s going on within their own company while also monitoring other companies to assess how they are doing to see if they are falling behind in any way. 

HR teams can end up isolated from other the broader HR professional network, save for the occasional SHRM conference or HR networking event. This lack of professional connection can be an obstacle to handling all of the work thrown at HR executives. An experienced network of like-minded colleagues can greatly improve your work and can help you avoid the emotional toll of not having somebody you relate and connect that can console you on how to balance the load of everything being thrown at HR executives.

So, why should HR executives have mentors?

If you are getting your guidance on what innovations you should consider pursuing at your annual SHRM conference or planning organizational changes and innovations years in advance, you are probably reacting to old advice. For example, let’s say you find a promising new Learning Management System at a conference in August. It seems valuable so you bring it up to your HR team in September, and you focus on ironing out all of the kinks in the plan before presenting the idea to the other company leaders. Now it’s December. But, budgets are approved for January in November/December meaning that now you are waiting until the following January for implementation. Now, your innovative idea from 18 months ago is finally being implemented and it’s already a bit out of date. 

With a strong network, a fellow HR executive mentor could have informed you about the Learning Management System back in March. You could have brought the idea up to your team and ironed out the kinks in preparation for the conference in August and been ready to implement it by the initial January. You’ve just cut your time-to-implementation time by half from 18 months to 9. 

When people don’t know each other that well, they have a tendency to only share the good things in their world – e.g. “My company was listed in the top 100 places to work”, or “we have made 30 new hires in the past month and are growing exponentially.” These conversations are pervasive at conferences or networking events. Brag fests and casual banter are fun pleasantries, but no one should mistake these for the deep, meaningful conversations that drive innovation and professional development. 

A fellow HR executive mentor from outside of one’s own company allows you to open up, share, and relate to another executive that shares your mindset, but has their own experiences. These connections, and the vulnerable conversations that occur in these mentorships, make HR executives not only better at their jobs, but most importantly, happier at work. 

The world changes all of the time. People are not antique toys that can be put in plastic boxes and held in place until they retire. There are actions and reactions that HR executives cannot control, and when uncertain situations strike, you have decisions to make. Here’s the most important decision: do you keep it to yourself and try to handle it alone for fear that asking for advice will make you seem ineffective at your job? 

A fellow HR executive mentor might have faced that type of situation before. At a minimum, they can ask relevant questions and share their thoughts based on what they have experienced before. And at best, they can share their wisdom and help you find the key to solving the problem. 

As an HR executive, you are whom your company turns to when they have an HR question, regardless of whether you know the answer. Mentorship provides HR executives with their own team of informal advisors, and a fellow HR executive mentor makes life easier because they provide balance, insight, and perspective that you cannot find from your current network. 

Ambition in Motion’s mentor program is different than anything I’ve ever heard of. When I think of a mentor, I think of someone who is older and wiser and honestly, really hard to find. AIM has flipped that on its head. They made everything super easy by matching me with someone via an assessment and algorithm. They also match you with peers that have a similar career orientation, which is way less intimidating than some kind of in-person process. It’s comforting to know that you and your mentor will automatically have some things in common, even before you get started. You also know that they’re eager to learn and grow as well. 

 

In our first meeting, we talked about our backgrounds and even though our roles are different, our paths were certainly not. My mentor has a degree in Music and I have one in IT, now we’re both in Human Resource and Training Roles. The stories of how we got there are long and varied, but now we enjoy what we do. We also both used to work in different roles at our current employers, which gives us a unique perspective on not only our current workforce, but also gives us more in common and builds trust.

 

Speaking of starting in different roles, even within our own companies, we were able to transition into new positions that aligned more with our passions. I started out as a Project Manager that helped with recruiting on the side and my mentor was a Financial Advisor that really mastered the process so well that they wanted him to train everyone else! Any chance to learn something new is a chance for growth and, if nothing else, a resume builder.

 

We also learned that it’s not so uncommon to have many extraneous roles and responsibilities in addition to our core job duties. I have lots of non-HR related responsibilities like IT Support and Facilities Management and my mentor is responsible for Social Media content as well. We could choose to see these as busy work or unnecessary tasks, but we’ve both chosen to frame them as opportunities. Never say no to an opportunity if you can manage it.

I recently joined an executive peer mentoring initiative led by Ambition In Motion (https://ambition-in-motion.com). A big part of the reason is that my coaching practice, (www.coachfortomorrow.com) is continuing to expand in leadership development, career development and management, and career transition. I’m now also part of another new initiative, Culture Fit 20/20 (https://culturefit2020.com), and I’m extremely interested in views from an HR executive’s desk on employee well-being, engagement, training and development.

 

What intrigues me about the mentoring focus is how the AIM team did a “work orientation” assessment as a key basis for pairing me with another leader, Geoff McCuen. We’ve been introduced, met again, and have discovered that we’re really closely aligned in our outlook on life and career. We each share a sense that the calling or purpose behind what we do as a career or job, is critical. So we’re both excited to be speaking together, and affirming of AIM’s process in connecting the two of us. A part of this was the power of story – the types of questions we asked each other nudged us to be open and authentic. As part of articulating the “why” behind what I do, I found myself remembering key people and conversations en-route to my deciding on coaching as my next career.

 

Another facet of this is the notion of “peer mentoring”. Most of us probably equate a mentor as a more senior, more skilled, more experienced sage, giving the benefit of his or her experience and wisdom to a younger, developing professional. Our thinking is shaped by centuries of tradition (the development of novice-apprentice-journeyman from the guilds of the middle ages) to the more recent Jedi Master-Padawan apprentice from the Star Wars franchise. I remember realizing with a shock years ago that I was no longer the “new guy” at IBM but had become one of the “veterans”.

 

But why not “peer” mentoring? One way to look at this could be “networking on steroids”. Or, think of this quote from the book of Proverbs - “As iron sharpens iron, so one person sharpens another” (Proverbs 27:17). Each of us can both add value and perspective to another, and learn from the other.

 

Looking forward to our next conversations!

             If you recently received a new position at your company and were handed a portfolio of various reports and charts regarding overall past performance analysis, and told to analyze them and start your position, what would you do? 

            Of course, you can analyze the charts, and look at the trends of performance over time within the company. But what does that tell you about your position, or how you should perform to receive the best results from your new direct reports? 

            There’s simply no training for a new position in analyzing charts. 

            What do the charts mean? Sometimes trends are low, and sometimes they are high. But that doesn’t tell you what the employees were thinking or experiencing when they filed these performance reviews. 

            Charts and reports are not training. 

            In my last article, How to get your new managers to be more effective faster, I discussed the flaws within the current way that we equip new managers. 

 

Joining the leadership team is a great accomplishment, but it could also lead to the demise of a person’s career if not managed properly. 

It’s important to be able to recognize the right employee to transition into a first-time manager, but it’s crucial to help them become the skilled leader that the organization needs. But more than likely, these new managers won’t have all of the skills they need right away.

Even if someone is excellent at their job, being a new manager comes with an entirely new skill set. They are not just responsible for themselves anymore; they have an entire team to manage.

The biggest flaw when equipping new managers is the outdated protocol for transitioning positions within the company. 

When anyone is given a new position, they must go through the transition process of paperwork and assessments to assure that they are fully aware of what the job entails and what their new duties are within the company. 

Are charts and reports the proper training protocol? Or does this only confuse and lengthen the process of transitioning into a great new manager? 

 

            In order for performance reviews to be effective and accurately represent a product that is meaningful to the viewer, there needs to be more training for employees and new managers regarding the importance of performance reviews. 

            If new managers are properly trained on the importance of performance reviews, they will be able to conduct more effective evaluations and produce responses that they can work with, and build off of. 

            If employees are properly trained on the importance of performance reviews, they will continue to stay engaged and give honest feedback, knowing that it will be used for the betterment of their time at the company. 

            With proper training for both new managers and employees, new managers will be able to look at the performance reviews and analyze what needs to be changed and continue to benefit their direct reports and the company, overall. 

            

Challenges include… 

 

All in all, the key to new managers effectively leading their teams starts with proper training. The duties of a manager include much more than just understanding how to direct their employees in a certain direction of goals that the company aims to accomplish. 

In order for a manager to fully have an impact on their new employees and the overall change of the company, they need training in more than just the protocol transition charts.

Understanding how to effectively make an impact as a manager, make close connections with their new direct reports and emulate a positive workplace are all things that must be implemented into the new manager transition period. 

After the proper training to understand what the position entails and how the new manager can get creative with their new implementation to the job and the company, it’s important for the new manager to understand the performance review process. 

The performance review process should accurately portray evidence from employees of likes/dislikes/struggles/strengths within the company so that the manager can identify strengths, weaknesses, and goals for their team. 

So how can a company get the most out of its performance management? 

 

Performance reviews must deliver meaningful results 

            After you’ve properly trained your new managers, it’s your company’s job to provide your new managers with meaningful performance reviews to analyze. Meaningful reviews include honest feedback from employees; a product that your new manager can use to effectively lead their new team. 

            Traditional performance reviews lack meaning. Charts measure trends, but trends don’t tell a new manager how to make a difference, and how to best lead their new team. 

            Minimize the learning curve of new managers becoming effective leaders and use AIM Insights to conduct performance reviews. 

 

AIM Insights Performance Review SOLUTIONS include… 

 

 
 

As a new manager, it is easy to forget about budget planning. However, don’t assume you don’t have a budget for investing in your team’s growth. Ask your department leader or finance partner if you have employee training, engagement, morale, or a miscellaneous budget line item. The department budget is not often earmarked for this type of spending and HR's companywide program spending.

If your department does not outline employee engagement or growth as budget line items, discover what price point your department lead or finance partner would be willing to invest in solutions to support key business objectives. Typically you will get a rough idea of a range that they would be willing to consider for future proposals. Again, understanding your budget helps you strategically be proactive in how you support your team member's growth equitably. 

Assess the underlying root cause to inform the best investment solution. After identifying the problem, you may be able to leverage a current solution your company already has in place. Not sure where to start? One easy tool I like is asking yourself WHY five times. This tool helps you become curious and review all the data to identify the problem. As a result, you can now quantify the gap you seek to solve to ensure your team's future success. You may need to contact your HR partner or department leaders for additional data.

Now you are ready to write a clear business case that outlines your:

For example, 

If you don’t have enough data to support your expected assumptions, think about how you might implement a trial or beta test of the solution to see the outcomes. Many products have a freemium or trial period that you can utilize as a beta test. If a software download is needed, ensure it aligns with your company’s data policy guidelines. Ensure you have identified your baseline KPI metrics before starting the beta test to compare with the results. If there is a significant positive change, your business case is now stronger!

The AIM Insights People Leader Certification is a great way to boost your performance as a leader and distinguish yourself from other leaders as you seek promotion. The AIM Insights People Leader Certification gathers feedback from your direct reports and provides executive coaching to guide you as you improve your team’s performance. The Certification showcases that you are not only a leader that drives results, but that you care personally about your direct reports’ well-being and ability to thrive. 

Business Innovation is defined as an organization’s process for introducing new ideas, workflows, methodologies, services, or products. The primary objective for business innovation is to maximize revenue, while also working for brand perception. 

            Companies such as McKinsey and Accenture deeply value innovation, with both citing over 80% of their executives believing their future success to be dependent on innovation. However, a growing concern among executive leaders is that not enough people are defining innovation as a strategic priority.  So the key question for managers is “How can managers propose and then continue to implement new ideas?” 

            When proposing an idea, it is important to sketch out what problem this idea will address. This is a concept drawn from Harvard Business School Professor Clayton Christensen’s Jobs to be Done Theory, which talks about creating a product to fill a need. While your idea may not necessarily be filling a consumer’s need, it could be benefitting the business in some capacity. 

            An idea doesn’t necessarily have to be new either. The Yellow Taxi concept in New York City has been around since 1907. However, many consumers raised concerns about the scarcity of the taxi, as well as prices. Consequently, in 2012, Garrett Camp, Travis Kalanick, and Ryan Graves created UberX, which raised millions of dollars within the year, and has become a ubiquitous name in the transportation industry. 

            After finding a target problem to fix, managers can then think about how they want to fix this problem. The four most common aspects to consider when attempting to solve a problem in terms of business innovation include the delivery process, location, costs, and participant experience.

·       The delivery process includes how a product or service is delivered, which includes a timeline of when it is delivered. It also can refer to how convenient the process is for either the clients or the vendors.

·       The Location describes where a product or service is offered. 

·       Cost often makes a significant difference in company expenditures. Determining how to offer a product or service and differentiating it from other companies with a lower price can improve company efficiency.

·       Participant or Customer Experience is one process that may not necessarily drive up profits but is worth its weight in gold for a different reason. If direct reports are happier with a process due to its lack of stress or lack of difficulty, it puts the company in a much better light in terms of recruiting.  

Once managers have come up with the idea and planned it, they then have to consider the rigors of implementing this idea. However, the implementation of an idea within the business innovation process can often prove to be as challenging if not more so than the planning phase. 

            In 1991, consultant Geoffrey Moore published Crossing the Chasm, a book that gave many high-tech startups a marketing blueprint to give their product the initial traction needed to reach the majority of the market, and not dying in the “Chasm”, a term coined for the gap in time between the early adopters and the majority, 

            An idea in the workplace will work very similarly to the technology adoption life cycle. This cycle can get very confusing, but at its core, it is a bell curve distribution.

            Think about when the iPhone was first released. Did it instantly make it throughout the market? No, since everyone loved their Blackberries and Nokia Phones. It took a while for it to make its way into the population. An idea behaves in a very similar method as well. Some people within the workplace will instantly gravitate to the idea and acclimate to it quickly. However, there are other employees who may take longer to warm to the idea. These are often employees who have been in a position for longer periods of time or have more experience within the field. 

            Clear communication with direct reports after proposing an idea will give managers- and the idea- a lot more support.  There are a few key actions that managers should take during this process as well to help improve reception.

1)     Post throughout the workplace and online- disseminating information in clearly written correspondence will inform everyone about the change in policy. Explain what actions the business will be taking to implement the changes, and also set goals that have to do with this policy, such as trying to fully convert to the new policy within a certain timeline. As always, your goals should be SMART goals.

2)     Explain why these changes were made.  Being open with your employees about what prompted management to make these changes can help them empathize and potentially recognize how management is trying to help them. For example, explaining that a change in policy will make a task about twice as fast as before will definitely appeal to them. 

3)     Provide a way for employees to raise concerns about the implementation of an idea. It is completely okay for an idea to be changed following concerns from employees. It is also entirely possible that an idea may not necessarily be completely perfect for a workforce.

4)     Offer training sessions to help supplement postings of the new policy, especially if it’s a massive procedural change. Employees need to be fully informed in order to properly follow policy. 

5)     Review the changes periodically with employees in 1:1s and use quality rating systems to both evaluate and be evaluated on how well the change has worked for your employees. AIM Insights can assist a business in this by integrating with HRIS software and allowing employees to both be reviewed and to give feedback.

Change can be scary, but can make a big difference in how a company functions, as well as how well they do. Don’t be afraid to make this change.               

Human Resources Managers are some of the most integral parts of a business and employee life cycle. Their duties include recruiting, hiring, onboarding, and training employees, addressing interpersonal concerns, terminating employees, and administering employee benefits. These jobs require high amounts of administrative duties, along with reading and aggregating of data. 

As a result, most companies, if not all companies, are large enough to warrant having Human Resource professionals or departments utilize software platforms known as Human Resource Information Systems or HRIS for short. HRIS systems are designed to help organize most of the data required to accomplish HR tasks. However, most of these systems to not have a way to validate the data, or to edit it to be in the most convenient format for the readers. This is where Ambition in Motion can come into play. 

            Ambition in Motion offers a service known as AIM Insights. This service is most frequently used by Operations Managers to increase worker engagement,  worker productivity, and goal-setting skills. However, this product can be applicable to any form of manager, whether it be a construction manager or a proprietor of a start-up. 

AIM Insights is able to integrate with most frequently used HRIS systems and can also be of use for Human Resource Managers. Here are some of the ways that Human Resource Managers can use AIM Insights.

1)     Onboarding Assistance for New Direct Reports- When a new worker joins a company, while they might know who they directly report to, they might not necessarily know how they fit into the company, along with their corporate hierarchy. On top of that, using the organizational chart found through Microsoft Teams or Slack can be very time-intensive and tedious. AIM Insights can provide easy-to-understand organizational charts through the platform itself, which can easily be distributed.  

2)     Performance Tracking for Performance Improvement- When an operation manager chooses to put an employee on a performance improvement plan, most HR leaders will mandate that HR is consulted to make sure that the company is best protected in terms of legal matters. When HR has access to the productivity rates and task completion rates of the direct reports, it assists them in finding legal precedence and benchmarks to help ensure that the plan is warranted and legal in order to avoid wrongful termination suits or similar problems.

3)     Getting Employee Feedback and Engagement Rates-  Human Resources Departments often rely on employee testimonials as an attraction option for hiring decisions and also for determining the quality of management. AIM Insights has been stated to have produced more genuine and honest feedback from direct reports. Burt Tellier, the Vice-President of North West Rubber, who are customers of AIM Insights, has stated the following: “(They) were looking at the tool and were taken back at the feedback (They) were receiving. People were willing to reveal more in (AIM Insights) than they were when chatting with them face-to-face.” 

4)     Provided Communication Templates­- AIM Insights provides communication templates and can create a standardized format of official communication within an office. For a Human Resources manager, this should be worth its weight in gold. A clear and concise delivery of a message that will be formatted the same across departments means that an HR worker doesn’t have to scrutinize memos as closely, since there would be a predetermined format.

5)     Removal of Recency Bias-  Managers frequently have to write performance reports about their direct reports. These reports are often read by Human Resources when making choices on laying off workers. However, these reports often fall victim to a phenomenon known as recency bias or the “what have you done for me lately” bias.  Recency bias is defined as a cognitive bias that favors recent events over historic ones. An example of this would be how a lawyer’s final closing argument in court is said to be one of the most important moments in law due to it being the last, and therefore favored, event that the jury hears prior to being dismissed to deliberate. Since AIM Insights requires that managers file feedback on each individual task and goal as they are sent in, it allows objective feedback free from recency bias.

6)     Discrete Outside Experts- Ambition in Motion provides third-party experts to assist with business decisions and to receive feedback. Employees are much more likely to be honest with their opinions with individuals who aren’t necessarily interacting with them on a daily basis. In addition to this, AIM Insights can create executive coaching relationships with their highly qualified experts. AIM Insight executive coaches include Management PhD holders, Cognitive Psychologists, and many other high level fields. This mentorship relationship can provide an invaluable opportunity for your Human resource managers.

7)     Saves HR Work- AIM Insights is focused on improving employee engagement and retention. Employee Engagement rates have been observed to plummet before an employee leaves. With AIM Insights, a focus is placed on engaging with employees, and thereby mitigating the risk of employees leaving. While a manager is often responsible for driving the culture of a workplace, HR can often help motivate employees as well.

Human Resources Managers often have to make several difficult decisions, while also making sure that their company is well protected at the same time. Using tools such as AIM Insights can allow them to automate certain tasks, gather more objective data, and make educated decisions based off of all of this.