Kayla Ambrose
Kayla Ambrose

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Articles
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Sat 9 September 2023
Within an executive role, problem-solving occurs on a regular basis. In order to efficiently manage these problems, it becomes imperative to implement frameworks for approaching the issue at hand. Within management consulting, there is a frequently utilized conceptual framework for attacking problems called MECE (Mutually Exclusive Collectively Exhaustive). Through a systematic and comprehensive approach, MECE equips executives with tools to successfully navigate business challenges on small and large scales. 

MECE can be broken down into two different functions: mutually exclusive and collectively exhaustive. The mutually exclusive principle refers to the idea that all options should be distinct. This ensures that there are no duplicates and avoids the confusion that arises when ideas are similar and/ or overlapping. When solving problems, identifying unique solutions will ensure that the approach encompasses the greatest variety of solutions. The collectively exhaustive principle indicates that all possible solutions/ideas have been considered. This comprehensive approach works to minimize the chances that critical aspects are overlooked. Collectively exhaustive encourages the user of the framework to stretch their thinking to identify all alternatives. 

Within the MECE framework, the use of synthesis is incorporated to take detailed information and summarize it in a higher-level manner. This synthesis approach emphasizes the utility of avoiding duplication by designating overarching categories that are distinct in purpose. A benefit of condensing the information into higher-level categories is that it makes it more digestible and memorable to the recipient. Rather than providing a complex list of 30 steps that are individually easily forgettable, MECE urges the use of more encompassing categories of thought that can allow others to recall the purpose of each plan. Identifying 4 broad categories that all 30 steps can fit into will make it much easier to understand and recall for future uses. 

MECE provides a myriad of benefits when applied properly, one major benefit being objectivity. Cognitive biases throughout the decision-making process sometimes lead executives to focus on specific options and immediately disregard others. Since MECE encourages embracing all possible solutions, executives are less likely to throw out viable options that their biases prevent them from pursuing. Ultimately, MECE allows executives to consider the benefits of all solutions so they don’t settle for suboptimal solutions. Objective analysis that MECE fosters actively reduces cognitive biases through the challenging of assumptions. 

Along with objectivity, MECE can enhance communication to reduce inefficiencies that naturally arise during team discussions. Enhanced communication is achieved through the precision that MECE provides. Specific idea categories create a structure for complex ideas. This organization of ideas allows for increased concise through the distinct categories which allows team members and stakeholders to develop a strong understanding of the ideas being conveyed. 
Not only does MECE provide noticeable benefits, but it can also be applied in a multitude of contexts. 

Problem-solving: 
When considering complex problems, MECE helps with separating components to make the issue at hand more manageable. This works to eliminate the overwhelming nature of dealing with dilemmas. 

Resource allocation: 
Applying the MECE framework for resource allocation can assist executives with prioritization and budgeting. Having a complete understanding of the impacts of all resources can ensure the optimal allocation of resources. 

Strategic planning: 
When focusing on developing a strategic future plan, MECE guides executives in organizing and structuring their visions. Incorporating MECE framework can ensure that the future plan aligns with the company's mission and values. 

Risk management:  
Managing risks is an inevitable responsibility for executives. Categorizing risk and associated consequences can help to develop risk mitigation strategies that encompass all contingencies. Ultimately, the MECE framework can reduce the likelihood of unforeseen difficulties. 

The MECE framework is particularly beneficial for executives and should be incorporated within lower-level management to provide optimal efficiency. Time is a finite resource and standardizing presentations and discussions with the MECE framework will ensure that ideas are fully developed and carefully structured prior to group convening. 

To monitor how the addition of the MECE framework impacts direct reports and increases efficiencies, a great resource is data analytics software. Tools such as AIM Insights allow managers to gauge metrics including team productivity and manager performance. MECE contributes to a more effective leadership style and tools designed for analyzing management functions can work to confirm the progression of leadership effectiveness. Comparing data prior to incorporating MECE and following the adoption of the framework can provide valuable insights into how it has impacted the organization. 

MECE is a powerful framework that allows adopters to make informed decisions and simplify complexities. In a dynamic environment, it is crucial to incorporate strong and efficient processes to problem-solve, plan, and make decisions. Although there are several instances where MECE is applicable in guiding these processes, it is important to recognize that MECE isn’t suitable for all contexts nor is it the only method that can be used. MECE is a framework geared towards guiding thinking and encouraging the user to consider all possible options in an efficient manner. 


Fri 25 August 2023
High-achieving employees sometimes find themselves doubting their capabilities even though they are more than qualified. 

Imposter syndrome can be defined as “a behavioral health phenomenon described as self-doubt of intellect, skills, or accomplishments among high-achieving individuals.” Those who possess imposter syndrome cannot internalize their successes and subsequently feel fraudulent despite verifiable evidence that they are successful. 

In order to combat imposter syndrome it can be helpful to identify how the imposter syndrome is presenting itself. 

  1. Perfectionism
While attention to detail is important, it can become detrimental when it reaches the point of perfectionism. Individuals who strive to create flawless deliverables at all times may possess imposter syndrome. Since they doubt their intellect, they want to ensure that everything is entirely correct before finalizing anything. These individuals tend to be overly self-critical and hold themselves to higher standards than the standards they set for those around them. This pursuit of unattainable standards cannot be sustained in the long run and may ultimately lead to self-sabotaging.   

2. Super-heroism 
This frequently presents as over-preparing for tasks to appear capable of completing them. Individuals may feel compelled to be the best at everything and that overpreparation will allow them to achieve this. Oftentimes, super-heroism leads people to overwork themselves and can cause serious mental health implications. 

3. Fear of Failure 
Individuals with imposter syndrome may fear being shamed if they fail to properly complete a task. They fear being exposed as an imposter in the event that they were to fail. This can lead to avoidance of certain tasks altogether because it is believed that not trying at all is favorable to underperforming. 

Although fear of failure is commonly perceived to be related to externally imposed tasks, however, it can occur with self-imposed achievement-related tasks as well. Ultimately, avoidance of self-imposed tasks out of fear of failure can prevent progress toward personal career goals.

4. Denial of Capability 
Discounting one's intelligence, experiences, and skills is another manifestation of imposter syndrome. People who have imposter syndrome may attribute their successes to external factors or even random chance. Even if evidence can be provided to validate their contributions, individuals may continue to discredit their influence in their achievements. 

5. Fear of Success 
Although contrary to the previously discussed fear of failure, imposter syndrome may lead to fear of success. This occurs because an individual perceives failure as a positive feedback mechanism. They may have difficulty recognizing their successes as success can lead to high future expectations or additional workloads. 

Multiple of these characteristics of imposter syndrome can appear simultaneously and amplify the negative implications of imposter syndrome. Characteristics may present differently depending on the person and their workplace environment. 

If the previously discussed characteristics of imposter syndrome are present, there are some ways to decrease the fraudulent feelings that arise. 

  1. Focus on strengths 
Imposter syndrome often leads individuals to emphasize their weaknesses. It is imperative that individuals struggling with imposter syndrome focus on their strengths as much as they are considering their weaknesses. If there is a particular area that is difficult, consider exploring a skill that feels more natural. Making a list of individual successes or even analyzing data of successful past initiatives may allow for the recognition of personal accomplishments. 

2. Talk to someone 
Reaching out to peers or mentors is a beneficial way to combat imposter syndrome. Having an open dialogue about doubts and struggles in the workplace can work to diminish the sense of incompetence. Groups such as horizontal mentor groups can serve as a great resource for those struggling with imposter syndrome. Peers within these horizontal groups likely have had similar experiences and can provide strategies they used to overcome their self-doubts. 

3. Counseling
Speaking with a counselor about imposter syndrome can bring awareness to what is contributing to feelings of imposter syndrome. Specifically, compassion-focused therapy can be a helpful tool in combating imposter syndrome. Compassion-focused therapy is designed for patients who are highly self-critical and works to manage those behaviors. 

Most importantly, it is important to recognize that there are others who struggle with imposter syndrome. Taking active steps to counteract feelings of imposter syndrome will provide immense career benefits. 

Combating imposter syndrome can also be influenced by management. Managers must recognize the impact that they can make on imposter syndrome in the workplace and take action to limit it. Although counteracting imposter syndrome is largely a personal journey, external factors may also have implications. Here are some approaches managers can take to improve the workplace experience for individuals who have imposter syndrome. 

  • Watch for Triggers 
What provokes imposter syndrome varies on an individual basis, however, managers can take note of situations or responsibilities that contribute to employees' imposter syndrome. For example, on a team with many experienced employees, a younger team member may feel uncomfortable leading an initiative despite their qualifications. This situation may potentially contribute to imposter syndrome and a manager can help by reassuring the team member of their capabilities. 

  • Recognize Accomplishments 
Individuals dealing with imposter syndrome may have difficulties recognizing their own achievements. As a manager, it is important to help acknowledge when employees have successes. This helps validate that they are capable and a valuable contributor to the team. 

  • Foster Psychological Safety 
Managers should foster an environment that celebrates all individuals and that isn’t limited to solely embracing successes. Encourage employees to experiment in the workplace and do things for the sake of learning rather than only for accomplishments. Developing a strong sense of psychological safety will help ensure everyone that it is acceptable to make mistakes. 

Another method to increase psychological safety while reducing feelings of imposter syndrome is to encourage open dialogue between team members. Ensuring that all team members feel comfortable discussing their experiences within the workplace with their manager is a crucial aspect of counteracting imposter syndrome. 

  • Be Conscious of Effects on Underrepresented Groups 
Underrepresented groups may experience amplified effects from imposter syndrome. Recognize that these individuals may need additional support ensuring that there is a sense of belonging within the workplace. It is also important to be conscious of how personal biases may alter the treatment of individuals from underrepresented groups because this can contribute to their imposter syndrome characteristics. 

Imposter syndrome can be very prevalent among individuals who have achieved great success. Recognize that some characteristics of imposter syndrome such as self-doubt are natural and occur among everyone on occasion. If characteristics of imposter syndrome persist for extended periods of time, it should be explored since it can limit one's ability to succeed. 


Thu 17 August 2023
Diversity of thought and different backgrounds have become increasingly recognized as invaluable aspects of a high-functioning team. They are attributed to high levels of innovation and the consideration of diverse perspectives. 

Companies can only harness the value of having diverse perspectives when team members feel comfortable vocalizing their thoughts.

An incredibly important aspect of an effective team dynamic is psychological safety. This term was introduced by Harvard organizational behavioral scientist Amy Edmondson and is defined as “a shared belief held by members of a team that the team is safe for interpersonal risk taking.”  A team that embraces diverse ideas and allows members to challenge the status quo can allow for increased success and higher team retention rates as members will feel more comfortable making contributions. 

Posing a simple question like “What is the goal for this project?” may sound simple, but often times people fear that asking such questions will present themselves as ignorant. Creating an environment that encourages team members to feel comfortable sharing their questions, big or small, is a crucial aspect of cultivating psychological safety. 

To determine whether a team has psychological safety consider the following: 
  • Do all team members feel valued? 
  • Can team members take risks without fear of backlash? 
  • Do team members openly voice their concerns? 
  • Is curiosity encouraged or deterred? 
  • Can team members ask for help? 
  • Is it okay to fail?

If these questions reveal areas that require team improvement, the next 3 tools can be incorporated to create a safer workplace environment:  

  1. Demonstrate Engagement
Being present when conversing with colleagues will make them feel more valued during interactions. Things as simple as closing a laptop or silencing a phone can decrease distractions during conversations. Body language is another powerful tool when creating an engaged presence. Nonverbal cues such as facing the speaker, making consistent eye contact, and nodding occasionally demonstrate active listening. 

Equally important listening habits include asking thoughtful questions and presenting follow-up questions if necessary. Once an idea has been shared, recap what has been said to demonstrate understanding. If further clarification is necessary this is the opportunity to ensure both parties are on the same page. 

During conversations, it is imperative to avoid placing blame. Trying to find someone at fault will discourage team members from taking risks and may lead to dishonesty in the future. Rather than pointing fingers, work to find solutions for the problem at hand and develop methods to prevent future issues. Use this situation as a learning opportunity. 

Leaders can determine the engagement of their team members through pulse or engagement surveys.

2. Cultivate Inclusivity in Interpersonal Settings
Actively developing an inclusive environment for team members can create an open environment that facilitates sharing. Provide information about personal working habits and preferences. Encourage other team members to share their working styles as well. Knowing more about how different people work allows for a greater understanding of what to expect from each other in the future. 

Expressing gratitude for team members' work establishes an inclusive environment since members know that their contributions are valued. Along with spreading positivity, preventing negative talk among colleagues is equally important. When overseeing a team, complaints about team members should be listened to and taken into consideration, however, spreading gossip or unnecessary negativity should be shut down immediately. 

Creating inclusivity can also manifest through building rapport. Ask team members about their life outside of work and try to remember important aspects of their personal life. If team members share important upcoming events, inquire about the event later on. 

Establishing open communication about meetings is another important aspect. Prior to or at the beginning of meetings, communicate the intentions of the meetings so everyone can be on the same page. Also, make it easily accessible for team members to schedule meetings and provide ample availability to allow for such meetings.

3. Facilitate Open Decision Making 
Ensuring a collaborative decision-making process will allow team members to feel valued. Encourage input and feedback from all individuals. When working to create a more open environment, team members may not initially feel comfortable voicing their insights. To counteract this, invite the team to share criticism and vocalize questions. This can be done by posing open-ended questions or areas of personal concern. 

When facilitating meetings, restrain from interrupting members of the team. Cutting others off may discourage members from sharing in the future. Furthermore, prevent team members from interrupting one another. This can be done by immediately shutting down the interrupter or even circling back to the individual who was interrupted. 

Another effective method for open decision-making is communicating clearly. Make sure to articulate soundly and speak at a volume that is audible to everyone. Prompt others to speak at an appropriate volume as well. If everyone can hear the conversation and understand what is being discussed, they will be more likely to contribute. 

When reaching conclusions, explain the decision-making process thoroughly and articulate how the final decision was reached. While relaying the conclusion, acknowledge input and positive contributions from other team members. Although not all team members will be on board with each decision, this will show that their work in reaching the conclusion was beneficial. 

4. Encourage Risks 
People often try their best to avoid facing failure. By doing so this limits potential successes or learning opportunities. Have an honest conversation about failure and why it shouldn't be a point of fear. This conversation can be a moment to be vulnerable and share personal experiences dealing with failure. Open the conversation to others to share their thoughts on failure as well. 

Encourage team members to take educated risks by leading by example. Team members will feel more comfortable taking risks if they see this in action. The team as a whole will shift from a mindset of perfectionism to a mindset of growth. Embrace mistakes and discuss takeaways one on one or in a group setting.  

When creating a risk-taking environment, team members must be supported to other executive members. Celebrate the successes of team members during the risk-taking journey and share the learning moments as well. Ensure that these risks aren’t portrayed negatively to executives as this will prevent team members from employing creativity in the future. 

Utilizing these steps can build psychological safety among existing team members. Focusing on a culture of psychological safety is equally important during the employment process. During hiring be conscious of candidates that possess a positive mindset. Consider which candidates would empower their team members and further the progress toward a safe team environment. Team members who are motivating and proactive bring out the best in those around them and can positively impact the productivity of the team. 

Achieving psychological safety takes a conscious effort from the entire team. As a manager, it is crucial that a positive example is set to encourage a risk-free environment for all. 


Mon 31 July 2023
Effective prioritization is essential for achieving success and developing a competitive edge in organizations. The implementation of an efficient prioritization management process is critical to optimize productivity, streamline operations and best utilize available resources. 

Why do other teams work the same amount of time, but yield greater results? How can my team use resources effectively and meet deadlines consistently? 

Developing an effective process to prioritize tasks involves more than arranging tasks in order of importance. A well-designed approach considers various factors such as complexity, resource availability, impact on the organization, and relation to other tasks. Crafting a system that is tailored to the specific goals of the organization can allow leaders to direct their teams toward success. 

Here are some key components to consider when creating an effective prioritization model. 

  1. Reflect on the Team's Objectives: Understanding the goals of the team and the company as a whole will keep in mind the bigger picture. From here, you can align your priorities in the direction of the organization to ensure all business values are adhered to. 

2. List Tasks: Create a comprehensive list of tasks that need to be completed to visualize everything. All tasks can be placed in different categories based on their importance and urgency. Tasks that are incredibly time-sensitive and important can be included in one group and create similar groups for tasks that lessen in time sensitivity and importance. 

3. Determine Task Dependencies: Identify tasks that must be completed before starting other tasks. Ensure that tasks with dependencies are prioritized before their dependent tasks. 

4. Consider Resources and Constraints: The availability of resources is extremely important when prioritizing tasks. Consider time, budget, and manpower requirements when considering each task. Assess whether each task can realistically be completed given the available resources. 

5. Avoid Overloading: Assigning too many tasks to team members can lead to burnout and overall decreased productivity. When delegating tasks it is important to be realistic about the number of tasks assigned to individuals and teams. 

6. Establish Deadlines: Specify realistic deadlines for tasks based on their predetermined levels of urgency and importance. Ensure that these deadlines take into account the dependencies identified in the previous step as well. All deadlines should be communicated to team members, relevant managers, and any other pertinent stakeholders. 

7. Gather Team Member Insights: After establishing deadlines get input from team members on the prioritization of tasks. Team members might have key insights into the complexity of each task. This step is valuable in ensuring that individuals and teams can handle tasks as additional insights can ensure that time constraints are appropriate. 

8. Utilize Management Software: Incorporate software to help organize tasks effectively. Tools can be helpful when keeping track of upcoming deadlines, task progress, and even individual team members' performance. 

9. Evaluate and Adjust Regularly: Goals, resources, or other factors may shift over time and affect how tasks are prioritized. Evaluate task priorities regularly to ensure that tasks continue to be aligned with the evolving goals of the organization. 

10. Communicate Clearly: Articulate all tasks effectively to team members and ensure that they understand the importance of the priorities. Communicating clearly mitigates misunderstandings and focuses on goals. 

Recognize that in dynamic work environments, priorities should mirror the ever-changing landscape. While priorities are essential, being flexible is important when handling unforeseen changes or emergencies. Prioritizing may be perceived as a rigid structure for organizing tasks, however, adaptation is an important aspect that must be implemented in real-world applications. 

Remember, effective task prioritization is aligned with the organization's overall goals. Continuing to adjust and optimize the prioritization system can enhance productivity and achieve optimal results in the workplace. 

When discussing prioritization, delegation is another important skill to implement. Delegation can develop employees' skills, allow managers to focus on higher-level responsibilities, and ultimately increase team productivity. Here are some important guidelines for productive delegation. 

  • Identify Tasks to Delegate: Determine which tasks require critical decision-making and which can be delegated without compromising quality. Delegate tasks that provide learning opportunities for team members while allowing you time for more strategic work.

  • Play to Team Members Strengths: To effectively delegate, it is crucial to recognize the strengths of team members. Understanding each individual's skills and expertise will guide you in delegating appropriate tasks that best align with their abilities. Delegation can also serve as an opportunity to develop skills for team members. Creating these growth opportunities can strengthen the team as a whole. 

  • Set Clear Expectations: Clearly communicate desired outcomes and expectations for each delegated task. Communicate specific deadlines, quality standards, and any task constraints. 

  • Provide Resources: Ensure team members have the necessary support and tools to complete the delegated tasks effectively. Identify steps they can implore if they are struggling throughout the process. 

  • Establish Check-ins: Set up regular progress checkpoints, offer guidance, and provide feedback. These meetings can be used to address any issues that arise and ensure sufficient progress is being made. 

  • Encourage Questions: Foster an open environment where team members feel comfortable asking questions and seeking clarification. This can be achieved through avoiding micromanagement and asking for their feedback as well. These initiatives can build trust and open dialogue for them to share their perspective. 

  • Recognize Efforts: Acknowledge the hard work of all team members and celebrate accomplishments. Positive reinforcement builds motivation, confidence, and commitment to the tasks. 

  • Reflect on Experiences: Regularly take time to reflect on your delegation and assess what can be improved upon in future delegation efforts. Be open to delegation feedback from team members too. Gathering feedback can generate new ideas for implementing more effective delegation practices. 

  • Defend Team Decisions: At times, team members may make decisions within their delegated tasks that create tension with executives. When responsibilities are delegated, managers must support their team. Delegation can be used as a tool for the development of skills and provide growth opportunities. Team members must feel comfortable their manager will support them to other executives as this will build team strength. 

Implementing strong delegation techniques along with task prioritization will create systems that allow effective time utilization. A system that incorporates both strategies can provide growth opportunities for your team, utilize resources effectively, and successfully manage deadlines. 


Fri 14 July 2023
Bad news can come in many forms and at unexpected times. Getting passed up for a promotion, receiving undesired project results, or even recognizing disparities in workplace treatment are just some experiences that can decrease motivation and divert progress. These experiences may feel detrimental with little hope for recovery. 

A large contributor to how adversity is handled relies on ones mindset before, during, and after receiving the news. Even during unsuccessful moments, prioritizing your frame of thinking will allow for the best future steps. 

When encountering difficulties, it is natural to default to a fixed mindset. A fixed mindset is a frame of thinking that inhibits the ability to look past the issue at hand. Individuals who possess a fixed mindset believe that their skill set is relatively inflexible so there isn’t much opportunity for improvement. Setbacks are perceived as limitations of their skillsets which leads those with fixed mindsets to avoid challenges. 

To overcome hardship implementing a growth mindset may lead to honing adaptability, embracing creativity, continued optimism, and the motivation to acquire a new skill. A growth mindset stems from the belief that everyone has the ability to continue to develop skills and make improvements based on continuous efforts. One isn’t stuck in their current position with a growth mindset because they can take steps to improve and continue to learn in any given situation. This perspective is particularly important when dealing with setbacks, and can be implemented daily to concentrate on your objectives.  

The growth mindset recognizes that challenges will arise and these setbacks serve as opportunities for growth. Possessing a growth mindset may even lead to the pursuit of new challenges as they will serve as further areas to expand knowledge and experience. Utilizing this framework can encourage passion and purpose in both personal and professional settings due to the ability to maintain an optimistic perspective. Overall, this perspective aims to work towards a more fulfilling life because one isn’t self imposing mental limitations. 

Maintaining a growth mindset in the face of bad news is a challenge, but it is achievable with diligent effort and continued practice. These are some initiatives geared towards developing a growth mindset during challenging moments to increase your ability to take productive first steps. 

  1. Process your emotions: 
Acknowledge your emotions and why you are frustrated with the situation. When receiving bad news it is natural to feel disheartened or frustrated with the outcome. Allow yourself the opportunity to embrace these emotions and process them. Recognize the root of your feelings and why it made you feel that way. Initial negative reactions are common when dealing with difficulties and are part of life. 
2. Reframe the situation as a learning opportunity: 
Seek potential lessons you can learn from the situation and ways you can approach this problem differently going forward. Reflecting on what went poorly may direct you to a new skill you can learn that will be beneficial in the future. Spend time analyzing tangible things that can be enhanced rather than dwelling on things out of your control. 
3. Acquire feedback: 
Gathering feedback and receiving constructive criticism work to determine areas that need improvement and are good ways to prevent the repetition of similar setbacks. Reaching out to others who have more knowledge of what occurred can provide clarity and prevent you from wondering what went wrong.  
4. Identify alternative solutions:
Depending on the situation at hand, there may be additional pathways to pursue to achieve your desired outcome. Pursuing alternatives may mean having a conversation with a coworker about different processes that can be implemented, or a conversation with management to learn what opportunities are available/ feasible. Identifying alternative solutions may ultimately lead to pursuing a position at a company that aligns better with your interests and will value your skill set appropriately. Allow time to use your creativity to find different solutions. 
5. Seek support from peers or outside resources:
When managing a setback, speaking with peers can allow you to gain perspective and recognize that others have experienced similar hardships. Vocalizing your outlook on the obstacle will allow for collaborative problem-solving and lead to informed decisions. Surrounding yourself with individuals who positively support and encourage you is key to maintaining a growth mindset. An alternative approach is to seek a mentor removed from the situation and learn how they may approach the current difficulty. A mentor's guidance will allow you to be accountable in your pursuit of growth. 
6. Establish Goals: 
Goal setting is a powerful tool when working towards a growth mindset. After enduring a difficult situation, creating attainable ways to move forward will allow you to have productive results despite obstacles. Determine what your current goals are and then break them down into smaller more achievable goals. By breaking down your goals, you can maintain motivation and gain a sense of accomplishment. Goal setting creates a strong foundation for accountability and motivation for improvement. 

Successfully navigating a setback isn’t an easy endeavor, but maintaining a growth mindset will work toward more rewarding results. Bad news isn’t a determinant of continued misfortune if it is used as motivation to pursue new goals. 

Remember that upholding a growth mindset is a continuous process and one that takes time. Commit to embracing challenges as opportunities for development and recognize that a growth mindset can help achieve success in difficult times. 


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