effective leadership

Wed 22 April 2020
A CEO is presented with a problem. The CEO, already too busy with a full schedule, re-assigns this problem to a subordinate under them. That person then passes along to their subordinate. That person, usually supervisor or manager, then re-assigns it to the final individual who is expected to tackle the problem…and unfortunately, that employee doesn’t get the full picture, because they have been kept out of the ALL the prior conversations, from the CEO to their manager. Those conversations are the “meat and potatoes” of the project: the CEO’s expectations…the realizations of what might work and what won’t…Or even how the problem incurred in the 1st place.  They were just instructed to take care of the issue and now have the weight of figuring out the “how” on their own.
 
Effective Leadership is Hampered by Ignorance. TV’s “Undercover Boss” demonstrates this problem very well. Executives go undercover in their own organizations and see first hand how their decisions (which many believed would be beneficial to their organizations) have impacted the workers at the bottom. To put the saying kindly: The garbage always rolls downhill. You can’t accurately assess the performance of a task from the top if you don’t know the process at the bottom. There are people who KNOW things, and there are people that KNOW HOW to do things. Top-Level Executives need to be able to function as both. It is, after all, why they were given the top-level positions they have. But how can they do both? It’s impossible for a top-level leader to KNOW HOW all lower-level employees do their job…and the problem is only magnified in larger companies. So, how can you effectively manage your team if you don’t know the work? 
 
We should forget the days of a Manager / Supervisor / Dire you should have an inside track to your lower-level employees and understand how your decisions impact them. Don’t be afraid to ask the right questions! Run your own progress reports, understanding information is often sanitized by the time it reaches your desk. Ask questions you would not be expected to ask. Expect to hear the good and the bad, and welcome that information. Your company's health is your responsibility. When you purposely ignore these responsibilities, the result can be worse than the individual who created the problem at the lower level. This is how a disaster explodes to take out an entire company. Little communication from the top causes fear amongst the lower level. Fear grows and eats at company morale. Silence from the top affects everyone because we’re all connected.  
 
Inspect what you expect
Mon 8 June 2020
A shift is taking place in management. Today, more people are working remotely than ever before. Managers that are (usually) staunchly opposed to letting employees work remotely are being forced to let down their guard and take the chance. But once people are allowed back into the office, will these managers still be open letting their employees work remotely?

 

As we all adjust to these changes in work, this article will help by sharing some tips that professionals can leverage with their supervisors to continue to work remotely, even after things start going back to normal (a term used loosely).

 

The biggest hurdle most managers face when it comes to allowing remote work is trust. Managers may be hesitant to admit it, but they convey this information in their word choice and explanations.

 

For example, I interviewed a professional who commutes 3 hours every day to work. 3 hours every single day! He knows he can be just as productive at home as in the office. But when he brought this up, his manager dismissed the idea, responding, “we allowed one person to work remotely one time and it completely backfired.”

 

Managers that don’t fully trust their employees often cite one-off events they’ve heard from other colleagues to ‘inform’ their decisions for managing their employees. 

 

These divisive, stubborn decisions are based on a limited sample set with a completely different set of people! Why do they do this? Their answer often boils down to fear of “getting burned again”. The simple fact is that people are inherently resistant to change. Until the pain or pressure overcomes this resistance to change, they will continue to choose the familiar path (i.e. inaction) over uncertain outcomes that require action. Their risk-averse approach can lead their direct reports to think that their manager is prioritizing their own comfort over taking a chance to give their employees flexibility. 

 

This is human nature! 

 

The best managers override this natural tendency. Unfortunately for many people, their manager may not share this open-minded approach to work.

 

Here are some tips for building trust with your manager so you can eventually stake a claim that you deserve to work remotely.

 

Be open about your obstacles

 

Vulnerability is a powerful way to build trust with your manager. If your goal is to work remotely full-time (except when necessary) but your manager opposes it, be open about the obstacles you will face working from home. Let’s be fair: these choices do have potential downsides. An honest assessment is a powerful tool for tempering your manager’s fears. If your pitch pretends there are zero downsides to remote work, you will be leaving the manager forced to come up with their own assessment of downsides because we all know that if it sounds too good to be true, it probably is.  

 

They will begin making assumptions about your capabilities and how working remotely will affect your productivity. And if they started out skeptical, their assumptions are going to draw from this pessimistic outlook and distort reality, thus dashing your hopes of remote work.

 

By being open about the obstacles you face working remotely, you build trust. You work together with your manager to brainstorm what the obstacles are and how you can overcome those obstacles. You empower your manager to be on your team and empathize with you. You flip the script and the manager becomes a teammate instead of the barrier between you and your goal.

 

Pro tip: Dr. Robert Cialdini in his book Pre-suasion discusses the best way to deliver obstacles. He mentions that if you are going to deliver an obstacle or a weakness, that you should follow it with the terms “but”, “yet”, or “however” followed by reasons you can overcome that obstacle or weakness. From a psychological perspective, it forces the listener to focus on the last thing you said, not the obstacle itself. For example, “Working at home will definitely have distractions like the television, but I have turned my second bedroom into an office strictly for work and that will help me separate me from the rest of the distractions in my house.”

 

Share your motivations

 

Why are you interested in working remotely? If you don’t share this, they may assume that you are up to no good. I learned some insight from a body language expert that I believe is relevant to this situation: you build trust with your hands. If somebody can’t see your hands (e.g. one was behind your back), the biological and instinctual assumption is that the hand is hidden for nefarious purposes. 

 

When you don’t show your hands, or in this case, the motivations behind why you want to work remotely, the natural assumption a manager may have is that you hid them for a reason. 

 

Everyone has reasons for the actions they take, even if they aren’t immediately apparent. Showing that your motivations are reasonable and sensible is critical to your manager being open to supporting your goal of working from home. 

 

A quick note on this, your motivations should be mutually related. If we look at the example earlier in the article about the guy commuting 3 hours every day for work, that reason alone will probably not move the needle for a manager. The reason is that it only provides benefits to you and not to your manager. Instead, if you can say that you could work more effectively and be even more productive, but that the 3-hour commute can drain your energy. This provides a clear, mutual benefit to the manager – greater productivity from their employees.   

 

 Create fail-safes 

 

Fail-safes are self-imposed regulatory guidelines for you to follow while working remotely. These provide indicators showing how productivity has changed compared to working at the office. Fail-safes provide your manager a clear metric they can use to decide whether to pull you back in. The manager’s fear is that if she allows you to work from home and your productivity falls then it will be difficult to have that conversation with you. This difficulty could lead to you getting fired or quitting, which your manager definitely does not want to have happen. 

 

Fail-safes allow your manager to look at the data, consider your output and self-imposed guidelines, and make a case for whether remote work is effective without letting their emotions or biases influence the decision. It is just data; either you hit your goals, or you didn’t.

 

Part of these fail-safes should incorporate the communal component of being physically present at the office. Some managers may not be concerned about your productivity but instead are concerned by the impact it may have on the team dynamic and company culture. One of your fail-safes should address how you will schedule regular, frequent conversations with colleagues, both in and outside of your department. These conversations should be about the obstacles that you and your colleagues are facing without being explicitly work-related. These types of conversations are the foundation of horizontal mentorship, and you would be creating your own network of horizontal mentor relationships within your company.

 

Ultimately, you may find out that working remotely doesn’t work for you. But for some people, it makes a massive difference on their productivity and their emotional health. If you follow these 3 steps, you should be able to make a strong case for why you should be allowed to work remotely.

Mon 22 June 2020
Executive Horizontal Mentoring means pairing two executives together for a mutually beneficial relationship. In contrast to traditional mentorship, there isn’t a “mentee” and a “mentor”, but two executives that are open to learning from each other.  


After operating Executive Horizontal Mentoring programs, one of the biggest things I have learned is the benefit of being able to relate to another leader and how powerful connection can be.


In a recent discussion, a CEO of a software company compared it to a therapist going to another therapist for therapy.


The Chief Financial Officer of an insurance company found it relieving to know that even somebody in a different industry and size of company as him faced very similar issues.


The Chief People Officer for a financial firm felt that he could be significantly more vulnerable in a mentor relationship with an HR executive outside of his company than with somebody from within the company.


As an executive, being able to relate to somebody else has immense benefits. This article sheds light on 3 major benefits of executive mentoring and the benefit of being able to relate.


Affirmation


A person doesn’t become an executive by accident. It takes hard work, persistence, and patience waiting for the proper circumstances and the right opportunity to align itself. Once you have earned your way to this position, you might feel like you need to have all of the answers. As an executive for my own company, I personally felt this. It felt like because I had worked up to this role for so long, I needed to be the bedrock of answers that I thought my team needed, even when I had no clue what the best move should be. 


Having an executive mentor can help reinforce and affirm your decisions. You may have a team that is reluctant to challenge you. Because of this, their words of affirmation probably won’t mean as much to you since they may have additional reasons to agree with you (even if they don’t realize it!). 


Hearing honest feedback from another executive who has been through similar things is powerful. You know they don’t feel the pressure to simply affirm your beliefs. Instead, they choose to agree because they truly believe that you made the right decision and this feels incredible!


That feeling of affirmation from a peer can be exalting. It gives you the confidence to continue taking strong steps in the direction you have chosen because an unbiased, but experienced, party is backing you up.


To give an example of this, I will share the story of my business partner, Dave Criswell, who is incredible at affirming people. Dave and I met on the tennis court (we both play in a doubles tennis group). Dave is in his mid-50’s, doesn’t move particularly fast, and doesn’t hit the ball particularly hard. But he rarely loses in doubles. Why? Because he is incredible at affirming his partner. Dave has played tennis long enough that he knows what good strategy is. He never gets mad at his partner for mistakes but is great at conveying the positives and negatives based on certain strategies deployed during a rally (e.g. hit down the line, lob over the net player, hit cross-court, etc.). When you are his partner in tennis, even if you take an action that he doesn’t agree with, he is great at affirming your move by understanding the potential upside if your action works, while also doing a great job of conveying the alternative options that are available that might have been an easier method to achieving the ultimate outcome (e.g. winning the point). Dave brings out the best in me (and anybody he plays tennis with) because I know that the feedback he is giving me is authentic, that he trusts me to make whatever decision I believe is best at that moment, and that he could easily get angry when I make a mistake but he instead chooses to teach me. Individually, Dave and I aren’t necessarily the best tennis players. Together, however, we have (occasionally!) beaten guys who played tennis in college. No small feat! 


In an executive mentoring relationship, having somebody to affirm you and believe in you feels incredible.


Vulnerability


Having somebody outside of your company to be vulnerable with can be life-changing. As an executive, I have friends that I grab drinks with and share business updates with, but those conversations are inconsistent and usually unfocused. They have their own business to focus on and we aren’t truly intentionally listening, reflecting, and empathizing with each other. 


In an executive mentoring relationship, there are two executives who have committed to building a deep relationship with another executive who can relate. This is another person who is in a similar position as you, maybe not the same industry or size of company, but that cares about listening, learning, and understanding your situation just as much as you are of theirs. 


Once rapport is built, it is significantly easier to be vulnerable with each other which then leads to trust and legitimate business outcomes.


To put it into context, how often do you share your business goals with your executive friends? If you do, how often are they intentionally listening to what you are saying, willing to challenge you based on inconsistencies you have mentioned in the past, and follow up with you monthly to see if you are on track for these goals? 


The answer is probably no for the first question, but if it is yes, it is probably no for the second question. Why? Because executives are busy! If you haven’t set an intentional agenda and consistent meetings committed to you working on these goals, you are probably not achieving the outcomes you would like from your executive peer network. 


An executive mentoring relationship creates an environment conducive for two busy executives to spend their time effectively and meaningfully so then they can achieve maximum business results in the least amount of time. 


Those results multiply when both executives feel comfortable being vulnerable with each other.


Growth


Growth incorporates both business and personal outcomes. If your business is growing but your personal life is falling apart, eventually your personal life will creep into your work life and those effects could be irreversible. 


An executive mentor can help you find a balance between work and personal life. The benefit of being able to relate is that your excuses for why you can’t spend time with your family, spouse, and friends, are no different from theirs: they are in the same position as you. If they have discovered ways to find balance, you can too. And they will probably pick up a tip or two from you at the same time. 


You may not be comfortable sharing these personal issues with just anyone. Whether it’s your colleagues at work, multiple people in your executive peer network, or a coach, they may not know or be able to relate to exactly what you are going through. 


An executive mentor solves this by providing a safe place for you to share. Just by being able to acknowledge the challenges you are going through, you are already on a trajectory towards growth. Holding it all in doesn’t help you or anyone that you live or work with. 


The ability to relate to another executive in a mentoring relationship can not only drive professional growth but personal growth as well.


Overall, executive horizontal mentoring can have a massive benefit on the impact of leaders. The ability to relate to another executive provides a lens into what could be for an executive and an opportunity to drive personal and professional growth. Executive mentors help executives avoid wasted time and mistakes by being able to build a bond with another executive who can relate.
Mon 29 June 2020
When I first started Ambition In Motion, I held this belief that I always needed to present myself as the paradigm of answers and solutions for the people on my team. My logic was that if I don’t know the answers, how can they feel confident working for a company with a leader who is unsure of themselves? 

Beyond my team, I noticed that I was putting on this face that everything was awesome to everyone: my fiancé, my family, my friends, and especially people I networked with. 

I eventually became really stressed out. I was holding all of these things inside and internally preparing excuses for questions like: Why isn’t the business where you thought it would be a few months ago? Why aren’t you still pursuing that plan? How come you are still working a bartending/serving job on nights and weekends to pay for your bills if the business is doing great?

I wasn’t always this bottled up. My brand was predicated on this underdog approach I took to building the business where I embraced showing vulnerability. But after a few years of running the business, my perception of how I should present myself to everyone else changed. I thought I had to be more like this archetypal “business executive” that we see all the time in pop culture (or real life!).

I fortunately had a mentor. He is also the leader of his company and he went through something very similar. He had a tough period where he needed to raise his sales growth and decrease his operational costs or else his company wouldn’t survive. Instead of keeping these issues to himself, he took a different path and shared freely what he needed to do and what the stakes were with the people around him. The stakes weren’t on specific people but rather the entire company: the company might not be able to exist if they can’t pull together to hit these goals. 

His vulnerability became a rallying cry. As opposed to jumping ship or having doubts about his leadership (which I truly thought would happen), they rallied around him and felt empowered because he gave them ownership of the problem at hand. This helped them feel like a team working together. 

Hearing this story from my mentor realigned my perspective, and it shapes my view on leadership and vulnerability to this day.

But as the notion goes: “the teacher appears when the student is ready.”

I am involved in entrepreneurial meet-up groups, have a coach, and read books that guide me, but it wasn’t until I had an executive mentor that it finally clicked for me.

Selfishly, my issue with entrepreneurial meet-up groups was that I didn’t get to talk about me enough and learn enough insights on my situation. For fairness, we split the time focusing on our respective businesses evenly, but I found myself only having the mental and emotional capacity to resonate with one other executive’s situation beyond my own. 

Having a coach is great for their guidance, leading me to think about different factors, but they aren’t necessarily able to relate to the current problems I am facing with managing a team and expectations in my own way. 

Books are excellent as well but they have to hit me at the right time. If I am not ready to accept and embrace that knowledge, I may not know how to fully take advantage of what I am learning.

As the leader of my company, I am not the paradigm of what a vulnerable leader looks like. However, I have gained a deeper and more intentional focus on being vulnerable with everyone and I can thank my mentor for that. Whether it’s personal life or business, I can already feel the improvements from taking this perspective to vulnerability. The connection between me and my team already feels closer. They have a better pulse on what I am thinking and feeling, and I feel like I have a better understanding of what my team is thinking and feeling as they have felt comfortable reciprocating my vulnerability. It can be tough to break through our shell and show vulnerability, but the initial investment pays dividends. 

Mon 20 July 2020
Change in your business is inevitable.

Whether impetus for change is internal like a new business insight that causes you to move in a new direction, or external like a global pandemic that forces you to rethink the way you do business, change always happens.

As a leader for your business, you may find that adapting to change seems easier for you than it is for your people. This could be due to you having a higher risk tolerance than your staff or that you were part of the decision for the change while your people are asked to follow along after hearing about it from you or somebody else second-hand.

Regardless, the key point is that change happens and some people will handle it better than others. While this process can be tough, what is important is that the people that are able to change with you, will also be able to grow with you.

According to ClearRock Inc, 70% of change initiatives fail to achieve their basic goals. 

However, if you can get the right people around you, people that are willing and able to change with you and be happy about it, you are significantly more likely to successfully navigate this change.

This article sheds light on an effective way to enact change in your company while maintaining culture.

In 2003, Evan Williams sold blogger.com to Google. Blogger was one of the first dedicated websites for what we know as the blog today.

By 2004, Evan was already cooking up new plans and finding ways to change the game. He asked, “What if we could implement blogs, but with audio?” and began working. He called this new company Odeo. 

This was a brand new medium for media consumption and Evan thought he had another big opportunity on his hands. But in 2005, something big happened that would change his world forever.

In 2005, Apple decided that they were going to invest hundreds of millions of dollars into a new form of media that was strikingly similar to audio blogs. This surprised Evan Williams because at this moment, these “audio blogs” as Evan referred to them barely had any traction.

Apple called this component of their business “podcasts”. 

While Odeo started garnering some traction, it was definitely not a market leader and when Apple flooded the market with podcasts, Odeo was left to fend for the scraps.

Suddenly time was running out for Evan. He was backed into a corner, hemorrhaging funds and rapidly approaching a decision he was loath to consider: closing the company. That’s when he made the bold decision to do something interesting.

Evan decided to be vulnerable.

As opposed to telling his team that everything would be okay and to keep pushing in the direction he knew was a losing battle, Evan was open and honest.

As opposed to just him and his executive team determining what to do next, he involved his entire team to be a part of the solution. 

Their initial idea was to have a hackathon where all of their employees could work individually or in small groups to come up with ideas about how they could pivot and transition. The hackathon was a success and they were able to scrape some good ideas from the event (alongside some team-building for good measure). 

Two of Evan’s employees, Biz Stone and Jack Dorsey, came up with this idea leveraging their prior experience with Evan at Blogger. As opposed to long, free-form blogs meant for longer reads, what about a blogging site built around short text snippets that people could skim? 

As they began testing the idea, it took off in popularity. They were able to get famous celebrities on the site by providing a way for these celebrities to get their message out to a wide audience without the barriers of traditional media. 

This hackathon idea became what we know today as Twitter.

Evan Williams was able to transition the majority of his Odeo team to fully focus on Twitter. He successfully accomplished this because he was vulnerable with his team and allowed them to be a part of the decision-making process, thus ensuring that every member of his team had buy-in for the tough work ahead. 

To recap: 

·        Change is inevitable
·        Effectively implementing change is hard
·        Some people handle change better than others
·        To maintain your culture through the change, be vulnerable with your team
·        And include your people in the decision-making process

Coming to this conclusion isn’t easy. As a leader, it requires admitting that you may have made a mistake and that you may not know the best path forward. Having a fellow executive mentor can help unlock your vulnerability and improve your performance as a leader. Executive Mentorship isn’t a group of executives meeting afterhours to discuss work and it’s not coaching either. An executive mentoring relationship is a 1-on-1 relationship with another executive who can relate to your situation, help you understand your weaknesses, and provide a safe space for you to be vulnerable.

Wed 15 July 2020
How does one define leadership? In many ways it is a concept that is difficult to define. Difficult to understand. Difficult to execute. And difficult to replicate. Consider how many books, articles, seminars, and case studies have been offered over the decades – not to mention the ability to earn a PhD in Leadership! As such, leadership comes in many models often formed by personal experiences and successes and failures of others.

At the fundamental level, at least in business, leadership can be defined as simply making better decisions than your competition. How does one develop this capability? An executive noted, “Make a lot of bad decisions that don’t kill you.” It is true that one’s experience is, in many cases, a result of trial and error and observation of others. Unfortunately, experience alone is no panacea; thus, a leader must be aware of their blind spots and recognition – or lack thereof – becomes more critical as one moves up the corporate ladder.

Blind spots represent an unrecognized weakness or hazard that has the potential to undercut a leader’s success. Blind spots can be found on numerous levels: how you view yourself and your impact on others, the strengths and weaknesses of your team and organization, and the forces operating in the markets in which you compete. Fortunately, blind spots can be identified and managed if one looks for them. Given such, carefully select valued sounding boards who push you, question you, and assist you in recognizing the areas that may undermine your success and that of your organization. 

Programs such as those offered by Ambition In Motion can illuminate leadership blind spots. This is vital as blind spots are not just cases of failing to see ourselves or our actions accurately. They are evident in the way we view our teams, organizations, and markets. 

Executives and senior leaders, get started today: https://rb.gy/5luuqj 



Fri 22 January 2021
The goal of a 360-degree assessment is to identify blind spots and vulnerabilities in your professional skillset. By getting feedback from your colleagues and comparing their perspectives to your self-assessment, you can get a deeper understanding of your work performance. 

There are generally 3 outcomes from a 360-degree assessment: 1) somebody has underestimated their abilities, 2) somebody has overestimated their abilities, or 3) somebody is self-aware about their abilities. There are ten other articles addressing the two other possible outcomes of a 360-Degree Assessment available here:

Self-Aware - People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management

Overestimating -  People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management

Understanding Underestimating your Abilities for 360-Degree Assessments

When somebody has underestimated their abilities, they are essentially giving themselves a lower score for whatever category is being measured compared to their colleagues’ score of them. At first glance, this may seem like a positive thing: “If my colleagues believe that I’m better than my self-assessed performance, then I must be doing pretty well!” This is partially true, but this article will shed light and provide examples of how underestimating your abilities can be an opportunity for improvement.

When my team and I at Ambition In Motion facilitate mentorship programs, we also include our 360-Degree Assessment (and its report) to each participant. We’ve found that our members use these insights to reveal the areas most in need of improvement. This has helped members identify the best course for professional growth and helps provide a major launching pad for helping them open up and be vulnerable in their mentor relationships.

The 5 core areas we measure in our 360-degree assessment are People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management.

This article is one in a series of articles focused on why underestimating one's score on a 360-degree assessment report based on the 5 core areas listed in the paragraph above is not necessarily advantageous for one’s career.

People Management

People Management abilities are extremely valuable, regardless of whether or not you are in a leadership position or have the title of manager. People management stretches across one’s ability to maintain positive relationships with those they work with, participate in organizational citizenship activities (e.g., supporting a colleague with their work), be open to constructive feedback, and show that you are always open to learning more.

If you gave yourself a lower score than your colleagues on your people management abilities, this can indicate a lack of confidence/clarity about what you do that helps your colleagues, a higher level of excellence at work, or a lack of trust.

Lack of confidence/clarity about what you do that helps your colleagues

If you gave yourself a lower score than your colleagues on your people management abilities, that would indicate that your colleagues feel like you are stronger at people management than you believe you are. They may think you are great at building and maintaining work relationships, being helpful to others’ work, and being open to constructive criticism than your own assessment would suggest. This indicates a lack of confidence/clarity because if you felt confident and clear about how you help others and provide a safe place for others to give you constructive input, you likely would have scored yourself higher.

A Higher Level of Excellence at work

Just because your colleagues report your people management skills favorably, that doesn’t mean that you believe it. This may indicate that you set a higher level of excellence at work because, similar to lack of confidence, if you felt like you were engaged on all of these tasks, then you likely would have scored yourself higher. An example of this occurs in the popular Netflix show, The Queen’s Gambit. Essentially, the show is about a woman who is an incredible chess player and is unrelenting with her standard of excellence. For example, after winning her first state-wide chess competition she immediately set her eye on the next prize: being the best chess player in the country. Rather than settling for being the best in her state, she chooses to rededicate herself towards a higher goal. The point is that she wasn’t satisfied at the level she began at, but she made strides to improve her performance over time and her excellence followed suit.

Lack of trust

This reason primarily revolves around the topic of openness to receiving constructive feedback. If you don’t feel like people are open and honest when offering constructive feedback, then when they do offer feedback (positive or otherwise), you might dismiss its validity because “they must be holding back their honest assessment”. If you believe people are holding back their full feedback then the implication is that you don’t trust everything they are saying. This could be accurate as some people “fluff” their feedback for fear of being confrontational, but if your colleagues report via an anonymous assessment that you are open to receiving constructive feedback, that should hopefully be a signal that you can trust that they aren’t holding back when offering you feedback.

Here are a few solutions to closing the gap in one’s people management abilities. One is simply to ask your colleagues how your actions support their work so you can get a better understanding of your impact. You can also try thinking about how your work is helpful to your colleagues via introspection and spending more time asking clarifying questions when receiving constructive feedback.

Counter-argument

The eternal counter-argument to this is “I just set the bar really high and I feel like I am not where I would like to be in this area.” If that is the case, then you are not effectively communicating your standards to those you work with. If your colleagues don’t know your standards, then they can’t properly assess your abilities in relation to those standards.  

Overall, the goal of a 360-degree assessment and report is to identify the gaps and blindspots one may have so then they can improve their performance. The goal is to be self-aware, thus enabling you to work towards excellence in each area. Underestimating your performance might feel good at first because it shows others think highly of you, but continually failing to meet your own expectations means that you risk burning out or losing engagement. So, try being honest with yourself and setting honest goals. Professional growth is a slow process that takes dedication, consistency, and honesty, but by following the path, we are all capable of becoming our best selves.

Sat 23 January 2021
The goal of a 360-degree assessment is to identify blind spots and vulnerabilities in your professional skillset. By getting feedback from your colleagues and comparing their perspectives to your self-assessment, you can get a deeper understanding of your work performance. 

There are generally 3 outcomes from a 360-degree assessment: 1) somebody has underestimated their abilities, 2) somebody has overestimated their abilities, or 3) somebody is self-aware about their abilities. There are ten other articles addressing the two other possible outcomes of a 360-Degree Assessment available here:

Self-Aware - People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management

Overestimating -  People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management

Understanding Underestimating your Abilities for 360-Degree Assessments

When somebody has underestimated their abilities, they are essentially giving themselves a lower score for whatever category is being measured compared to their colleagues’ score of them. At first glance, this may seem like a positive thing: “If my colleagues believe that I’m better than my self-assessed performance, then I must be doing pretty well!” This is partially true, but this article will shed light and provide examples of how underestimating your abilities can be an opportunity for improvement.

When my team and I at Ambition In Motion facilitate mentorship programs, we also include our 360-Degree Assessment (and its report) to each participant. We’ve found that our members use these insights to reveal the areas most in need of improvement. This has helped members identify the best course for professional growth and helps provide a major launching pad for helping them open up and be vulnerable in their mentor relationships.

The 5 core areas we measure in our 360-degree assessment are People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management.

This article is one in a series of articles focused on why underestimating one's score on a 360-degree assessment report based on the 5 core areas listed in the paragraph above is not necessarily advantageous for one’s career.

Innovation

Innovation is a critical skill to possess in any working environment, even (and probably especially) if your role requires you to follow strict protocols and procedures. Innovation stretches across one’s willingness to pursue new activities or actions that can drive different results, ability to incorporate others in the innovation process, and propensity to challenge conventional thinking.

If you gave yourself a lower score on your ability to innovate than your colleagues then that could indicate a lack of confidence, a lack of communication, or lack of feedback.

Lack of confidence

When people rate themselves lower than their colleagues in their innovation, it might be because they feel that they just aren’t innovative. For example, one of the colleagues I worked with in the past frequently said things like “I’m not techy” and “I’m not innovative”. This left me a bit surprised because, from my perspective, her innovative approach to our workplace was self-evident! Before working with us, she was a stay-at-home mom who volunteered with multiple nonprofits and taught yoga, and in her mind, she just assumed that people like her weren’t innovative and that’s just how it goes. But that couldn’t be further from the truth. Shoot, the reason why our 360-degree assessments and associated reports have improved so much since we first started providing them is that she was willing to challenge the status quo, ask tough questions, and pursue useful solutions. The point is that oftentimes we underestimate our ability to innovate because we are conditioned to believe that our backstory or the role we are in isn’t conducive to innovation; this simply isn’t an accurate assessment of our own potential. If our colleagues believe we are innovative–more innovative than we believe ourselves to be–then clearly, we are doing something right and our colleagues see something in us that we may not see in ourselves.

Lack of communication/feedback

The other reason why people rate themselves lower than their colleagues in their innovation is because of a lack of good communication or feedback. Essentially, they simply have no idea that what they are doing is innovative, or that their work helping others in the business has led to consistent improvements. When people don’t have an understanding of why their actions were helpful to another person or a client, it can be difficult to comprehend whether or not one’s actions are innovative.

A few solutions to help close the gap in one’s innovation is to journal and write down all the new and different things you have tried over the past year (even if they didn’t work). You must give yourself credit just for trying because trying something new (even in failure) is an act of innovation. Give yourself permission to keep trying new things, even if you can’t fully predict their impact (and oftentimes no news is positive news!).

Counter-argument

The eternal counter-argument to this is “I just set the bar really high and I feel like I am not where I would like to be in this area.” If that is the case, then you are not effectively communicating your standards to those you work with. If your colleagues don’t know your standards, then they can’t properly assess your abilities in relation to those standards.  

Overall, the goal of a 360-degree assessment and report is to identify the gaps and blindspots one may have so then they can improve their performance. The goal is to be self-aware, thus enabling you to work towards excellence in each area. Underestimating your performance might feel good at first because it shows others think highly of you, but continually failing to meet your own expectations means that you risk burning out or losing engagement. So, try being honest with yourself and setting honest goals. Professional growth is a slow process that takes dedication, consistency, and honesty, but by following the path, we are all capable of becoming our best selves.

Sun 24 January 2021
The goal of a 360-degree assessment is to identify blind spots and vulnerabilities in your professional skillset. By getting feedback from your colleagues and comparing their perspectives to your self-assessment, you can get a deeper understanding of your work performance. 

There are generally 3 outcomes from a 360-degree assessment: 1) somebody has underestimated their abilities, 2) somebody has overestimated their abilities, or 3) somebody is self-aware about their abilities. There are ten other articles addressing the two other possible outcomes of a 360-Degree Assessment available here:

Self-Aware - People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management

Overestimating -  People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management

Understanding Underestimating your Abilities for 360-Degree Assessments

When somebody has underestimated their abilities, they are essentially giving themselves a lower score for whatever category is being measured compared to their colleagues’ score of them. At first glance, this may seem like a positive thing: “If my colleagues believe that I’m better than my self-assessed performance, then I must be doing pretty well!” This is partially true, but this article will shed light and provide examples of how underestimating your abilities can be an opportunity for improvement.

When my team and I at Ambition In Motion facilitate mentorship programs, we also include our 360-Degree Assessment (and its report) to each participant. We’ve found that our members use these insights to reveal the areas most in need of improvement. This has helped members identify the best course for professional growth and helps provide a major launching pad for helping them open up and be vulnerable in their mentor relationships.

The 5 core areas we measure in our 360-degree assessment are People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management.

This article is one in a series of articles focused on why underestimating one's score on a 360-degree assessment report based on the 5 core areas listed in the paragraph above is not necessarily advantageous for one’s career.

Leadership Ability

Leadership ability is an important skill for any professional, regardless of whether you hold an official leadership position. Leadership ability is based on one’s ability to set proper expectations for their work and communicate those expectations clearly and effectively. Skilled leaders demonstrate their ability to motivate others towards a purpose that benefits everyone, their willingness to take accountability when things go wrong, and the modesty to give credit when things go right.
If you gave yourself a lower score than your colleagues on your leadership ability, that could indicate a lack of awareness for your own effects on the workplace or a lack of understanding of what is expected of great leaders compared to your own ability.

Lack of awareness

When seemingly great leaders (according to their colleagues) rate themselves lower than expected, they tend to do so because they are unsure which actions convey strong leadership in the eyes of their colleagues. To some, it’s the humble superhero sentiment of “anyone would have done what I did if they were in my shoes.” But the reality is that everyone has their own style when taking on the tasks that embody a leader and your colleagues seem to have noticed your abilities. 

Lack of understanding what is expected

The other major reason why somebody gives themselves a lower score on their leadership abilities compared to their colleagues is that they believe what is expected of them to be a leader is greater than the way they have performed up until this point. Similar to lack of awareness, typically this person doesn’t know what is expected from the leader and they tend to set the bar of what they believe a leader is way too high. They still fulfill the role of leader, but might not realize it. Or they think that they could be doing better and don’t give themselves enough credit. Similar to the dissatisfaction Michael Jordan had during the peak of his NBA career with his own game (and wanting to always make improvements), people in this category set an unattainable bar of leadership that is impossible to achieve.

There are several possible solutions to help close the gap in one’s leadership ability. The first is to contemplate and think about the possible reasons why your team considers you to be a strong leader. You might not give yourself credit for it, but your colleagues do! So, try learning to trust their judgment by considering what exactly your team sees that you don’t. You can also try creating a list of all of the times this past year where you stepped up and helped your team as a leader (even if you think anyone would have done it). You need to give yourself credit for the times you stepped up as a leader and try to create some form of celebration (no celebration is too small) for when you practice effective leadership and step up to the plate.

Counter-argument

The eternal counter-argument to this is “I just set the bar really high and I feel like I am not where I would like to be in this area.” If that is the case, then you are not effectively communicating your standards to those you work with. If your colleagues don’t know your standards, then they can’t properly assess your abilities in relation to those standards.  

Overall, the goal of a 360-degree assessment and report is to identify the gaps and blindspots one may have so then they can improve their performance. The goal is to be self-aware, thus enabling you to work towards excellence in each area. Underestimating your performance might feel good at first because it shows others think highly of you, but continually failing to meet your own expectations means that you risk burning out or losing engagement. So, try being honest with yourself and setting honest goals. Professional growth is a slow process that takes dedication, consistency, and honesty, but by following the path, we are all capable of becoming our best selves.

Tue 26 January 2021
The goal of a 360-degree assessment is to identify blind spots and vulnerabilities in your professional skillset. By getting feedback from your colleagues and comparing their perspectives to your self-assessment, you can get a deeper understanding of your work performance. 

There are generally 3 outcomes from a 360-degree assessment: 1) somebody has underestimated their abilities, 2) somebody has overestimated their abilities, or 3) somebody is self-aware about their abilities. There are ten other articles addressing the two other possible outcomes of a 360-Degree Assessment available here:

Self-Aware - People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management

Overestimating -  People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management

Understanding Underestimating your Abilities for 360-Degree Assessments

When somebody has underestimated their abilities, they are essentially giving themselves a lower score for whatever category is being measured compared to their colleagues’ score of them. At first glance, this may seem like a positive thing: “If my colleagues believe that I’m better than my self-assessed performance, then I must be doing pretty well!” This is partially true, but this article will shed light and provide examples of how underestimating your abilities can be an opportunity for improvement.

When my team and I at Ambition In Motion facilitate mentorship programs, we also include our 360-Degree Assessment (and its report) to each participant. We’ve found that our members use these insights to reveal the areas most in need of improvement. This has helped members identify the best course for professional growth and helps provide a major launching pad for helping them open up and be vulnerable in their mentor relationships.

The 5 core areas we measure in our 360-degree assessment are People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management.

This article is one in a series of articles focused on why underestimating one's score on a 360-degree assessment report based on the 5 core areas listed in the paragraph above is not necessarily advantageous for one’s career.

Financial Management

Financial management is a skill that is often overlooked but can have a large impact on the company. Financial management is based on one’s ability to manage the resources they oversee (including their time and the way they are spending their time at work), a company budget, and others’ perception of a person being fiscally responsible.

If you gave yourself a lower score than your colleagues did on your financial management, that could indicate that your team is unaware of the way you are spending resources or that you don’t trust yourself as much as your team trusts you with financial management.

Your team is unaware of the way you are spending resources

If you are in charge of a budget and the only thing your team sees is whether or not you are able to pay for things (e.g. their pay stubs and other amenities around work), it can be easy to understand why your team would think that you are managing the funds optimally. When teams are left in the dark, all they can formulate is their perception of what is going. If you put on a good face and they consistently get their check, they may feel like there is nothing to worry about. If you feel like you have made some poor financial choices, your team could be completely unaware of these choices (or their effects). If you aren’t directly in charge of a budget, you could be wasting time or resources at work. If everyone sees you at work and it seems like you are working hard, most people won’t question whether you are putting in an optimum effort. If you know that you could be more efficient or productive at work and others don’t know, that could be a reason for a gap between self-perception and colleague perception.

You don’t trust yourself as much as your team trusts you with finances

In school, many people get stuck in the rut of being “naturally just bad at math”, and they let this label hinder their ability to grow their math skills. In the professional world, a similar issue can arise with Financial Management skills. Many people have been conditioned to believe that they just aren’t great at managing finances because of things that have happened in their own or their family’s past.

Here are a few solutions to help close the gap in one’s financial management. Ask your colleagues why they believe you are so strong in financial management. Try to find out what specific tasks you do and actions you take that give them that impression. Share your expenses with your team and try to find out whether you could be better at managing them. Be sure to listen to their feedback and incorporate useful ideas into your own methods. And if you manage your team’s budget, create incentives that encourage cost-consciousness. If you don’t manage your team’s budget, ask the person who does which parts of your work are the most prone to waste and ask for feedback on how you can be more efficient.

Counter-argument

The eternal counter-argument to this is “I just set the bar really high and I feel like I am not where I would like to be in this area.” If that is the case, then you are not effectively communicating your standards to those you work with. If your colleagues don’t know your standards, then they can’t properly assess your abilities in relation to those standards.  

Overall, the goal of a 360-degree assessment and report is to identify the gaps and blindspots one may have so then they can improve their performance. The goal is to be self-aware, thus enabling you to work towards excellence in each area. Underestimating your performance might feel good at first because it shows others think highly of you, but continually failing to meet your own expectations means that you risk burning out or losing engagement. So, try being honest with yourself and setting honest goals. Professional growth is a slow process that takes dedication, consistency, and honesty, but by following the path, we are all capable of becoming our best selves.

Thu 28 January 2021
A 360-degree assessment is a unique survey that uses input from self-assessment and from colleagues’ assessments to understand a professional’s strengths, weaknesses, and blind spots. By gathering feedback from your colleagues alongside your own perspective on those same questions, we can get a deeper look at how your self-perception compares to the way your colleagues see you. 

With this data, we can break down the results of a 360-Degree Assessment into three outcomes: 

1) Somebody has underestimated their abilities (self-rating lower than colleagues’ ratings), 

2) Somebody has overestimated their abilities (self-rating higher than colleagues’), 
 or
 3) Somebody is self-aware about their abilities (self-rating matches colleagues’).

This article is going to address some possible problems and solutions that might arise for people who are self-aware of their abilities. This article is part of a series I’m writing about Ambition In Motion’s 360-Degree Assessments and how their results should be interpreted. There are ten other articles addressing the two other possible outcomes of a 360-Degree Assessment available here:

Overestimating - People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management 

Understanding Self-Awareness for 360-Degree Assessments

When somebody is self-aware about their abilities, this means that they gave themselves a similar score as the score their colleagues provided on the same skill. 

Initially, self-awareness may seem to be a cut-and-dry positive outcome but looking a bit deeper reveals some potential issues. After all, the goal of a 360-degree assessment is to identify blind spots and close the gaps between one’s self-perception and the perception of their colleagues. However, we find that there are opportunities for growth within a self-aware 360-degree assessment report and this article will review those opportunities.

At Ambition In Motion, our 360-Degree Assessment has 5 core components: 

a.                People Management, 
b.                Innovation
c.                Leadership Ability
d.                Communication Skills, and 
e.                Financial Management.

While self-awareness is likely the best outcome relative to the other two possibilities, I’m next going to explain how you can leverage self-awareness to grow as a professional and identify blind spots in your professional perspective. I’m going to show why self-awareness on your 360-Degree Assessment is more than just a pat on the back, even if you and your colleagues share similar views on your performance. 

People Management

People Management abilities are extremely valuable, regardless of whether or not you are in a leadership position or have the title of manager. People management stretches across one’s ability to maintain positive relationships with those they work with, participate in organizational citizenship activities (e.g., supporting a colleague with their work), be open to constructive feedback, and show that you are always open to learn more.

If you gave yourself a people management score that aligns with your colleagues, we can consider two types of outcomes depending on how well you rated your performance. 

Self-Awareness but poor performance

If you gave yourself a relatively low score and your colleagues agree with you, the reason why this isn’t a good thing should be immediately apparent. You perhaps gave yourself a low score because you don’t believe that people management is one of your strengths. Of course, acknowledging your shortcomings is the first step to improvement, however, the fact that your colleagues agree with you is concerning because that means they feel it as well.

One option is to just shrug it off and think to yourself “I am not in a role that requires me to manage people so my performance in this area doesn’t really matter.”

If you feel this way, I want to challenge that thinking. Whether you are relatively low on your company’s org chart, are a solopreneur and don’t have any direct reports, or are in pretty much any scenario where you don’t think you are managing people, I can make an argument that there is some form of people management going on.

If you are relatively low on your company’s org chart, that does not mean that you can’t manage up. Managing up is the notion that we, as employees, control our work environment and outcomes just as much as our managers do, and we have the capabilities to communicate our goals, roles, and what we are comfortable with in a way that allows for us to be productive while protecting our boundaries.

If you are not able to manage up, you may end up entirely at the mercy of your manager or other stakeholders. For example, if you are a full-stack developer but prefer to work on front-end design work and your boss keeps assigning you to back-end data tasks, without managing up, you are going to be frustrated/bored with the work you do. Either your leadership will keep asking you to do things because they are assuming that you will tell them when enough is enough or you will get the same tasks over and over again and feel the strain of monotony. Either way, the inability to people manage will create stress on your life.

If you are a solopreneur without any direct reports, you still report to your clients. People management is the ultimate in setting expectations and delivering results. Your clients could end up “firing” you if you can’t properly set and communicate expectations, or you could burn yourself out by working yourself ragged meeting trying to meet and achieve an impossible goal that a client demands. By practicing people management, you could change those outcomes by creating a shared perspective on the tasks ahead or even helping your client avoid an impossible expectation without causing them offense. 

If you are in any other scenario where you don’t feel like you should improve your people management abilities, challenge yourself with the following questions:

·        Am I enjoying my work?
·        If I continue doing my work like this with the same people for the next 5 years, will I still continue to enjoy my work and get compensated in a way that satisfies me?
·        Will I feel like I am growing in my career in 5 years if things stay the same?

If you answered yes to all 3 questions, then there is nothing you need to change. But, we find that the vast majority of people say no to at least one of these questions and that necessitates interacting with others and managing those relationships.

Self-Awareness and high performance

If you gave yourself a relatively high score for your people management ability and your colleagues agree with you, that is a great thing.

But, that doesn’t mean that there isn’t room for growth!

Here is a story that I believe exemplifies this. I have a cousin named Xavier. Xavier loves to play basketball. When Xavier plays basketball with his friends that live in his neighborhood, he crushes them and they think he is a great player. But, when Xavier plays against kids at his high school, he gets beat. Unsurprisingly, Xavier loves the comfort of playing against kids in his neighborhood and doesn’t love getting beat (so Xavier doesn’t bring it up to them). Since the kids in his neighborhood never get to see him getting beat, they still believe Xavier is the best player they have ever played against.

The point: oftentimes at work we lose objectivity.

We don’t have a work version of “high school basketball” where we can compare our skills. All we have is our insulated work environment. So, all our colleagues know is our current work environment and their past work environments to compare it to. Without additional experience, they might not realize your potential for growth, even with a high rating. 

The question you have to ask yourself is: “Am I really the Michael Jordan of people management? Or am I more like Xavier?” 

More likely than not, you are more like Xavier. 

This isn’t a bad thing. It is awesome that you have the respect and admiration of those you work with. But it doesn’t mean that there isn’t room for improvement. And honestly, even Michael Jordan would realize that his personal best is only his best so far if he keeps improving. 

What you can do to improve

Ask - If you would like to know how you can be more helpful to your colleagues - Spend more time intentionally asking your colleagues how you can help support their work. 

Introspect - If you would like to start being more helpful to your colleagues on your own - Take more time to consider what you could do to be more helpful for your colleagues. Be sure to check with them if that would be helpful to them.

Manage - If you would like to be more approachable for constructive feedback - Spend more time asking your colleagues for areas in which you can improve and communicating you want this feedback so you can improve yourself as a professional.

Overall, having a self-aware response on your 360-degree assessment report isn’t a free pass to give in to stagnation. It simply shows that you and your colleagues are on the same page. But, it doesn’t mean that there isn’t room for improvement. The implications from having a self-aware score are not wholly positive or wholly negative. Instead, it is a snapshot of your current performance which can help you make informed decisions about where you need improvement. As long as you possess an open-mindedness about making improvements and are willing to measure whether the new changes worked, you can ensure that you are on a positive track towards continual growth and improvement.

Fri 29 January 2021
A 360-degree assessment is a unique survey that uses input from self-assessment and from colleagues’ assessments to understand a professional’s strengths, weaknesses, and blind spots. By gathering feedback from your colleagues alongside your own perspective on those same questions, we can get a deeper look at how your self-perception compares to the way your colleagues see you. 

With this data, we can break down the results of a 360-Degree Assessment into three outcomes: 

1) Somebody has underestimated their abilities (self-rating lower than colleagues’ ratings), 

2) Somebody has overestimated their abilities (self-rating higher than colleagues’), 
 or
 3) Somebody is self-aware about their abilities (self-rating matches colleagues’).

This article is going to address some possible problems and solutions that might arise for people who are self-aware of their abilities. This article is part of a series I’m writing about Ambition In Motion’s 360-Degree Assessments and how their results should be interpreted. There are ten other articles addressing the two other possible outcomes of a 360-Degree Assessment available here:

Overestimating - People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management 

Understanding Self-Awareness for 360-Degree Assessments

When somebody is self-aware about their abilities, this means that they gave themselves a similar score as the score their colleagues provided on the same skill. 

Initially, self-awareness may seem to be a cut-and-dry positive outcome but looking a bit deeper reveals some potential issues. After all, the goal of a 360-degree assessment is to identify blind spots and close the gaps between one’s self-perception and the perception of their colleagues. However, we find that there are opportunities for growth within a self-aware 360-degree assessment report and this article will review those opportunities.

At Ambition In Motion, our 360-Degree Assessment has 5 core components: 

a.                People Management
b.                Innovation, 
c.                Leadership Ability
d.                Communication Skills, and 
e.                Financial Management.

While self-awareness is likely the best outcome relative to the other two possibilities, I’m next going to explain how you can leverage self-awareness to grow as a professional and identify blind spots in your professional perspective. I’m going to show why self-awareness on your 360-Degree Assessment is more than just a pat on the back, even if you and your colleagues share similar views on your performance. 

Innovation

Innovation is a critical skill to possess in any working environment, even (and probably especially) if your role requires you to follow strict protocols and procedures. Innovation stretches across one’s willingness to pursue new activities or actions that can drive different results, ability to incorporate others in the innovation process, and propensity to challenge conventional thinking.

If your score was self-aware with your colleagues, it can mean that you gave yourself a high score and your colleagues agreed or you gave yourself a low score and your colleagues agreed.

Self-Awareness but poor performance

Innovation is an interesting component to work with because there is a relatively wide gap between being innovative and others knowing that you are innovative.

The reason for this is because innovation is time-intensive, difficult, and requires persistence. And to put it simply, not everyone is willing to put in the work needed to innovate.

For this reason, if we choose to stick with a problem and try to identify a better solution, sometimes we can ostracize ourselves from others because we may fear that they won’t be as motivated as we are to focus on identifying the solution. 

If this is the case, others have no idea that what we are doing is innovative.

Another common characteristic of those that are innovative is humility. Innovation is a never-ending pursuit. Because of that, many people who are innovative at heart will rate themselves low on innovation. Instead, they may focus more on where they want to be rather than where they are now.

You may be on the other side of this coin where you actually don’t believe you are innovative. You might think that you don’t invest the time, hard work, and persistence necessary to come up with innovative solutions at work. This could be because of lack of opportunity, lack of knowing what to do, or just lack of interest.

If you lack interest in being innovative, there probably isn’t much here that is of interest to you. And that could be totally fine because some roles don’t require constant innovation. Instead, these types of roles demand consistency and perfection for crucial, yet repetitive, tasks. And this type of work can allow the person to live the life they want to live outside of work and not have to invest their limited time on the next big breakthrough.

But if you feel like you lack opportunities or are unsure of what to do, becoming more innovative starts with you putting in the effort. Take a moment to jot down all the components of your work that frustrate you or your colleagues. Imagine an ideal world where your boss immediately implements your ideas and gives you the budget to follow through – how would you alleviate those frustrations? Once you have identified the ideal version of the solution, take a step closer to reality and think about how that idea or an idea similar to that idea and achieves a similar result could be done on a minimal budget. Once you have identified the minimal budget idea that would minimize frustrations, take one more step closer and think about how that idea could be implemented in a way that has minimum impact on the way your team or boss does their work. Finally, now comes the part where you must take a chance: testing out your idea. You should (usually) ask your boss for permission if you feel it is required, but the dirty little secret here is that the preferred method is just taking the plunge and going for it. Most change initiatives are met with reflexive resistance, and sometimes you will need to be decisive to innovate. If it works you are a hero and if it doesn’t, what is the worst that could happen? If you think the worst thing that could happen is really bad - like getting fired or hurting somebody, ask for permission. But if the worst that could happen is a lecture about why you shouldn’t have done that, I would give it a shot.

Once you start getting into the practice of innovating, invite others to join you in the innovation process. By including others, you empower them to be innovative and build upon your shared experience and perspective, reducing the chance that a blind spot will turn your innovative ideas into creative disasters. As an additional benefit, humans are social creatures, and collaboration makes the team more supportive of innovative thinking.

One example of this was when I studied abroad in China. I have always been fascinated by business and entrepreneurship and I loved (and still love) to discuss entrepreneurship with my friends (and really anyone who was willing to engage with me in conversation). Many of my friends that I studied abroad with in China had wealthy parents who had expat friends living in China. My friends knew that these expat friends were going to talk about business and entrepreneurship when they took them out for dinners. So, when my friends attended those dinners with these expat venture capitalists and entrepreneurs, I was the friend they invited to tag along because they knew that I would chat about entrepreneurship with them. 

The point of this story is that what you put out you receive back (law of attraction). If you put out that you are interested in innovating on components of work that are frustrating, others will approach you to innovate AND consider you a more innovative person.

Self-Awareness and high performance

If you gave yourself a relatively high score for your innovation and your colleagues agreed with you, that is great, but that doesn’t necessarily mean that there isn’t room for growth.

People can only base their perception of somebody or something based on what they have already experienced. If they are used to work styles that aren’t conducive to innovation, they might have an overly generous view of your own innovativeness. That is not to say that your actions aren’t innovative, but it does mean that you should question and challenge yourself to see if you can be more innovative.

Innovation is not a destiny, it is a journey. To convey this point, I like a story Tony Robbins has shared. Tony Robbins is a popular motivational speaker and at one of his events, one of his attendees mentioned to him “In 3 years, I am going to be where you are at!”

Tony’s response was “That may be true, but when that time comes you will be where I was 3 years ago!”

Overall, having a self-aware response on your 360-degree assessment report isn’t a free pass to give in to stagnation. It simply shows that you and your colleagues are on the same page. But, it doesn’t mean that there isn’t room for improvement. The implications from having a self-aware score are not wholly positive or wholly negative. Instead, it is a snapshot of your current performance which can help you make informed decisions about where you need improvement. As long as you possess an open-mindedness about making improvements and are willing to measure whether the new changes worked, you can ensure that you are on a positive track towards continual growth and improvement.

Sat 30 January 2021
A 360-degree assessment is a unique survey that uses input from self-assessment and from colleagues’ assessments to understand a professional’s strengths, weaknesses, and blind spots. By gathering feedback from your colleagues alongside your own perspective on those same questions, we can get a deeper look at how your self-perception compares to the way your colleagues see you. 

With this data, we can break down the results of a 360-Degree Assessment into three outcomes: 

1) Somebody has underestimated their abilities (self-rating lower than colleagues’ ratings), 

2) Somebody has overestimated their abilities (self-rating higher than colleagues’), 
 or
 3) Somebody is self-aware about their abilities (self-rating matches colleagues’).

This article is going to address some possible problems and solutions that might arise for people who are self-aware of their abilities. This article is part of a series I’m writing about Ambition In Motion’s 360-Degree Assessments and how their results should be interpreted. There are ten other articles addressing the two other possible outcomes of a 360-Degree Assessment available here:

Overestimating - People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management 

Understanding Self-Awareness for 360-Degree Assessments

When somebody is self-aware about their abilities, this means that they gave themselves a similar score as the score their colleagues provided on the same skill. 

Initially, self-awareness may seem to be a cut-and-dry positive outcome but looking a bit deeper reveals some potential issues. After all, the goal of a 360-degree assessment is to identify blind spots and close the gaps between one’s self-perception and the perception of their colleagues. However, we find that there are opportunities for growth within a self-aware 360-degree assessment report and this article will review those opportunities.

At Ambition In Motion, our 360-Degree Assessment has 5 core components: 

a.                People Management
b.                Innovation
c.                Leadership Ability, 
d.                Communication Skills, and 
e.                Financial Management.

While self-awareness is likely the best outcome relative to the other two possibilities, I’m next going to explain how you can leverage self-awareness to grow as a professional and identify blind spots in your professional perspective. I’m going to show why self-awareness on your 360-Degree Assessment is more than just a pat on the back, even if you and your colleagues share similar views on your performance. 

Leadership Ability

Leadership ability is an important skill for any professional, regardless of whether you hold an official leadership position. Leadership ability is based on one’s ability to set proper expectations for their work and communicate those expectations clearly and effectively. Skilled leaders demonstrate their ability to motivate others towards a purpose that benefits everyone, their willingness to take accountability when things go wrong, and the modesty to give credit when things go right.

If you gave yourself a score that was consistent with what your colleagues said of you, it can mean that you gave yourself a high score and your colleagues agreed with you or you gave yourself a low score and your colleagues agreed with you.

Self-Awareness but poor performance

If you gave yourself a relatively low score on your leadership ability and your colleagues agreed with you, that doesn’t necessarily mean you are a bad leader and your colleagues have confirmed it. Oftentimes, we give ourselves a low score on our leadership ability out of humility and recognition that leadership is a trait that can always be improved. However, when our colleagues feel like we aren’t strong at leadership either, this can typically be attributed to our ability to communicate.

People tend to perceive others as lacking leadership abilities NOT because of their inability to speak up, but more often because when one does speak up, it is perceived as self-centered and only benefiting the person making the request. Simply, leadership for yourself instead of for the team.

Here is an example of this situation. Many years ago, I was a server and bartender at a restaurant. My manager was a well-intentioned guy who read all the leadership books and constantly talked about how he wanted to improve his leadership abilities. I didn’t give him a 360-degree assessment, but I would imagine that his self-rating on leadership ability would be somewhat low because he recognized that there were areas for growth in his leadership repertoire. The issue was, although he understood the theory and high-level ideas from his books, his implementation of information was off. He never had a pulse for how we, the people who reported to him, felt about his management style and the processes he wanted to implement. To convey the importance of organizational citizenship and helping fellow servers and bartenders, he told all of us a story of a time that he pulled over to help somebody fix a flat tire. His goal was to convey that helping others is the right thing to do and can have a positive impact on the team. However, we noticed that the story was just about him. To us, it felt like he was just patting himself on the back, and because he never gave a resolution (e.g., the person he helped never spoke with him again), it was relatively unclear as to why helping others can have a positive impact on the rest of the team. 

The point is that sometimes we can be educated about the theory of what it means to be a leader, but our efforts to implement those leadership strategies may not fully resonate with those we work with unless we ask for feedback and be open to making adjustments after learning the feedback.

Another reason you may have given yourself a low leadership score (and your colleagues agreed with you) could be because you don’t actually believe you are a strong leader and your role doesn’t necessitate that you be a leader. 

But being a leader doesn’t necessarily mean that you have to have a placard or title labeled leader. Leadership abilities can include helping set expectations for your work with those you work with, taking accountability for mistakes that may happen, and giving acknowledgement to others when they have helped you.

Leadership ability transcends titles and enters into the realm of just being a good professional to work with. Thinking you aren’t good at these skills and then having your colleagues confirm these beliefs can be tough. But it’s no help if you start thinking there is nothing you can or need to do about it. If you don’t work on these components of your professionalism, you become an energy-taker instead of an energy-giver. People will resent working with you because they will perceive you as being selfish and uninterested in the outcome of the team. And if you are actually selfish and uninterested in the outcome of the team, then perhaps it makes sense to reflect on yourself and on your time to figure out the best use of it. There are plenty of jobs out there. If you are working at a company with a team, or just doing work that is uninteresting to you, then perhaps it is time to consider another line of work because the time you are spending doing your current work doesn’t appear to be serving you or those you work with.

Self-Awareness and high performance

If you have a relatively high leadership ability score and your colleagues agree with you, that is excellent, but it doesn’t necessarily mean that you have achieved the pinnacle of leadership ability. 

Leadership ability is an interesting concept because the ultimate measure of success as a leader is both: how does my team feel about working with me AND what outcomes are we achieving as a team.

If you rated yourself highly and your team agrees with you, you can check off half of the box. However, how is your performance? Finding the right balance between output and keeping people satisfied, both doing the work and in your leadership ability, is the key to being the best leader you can be.

Therefore, when it comes to the question of output, you must assess comfort versus optimization. In terms of comfort, the question is: are you and your team achieving a performance level in which 1) the business can operate effectively, and 2) people are satisfied with their compensation? If the answer to either part is no, then you have a big problem. This means you are a supportive leader and your leadership style is appreciated, but it also means that you haven’t set the bar high enough. Something needs to change so the business can run at a level where everyone is comfortable.

There is a tv show on Hulu called Ramy. It is an interesting show about a man in his late 20’s trying to figure out his life. At the beginning of season 1, Ramy is working at a startup. He and his colleagues recognize that they aren’t paid the best, but they believe in the mission and they like the people they work with. Unfortunately, the company performance leaves much to be desired. Eventually, the company isn’t able to drive the revenue or fundraising it needs to survive and everyone gets fired.

This is a small story within the tv show, but it shows that Ramy appreciated the founders of the startup at one point in time (e.g. would have given a high leadership score to the founders), but once the company started to fail and everyone was fired, they all left with a salty taste in their mouth about the entire experience. 

There are many factors for why a business eventually fails, but sometimes for fear of being perceived as a bad or overly aggressive leader to our team, we set lower bars for those we work with, even if it means the business can’t run comfortably. 

However, if your work exists comfortably (either from a leadership perspective or as an individual contributor), and your leadership ratings are mutually high, then you have to ask yourself if your work is running optimally.

If you are an individual contributor, the incentive may not be as clear as to why you would question this or pursue improvement to the optimum level. You are not necessarily getting compensated any more to make these improvements. As a leader, the motivation for this is pretty obvious – e.g. the better your team performs, the more valuable you are to the company.

But as an individual contributor, a big reason for wanting to improve your output to an optimum level, while maintaining a high level of respect from your colleagues as they perceive your leadership abilities, is control and autonomy. If you show a desire to push the status quo and improve the company’s output, you become substantially more valuable to the company. Being able to identify more efficient and innovative methods while keeping it easy for your colleagues to work with you because you set proper expectations and help them see opportunities that they may not have already seen, you become substantially more valuable to the company.  If your company can’t live without you, you will have the control and autonomy to try new things that the company would not trust others to try. 

If you ever had a shared family car growing up, this would be like always making sure you return the car to your parents with a full tank of gas (and occasionally a car wash) after you borrow it. Later, when it comes to borrowing the car for a concert 4 hours away, you have a track record of responsibility and respect for your parent’s car. 

The key to getting performance to an optimum level is not sacrificing the way your team feels about your leadership ability. The real key to being the best leader you can be is finding the balance between optimum performance and having the respect and support of your colleagues.

Overall, having a self-aware response on your 360-degree assessment report isn’t a free pass to give in to stagnation. It simply shows that you and your colleagues are on the same page. But, it doesn’t mean that there isn’t room for improvement. The implications from having a self-aware score are not wholly positive or wholly negative. Instead, it is a snapshot of your current performance which can help you make informed decisions about where you need improvement. As long as you possess an open-mindedness about making improvements and are willing to measure whether the new changes worked, you can ensure that you are on a positive track towards continual growth and improvement.

Sun 31 January 2021
A 360-degree assessment is a unique survey that uses input from self-assessment and from colleagues’ assessments to understand a professional’s strengths, weaknesses, and blind spots. By gathering feedback from your colleagues alongside your own perspective on those same questions, we can get a deeper look at how your self-perception compares to the way your colleagues see you. 

With this data, we can break down the results of a 360-Degree Assessment into three outcomes: 

1) Somebody has underestimated their abilities (self-rating lower than colleagues’ ratings), 

2) Somebody has overestimated their abilities (self-rating higher than colleagues’), 
 or
 3) Somebody is self-aware about their abilities (self-rating matches colleagues’).

This article is going to address some possible problems and solutions that might arise for people who are self-aware of their abilities. This article is part of a series I’m writing about Ambition In Motion’s 360-Degree Assessments and how their results should be interpreted. There are ten other articles addressing the two other possible outcomes of a 360-Degree Assessment available here:

Overestimating - People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management 

Understanding Self-Awareness for 360-Degree Assessments

When somebody is self-aware about their abilities, this means that they gave themselves a similar score as the score their colleagues provided on the same skill. 

Initially, self-awareness may seem to be a cut-and-dry positive outcome but looking a bit deeper reveals some potential issues. After all, the goal of a 360-degree assessment is to identify blind spots and close the gaps between one’s self-perception and the perception of their colleagues. However, we find that there are opportunities for growth within a self-aware 360-degree assessment report and this article will review those opportunities.

At Ambition In Motion, our 360-Degree Assessment has 5 core components: 

a.                People Management
b.                Innovation
c.                Leadership Ability
d.                Communication Skills, and 
e.                Financial Management.

While self-awareness is likely the best outcome relative to the other two possibilities, I’m next going to explain how you can leverage self-awareness to grow as a professional and identify blind spots in your professional perspective. I’m going to show why self-awareness on your 360-Degree Assessment is more than just a pat on the back, even if you and your colleagues share similar views on your performance. 

Communication Skills

The ability to communicate effectively affects every interaction you have personally and professionally. When you make improvements to your communication skills, you are likely going to improve your skills in every other category measured by our 360-Degree Assessment. Communication is based on one’s ability to listen, trust that others are speaking openly and honestly with them, and understand what others are sharing before focusing on being understood.

If you are your colleagues are in agreement on your communication skills, that is excellent, but that could mean that they agree that you are a poor communicator or a great communicator.

Self-Awareness but poor performance

If your colleagues rated your communication skills relatively low and you agreed with them, that typically is an indicator that there are opportunities for growth.

You may think to yourself “I am in a pretty isolated role and communication isn’t a big part of my work.”

That may seem to be true, but that doesn’t mean that improving your communication skills will be wasteful.   

A key component of communication skills is the ability to listen to others. If others believe you are a poor listener and agree with your self-rating, this indicates that you are probably giving off negative physical cues that signal that you aren’t listening AND you aren’t actually listening to what they are saying.

This has negative consequences. If you are struggling to listen to what others are saying, it can be difficult to accomplish any work tasks because you have no idea if you are missing some key information. People can recognize a poor listener and they’ll dislike working with you because they feel like their time spent communicating with you is wasted.

The other key component to communication skills is trusting that others are being open and honest with you.

If you feel like others aren’t being open and honest with you, that is a HUGE red flag. This means that you should reflect onto yourself why you might feel that way about others. Do you feel like people are hiding things from you? Do you feel like people are skirting the truth because they only want to deliver you good news? Do you have any reason to believe that they are being dishonest or withholding the truth? Has something like this happened to you before in the past?

If your colleagues agree with you, ask yourself, why might this be? Are you giving the impression that others must give you the best news, even if that means stretching the truth? This might be a difficult pill to swallow but could this be a possibility? And if this is the case, what are the implications of this? This could mean getting blindsided, surprised, or feeling deceived. 

A great example of this is in HBO’s Silicon Valley. The show is about a group of people who found an up-and-coming startup business called Pied Piper. Pied Piper’s major antagonist is the CEO of a large conglomerate named Gavin Belson. Gavin is the type of leader who demands only good news, so much so that his people will lie to him to appease him, even if it makes him look like a fool later. A hilarious example of this rearing its ugly head is when Gavin is launching a new server called “the box”. Because Gavin is a narcissist, he requests that his signature be on every single box so his team creates a contest throughout the entire company to draft the best signature to go on the box. The signature that received the most votes was the signature “Gavin B”, which when displayed in the particular font used, looked like a phallus. The reason this scene is hilarious is because everyone on Gavin’s team can see exactly what it looks like, but Gavin is too self-centered to see anything but his name. Everyone is afraid to tell Gavin the truth, so Gavin moves forward shipping millions of boxes embossed with an ornate phallus prominently on the front.

The point is that if you feel like your team isn’t being open and honest with you and your team doesn’t feel like they can be open and honest with you either, you need to take action to create an environment and setting where others can be honest. This can start with asking for specific feedback on your work and the way you have communicated with others.

Self-Awareness and high performance

If you gave yourself a relatively high score and your colleagues agreed with you then that is excellent. That indicates that your colleagues feel comfortable being open and honest with you and they feel like you are a good listener and overall communicator. 

The question one should then consider is the balance between productivity and communication.

If you have an open-door policy or situation where anyone can ask you a question at any time, then you are making yourself available and are clearly making yourself present while having a conversation with those you work with, but are you optimally productive?

Research from Stanford shows that it is impossible to multitask and that mental residue builds up when switching between tasks. Therefore, if anyone can communicate with you at any time, the gaps in time from pausing your work and having a conversation before finally getting back on task are essentially wasted. This is also very true for emails/texts/phone calls/social media. If you focus too much on being available for everyone at every moment, you are sacrificing your ability to get into deep mental focus for the sake of being available to communicate. You are being communicative and present, but you are not being as productive as you possibly can be.

Some people have subsequently adopted office hours where they are open to people jumping in and asking them questions only during certain time periods, minimizing the gap time mental residue that is created from switching tasks. 

As new technology comes out, making it easier to communicate with those on our team, there can always be new ways to improve our communication and optimize our performance.

Overall, having a self-aware response on your 360-degree assessment report isn’t a free pass to give in to stagnation. It simply shows that you and your colleagues are on the same page. But, it doesn’t mean that there isn’t room for improvement. The implications from having a self-aware score are not wholly positive or wholly negative. Instead, it is a snapshot of your current performance which can help you make informed decisions about where you need improvement. As long as you possess an open-mindedness about making improvements and are willing to measure whether the new changes worked, you can ensure that you are on a positive track towards continual growth and improvement.

Mon 1 February 2021
A 360-degree assessment is a unique survey that uses input from self-assessment and from colleagues’ assessments to understand a professional’s strengths, weaknesses, and blind spots. By gathering feedback from your colleagues alongside your own perspective on those same questions, we can get a deeper look at how your self-perception compares to the way your colleagues see you. 

With this data, we can break down the results of a 360-Degree Assessment into three outcomes: 

1) Somebody has underestimated their abilities (self-rating lower than colleagues’ ratings), 

2) Somebody has overestimated their abilities (self-rating higher than colleagues’), 
 or
 3) Somebody is self-aware about their abilities (self-rating matches colleagues’).

This article is going to address some possible problems and solutions that might arise for people who are self-aware of their abilities. This article is part of a series I’m writing about Ambition In Motion’s 360-Degree Assessments and how their results should be interpreted. There are ten other articles addressing the two other possible outcomes of a 360-Degree Assessment available here:

Overestimating - People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management 

Understanding Self-Awareness for 360-Degree Assessments

When somebody is self-aware about their abilities, this means that they gave themselves a similar score as the score their colleagues provided on the same skill. 

Initially, self-awareness may seem to be a cut-and-dry positive outcome but looking a bit deeper reveals some potential issues. After all, the goal of a 360-degree assessment is to identify blind spots and close the gaps between one’s self-perception and the perception of their colleagues. However, we find that there are opportunities for growth within a self-aware 360-degree assessment report and this article will review those opportunities.

At Ambition In Motion, our 360-Degree Assessment has 5 core components: 

a.                People Management
b.                Innovation
c.                Leadership Ability
d.                Communication Skills, and 
e.                Financial Management.

While self-awareness is likely the best outcome relative to the other two possibilities, I’m next going to explain how you can leverage self-awareness to grow as a professional and identify blind spots in your professional perspective. I’m going to show why self-awareness on your 360-Degree Assessment is more than just a pat on the back, even if you and your colleagues share similar views on your performance. 

Financial Management

Financial management is a skill that is often overlooked but can have a large impact on the company. Financial management is based on one’s ability to manage the resources they oversee (including their time and the way they are spending their time at work), a company budget, and others’ perception of a person being fiscally responsible. 

If your colleagues' assessment of your financial management abilities is aligned with your own, that can be a very good thing or an opportunity for growth – depending on whether or not the score was high or low.

Self-Awareness but poor performance

If you rated yourself low in your ability to manage finances and your colleagues agree with you, this can be a major opportunity for growth. 

Before diving into the implications behind why this is an opportunity for growth, it is probably wise to assess, internally, the reasons for your low self-rating and why your colleagues would also rate you low.

In terms of yourself, why would you rate yourself low on your ability to manage your finances? Are you taking (or have taken) actions that are financially detrimental to the company? If so, did you learn and alter your actions from the circumstance? Or do you think that you simply could be doing more or doing better overall?  

One of the largest expenses for a company is human capital. Some managers will rate themselves low in financial management because they are unwilling to have difficult conversations with colleagues about productivity, and those colleagues don’t realize the implications that their actions may have on the financial viability of the company.

This is the type of outcome many tech startups find themselves in. Essentially, they will raise money with the anticipation that by the time the money runs out, they will have garnered enough traction to justify a follow-on round of investment or have enough revenue to cover expenses. The area that most startup founders struggle with is managing the finances. More often than not, they believe they have a strong idea that requires strong employees (with high salaries) to implement the idea. The ultimate balance is between quality talent (and the funds used to pay them) compared to what they produce and the relative difference in outcomes between a top-paid team and a lower-paid group of professionals. Analyzing which aspects of the business require top caliber salaries is crucial because the drop off between the top-caliber and a solid hire but with less pay can be extensive in terms of the effect on the company’s bottom line. 

If you don’t manage a team, you might think to yourself “I don’t manage a budget therefore my ability to manage finances doesn’t really matter.”

I am going to make the argument that this notion is not correct at all.

If you are paid a salary (or hourly) for the time you put in at work, you manage finances – that being the time you spend working and how effective you are in the time you do spend at work. In some cases there are egregious misuses of time like taking actions detrimental to the business like working on non-work tasks while on the clock, spreading rumors or negative gossip about other employees, and clocking in late or early. 

There is also the contemplation of whether you are optimally using your work time. For example, if you know your brain is optimally effective in the morning, you should be considering that with your daily schedule. If you choose to pursue social tasks or tasks that don’t require deep thinking in the morning, you could be squandering your brain’s daily threshold of deep mental focus. If you have open office hours or are expected to have your emails checked and responded to within an hour, you are diminishing your ability to complete any task that requires focus because you are constantly having to check your email.

Think of your salary as a budget your company allocates to you to be optimally effective at work. Are there components to this budget that are misused or could time be reallocated in a way that is leveraged more effectively? That is a question you will have to answer for yourself, but once you get to a point where you feel like you are optimally leveraging your time at work, you can start to see improvements in your ability to manage the most important budget your company entrusts you with, your salary/time.

The biggest counterpoint I hear about why not be optimally effective with your work time is “everyone else clocks out early or takes breaks more frequently than advised. There doesn’t seem to be a financial incentive to perform any more optimally, so why should I work on optimizing this?”

The answer is that how others work should not affect how you work. Back to the analogy of considering your salary like a budget your company entrusts you with. If somebody mismanages their budget, does that justify that you should mismanage your own? 

Of course not! But this is a trap that people fall into all the time.

If you gave yourself a low score for your financial management abilities and your colleagues agree with you, that is a sign that you can improve yourself.

The best way to improve your abilities in this area is to research methods for best managing your time and creating a schedule for yourself that allows you to get the optimum amount of work done in a day given your unique set of responsibilities. This is not a one-size-fits-all solution as everyone has different work tasks. If your role requires you to frequently check emails, perhaps creating a space in time once or twice a day set aside for checking your emails. You could even create a “vacation” response informing senders when you will be checking your emails next so they can anticipate a response. Of course, this would need to account for specific time-sensitive requests if necessary. 

If you are willing to take action to start improving your efficiency at work (and encouraging your team as well, if necessary) you can start to measure whether what you tried worked or didn’t work. The best way to achieve improvement is to try things you haven’t tried before.

Self-Awareness and high performance

If you rated yourself relatively high on your financial management abilities and your colleagues agreed with you, that is excellent. That is a positive sign that you are properly managing the time you are paid for both in terms of your salary and (if applicable) the budgets you have responsibility over. 

However, this is not necessarily something to get caught up in because there could be factors contributing to your colleagues' (potentially generous) rating or a lack of self-awareness causing you to rate yourself high. This may not be the case, but it is important to point out examples of these types of situations so you can assess whether they hold any weight.

For those who manage a budget, oftentimes their team will rate their financial management abilities high because as long as they receive their paycheck every two weeks, nothing else really matters. Many teams are completely unaware of which activities are the most expensive to the business. Most employees don’t understand the relative dollars they generate from their work and the specifics of why paying their specific salary is a financially responsible decision. 

Let’s use a pizza restaurant as an example. Say there are 3 people working inside the pizza place each making $10/hour and an additional manager making $20/hour. On top of that, the cost of running the ovens and the electricity comes out to roughly $5 per hour. If each pizza costs $10 and the company on average sells 10 pizzas every hour, they are driving an average net profit of $45 per hour. If the employees of the pizza place understand this, they can work on ways to try and sell more pizzas in the same hour to improve their own performance and the performance of the company – making them more valuable to the company.

Some leaders might read this story and start playing the “what if” game (e.g. what if my employee's demand raises because they understand the financial impact of their work?), coming up with every bad possible outcome if their employees knew their financial value to the company. But these old thought patterns should be reconsidered with new research.

In research from companies that leverage Open Book Management, companies in which the employees have a greater understanding of the financial implications of the company’s decisions perform better and are more profitable than companies who don’t. Conversations around raises and relative improvements to the business become substantially more tangible and objective when there is hard data justifying and showing how one person’s improved efficiency deserves greater compensation, especially compared to the “everyone gets a raise just because!” method of giving raises.

If you are an individual contributor for your company and you don’t manage a budget, per se, you still manage your time. If you consider your salary as a budget your company has entrusted you to manage, are you optimally using that budget?

One way to make improvements in this area is to identify potential opportunities for you to become more efficient at work. You could ask your boss or co-workers for feedback on ways you can be more efficient at work. And you could also provide some (ideally research or evidence-backed) suggestions for ways you have identified to help make yourself more efficient at work. Your manager will likely appreciate your drive for improvement and the fact that you came prepared with research-backed suggestions on ways you could improve your own efficiency and work output.

Overall, having a self-aware response on your 360-degree assessment report isn’t a free pass to give in to stagnation. It simply shows that you and your colleagues are on the same page. But, it doesn’t mean that there isn’t room for improvement. The implications from having a self-aware score are not wholly positive or wholly negative. Instead, it is a snapshot of your current performance which can help you make informed decisions about where you need improvement. As long as you possess an open-mindedness about making improvements and are willing to measure whether the new changes worked, you can ensure that you are on a positive track towards continual growth and improvement.

Wed 17 February 2021
A 360-degree assessment helps you understand your professional performance by having both you and your colleagues assess your abilities across several key skills. 

The goal of a 360-degree assessment is to identify blind spots and vulnerabilities in your professional skillset. By getting feedback from your colleagues and comparing their perspectives to your self-assessment, you can get a deeper understanding of your work performance.  

There are generally 3 outcomes from a 360-degree assessment: 1) somebody has underestimated their abilities, 2) somebody has overestimated their abilities, or 3) somebody is self-aware about their abilities. 

This article is going to address some possible problems and solutions that might arise for people who have overestimated their abilities. This article is part of a series I’m writing about Ambition In Motion’s 360-Degree Assessments and how their results should be interpreted. There are ten other articles addressing the two other possible outcomes of a 360-Degree Assessment available here:


When somebody has overestimated their abilities, they are essentially giving themselves a greater score for whatever category is being measured compared to their colleagues’ scores of them.

At first glance, this can sting because you are essentially learning that your perception of yourself is greater than your colleagues' perception of you which may cause one to think “I must not be as good as I think I am” or “My colleagues must not realize all of the things I do to be strong in this area.”

For most people, the answer is somewhere in the middle. 

When my team and I at Ambition In Motion facilitate mentorship programs, we also include a 360-Degree Assessment and report to each participant. We do this for two reasons: 1) these reports can help reveal opportunities for growth in one’s professional skill set, and 2) deep self-reflection is a major launching pad for fostering vulnerability in a mentor relationship. These two components are crucial to developing strong, valuable mentor relationships. 

The 5 core areas we measure in our 360-Degree Assessment are: People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management.

Next, I’ll explain the significance of each of these categories, and then suggest ways that someone can learn after finding out they are overestimating their abilities in each category. This should be an opportunity for growth and understanding, not a time to be defensive and stubborn.

Financial Management

Financial management is a skill that is often overlooked but can have a large impact on the company. Financial management is based on one’s ability to manage the resources they oversee (including their time and the way they are spending their time at work), a company budget, and others’ perception of a person being fiscally responsible.

If you have overestimated your financial management abilities, you have either given yourself a moderate score and your colleagues rated you low or you gave yourself and high score and your colleagues rated you moderately or low.

You rated yourself moderately

If you rated yourself moderately in terms of your financial management, there are a few possible explanations. Perhaps you aren’t in charge of a budget, or maybe you don’t think that managing finances is that critical to your role. 

If your colleagues rated you low for financial management then that is a sign that there is an opportunity for growth for your abilities.

This is also typically a sign that others believe you could be more effective or efficient with your work. Even if you aren’t in charge of a formal budget, you are responsible for your time and how effective you are with the time you spend at work. 

By giving yourself a moderate score, you might think that you are doing enough to get by and do the “normal” amount of work compared to your colleagues. But if your colleagues rated you low, they clearly do not see it that way.

Your colleagues' low score indicates that you are either spending either company dollars or company time on things that aren’t helpful to the business. We aren’t robots; everyone does this to some degree, but once your colleagues start to notice, that’s a strong sign that you need to do better.

Dr. Robert Cialdini has a concept called “what is focal is causal” meaning that what people see is what they perceive and internalize as important or significant. If people are giving you a low score on your financial management ability, they perceive you as lazy, or looking for ways to get out of work, or as someone who spends money recklessly; no matter which way they perceive it, they end up realizing that you shouldn’t be trusted with a budget.

Before getting your results on a 360-Degree Assessment, you may think others aren’t noticing, or that others in the company are way more wasteful than you. However, clearly in the perception of your colleagues, that is not the case and you have been put on notice.

You rated yourself highly

If you rated yourself high on your financial management abilities but your colleagues gave you a low or moderate score, it indicates that you aren’t as strong of a financial manager (in the perspective of your team) as you think you are.

This typically stems from a lack of communication. If you manage a budget and your team sees you spending money on things that seem lavish and unnecessary (from their perspective), this can cause them to feel like you aren’t managing your company’s finances appropriately. This feeling is magnified if they feel underpaid while seeing this. If you don’t manage a budget and your team gave you a low or moderate financial management score, it means that they don’t believe that you spend your time at work effectively or that you are overpaid for your work. If salaries aren’t public information, people make assumptions for income based on your lifestyle, and if your lifestyle appears to be better than others, especially if they see you doing the same or less work than them, they will notice.

If people at your work are staying late and getting in early, and meanwhile they see you working the base 9 to 5, then that may cause them to become frustrated. They might think that either you are lazy, or that you are expecting more from them than is fair. What they may not realize is that your work responsibilities might be deeply analytical and have a compounding impact on the business, or they might not see the parts of your job that take place outside the office. For example, some work directly correlates time with output – essentially the company can get a certain number of tasks done by an employee for every hour they are at work; this is called linear productivity. On the other hand, there is work that, with intentional deep thinking, has an exponential impact on output in shorter bursts, but with increasingly marginal returns over a long period of time; this is called exponential productivity. Not every job has the same types of tasks and productivity needs; but without your open communication with your team, you can end up looking like a slacker. 

The point is that until the truth is communicated to those you work with, they will form assumptions to fill in the gaps as to why things are happening the way that they are. Unfortunately, many of these assumptions are negative.

The best thing you can do to improve your financial management abilities, both for you and for how your team perceives you, is to communicate and learn. New innovations are constantly happening to make our work more efficient and effective. If we are open to learning about these tools and resources, we can ensure we are up to date on what needs to be done to be most effective at work – both for managing a budget and managing our time at work. Communicating effectively to those we work with allows them to know how we are spending our budget and our time. The more we can loop our team in on budget decisions and decisions about how to best spend our time, the more aware they will be as to what we are doing and how that is impacting the business. The best-run companies did not end up that way by accident; they intentionally fostered a company culture of honesty, hard work, and accountability from the top down and that pays dividends when everyone is brought into the fold.

In essence, overestimating your abilities in these categories does not mean that you will forever be this way, but it does mean that there are opportunities for growth that you must tap into if you would like to improve. 

Thu 18 February 2021
A 360-degree assessment helps you understand your professional performance by having both you and your colleagues assess your abilities across several key skills. 

The goal of a 360-degree assessment is to identify blind spots and vulnerabilities in your professional skillset. By getting feedback from your colleagues and comparing their perspectives to your self-assessment, you can get a deeper understanding of your work performance.  

There are generally 3 outcomes from a 360-degree assessment: 1) somebody has underestimated their abilities, 2) somebody has overestimated their abilities, or 3) somebody is self-aware about their abilities. 

This article is going to address some possible problems and solutions that might arise for people who have overestimated their abilities. This article is part of a series I’m writing about Ambition In Motion’s 360-Degree Assessments and how their results should be interpreted. There are ten other articles addressing the two other possible outcomes of a 360-Degree Assessment available here:


When somebody has overestimated their abilities, they are essentially giving themselves a greater score for whatever category is being measured compared to their colleagues’ scores of them.

At first glance, this can sting because you are essentially learning that your perception of yourself is greater than your colleagues' perception of you which may cause one to think “I must not be as good as I think I am” or “My colleagues must not realize all of the things I do to be strong in this area.”

For most people, the answer is somewhere in the middle. 

When my team and I at Ambition In Motion facilitate mentorship programs, we also include a 360-Degree Assessment and report to each participant. We do this for two reasons: 1) these reports can help reveal opportunities for growth in one’s professional skill set, and 2) deep self-reflection is a major launching pad for fostering vulnerability in a mentor relationship. These two components are crucial to developing strong, valuable mentor relationships. 

The 5 core areas we measure in our 360-Degree Assessment are: People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management.

Next, I’ll explain the significance of each of these categories, and then suggest ways that someone can learn after finding out they are overestimating their abilities in each category. This should be an opportunity for growth and understanding, not a time to be defensive and stubborn.

Communication Skills

The ability to communicate effectively affects every interaction you have personally and professionally. When you make improvements to your communication skills, you are likely going to improve your skills in every other category measured by our 360-Degree Assessment. Communication is based on one’s ability to listen, trust that others are speaking openly and honestly with them, and understand what others are sharing before focusing on being understood.

If you overestimated your communication skills that means either you gave yourself a moderate score and your colleagues gave you a low score or you gave yourself a high score and your colleagues gave you a moderate or low score.

You rated yourself moderately

There are many reasons you may have rated yourself moderately in your communication skills. It could be that you don’t believe you need strong communication skills to perform your role effectively, or it could be that you’re aware of your weakness here but haven’t found the time to focus on improving it. 

If you are of the mindset that your role doesn’t require you to have strong communication skills, you might be right, at least based on your limited view of what your role is. If you are a solo contributor, you may think “I only need to get my work done and that’s it.” These common refrains don’t tell you the whole story though. 

The issue with this mode of thinking is that it forces you to walk the tightrope of patience. When you are an individual contributor and you don’t feel like you need strong communication skills, you willingly turn yourself into a commodity; if your company can find somebody to do your work better for cheaper, the economic decision would be to fire you and hire them. The reason is that you aren’t bringing anything else to the table in terms of your contributions to the culture of the company because you have decided that you don’t need strong communication skills so subsequently your interactions with others at your company are likely to be minimal at best and a net negative at worst. Any mistake in your work becomes magnified because you have decided to not invest in your communication skills. Consider which sounds better for management: “Jon made that mistake, but he is a great guy and he pulls the team together” versus “Jon made a mistake and now I feel like he isn’t listening to me or communicating effectively with the team.” Everyone makes mistakes so which Jon would you want at your company?

Maybe you feel like you just don’t have the time to work on your communication skills. So, you gave yourself a moderate score because you “think” you are communicating fairly effectively at least. Well, let this report be the smoke signal informing you that, as the saying goes, where there’s smoke, there’s fire. You are NOT communicating effectively and what you “think” is just getting by is not making the cut.

If that’s surprising or frustrating to read, try putting the shoe on the other foot.

Have you ever given instructions to somebody or been discussing some important work topic and they responded as if they weren’t listening to a word of what you said? Or they seem like they were listening but still end up acting in a way completely contradictory to what you said? Think about that frustration for a moment.

You know how frustrating it can be to feel ignored. If your team is giving you a low communication skills score, YOU are that person, or at least you are that person often enough for them to notice.

Have you ever felt like you had to sugarcoat the truth when talking with somebody? First off, that is usually a frustrating conversation. But even worse, it’s a recipe for eventual disaster, especially if they need to know the real truth of what you are trying to tell them. Based on your team’s feedback, you are the person they feel they need to sugar-coat the truth for. Your communication skills with your team keep them from feeling comfortable being open and honest with you. Instead, they don’t trust your reactions and worry that you might react poorly to bad news, but that isn’t going to make the bad news go away. When your team does not feel comfortable telling you the full truth, you may as well be flying blind.

When your team gives you a low communication skills score, they are telling you that you are an energy taker instead of an energy giver. People must exert significantly more energy communicating with you because they have to work double-time trying to find how to get their point across effectively. Instead of just getting to the point, they might need to repeat themselves. Or, since they feel that they can’t be fully honest with you, they are forced to plan out what to say so you can handle it. That type of working relationship is untenable. Poor communication skills are bad for business, bad for your team’s patience, and bad for your career stability.

You rated yourself highly

If you rate your communication skills highly and your team gave you a moderate or low score, that likely means that you are consciously trying to improve your communication skills, but it isn’t translating into reality.

People who rate their communication skills highly and then receive a lower score tend to be pretty surprised when they get their results. They may have done their “homework” and are familiar with many communication books or concepts and think they have tried ways to be better communicators. If you fall into this category, you probably are a little confused by these results.

Essentially, what this means is that the efforts you have taken to be a better communicator have not rung true for those you work with. 

For your ability to listen to others, do you ever hear what somebody says and then respond with a story or comment on something unrelated? We all do this from time to time. Maybe you felt that their point was likely over and you really needed to get that other story or comment out (what if you forgot it or the moment passed?!). What you may be neglecting is what your response is communicating to the other person. You didn’t realize that, although you heard what they said, they were expecting a relevant response to close out their comment; your completely irrelevant response about something completely irrelevant to that point makes them feel that what they said wasn’t heard. And when people pick up those signals, consciously or not, they begin to feel frustrated. By the way, I – Garrett Mintz the writer of this article – am VERY guilty of this and I try to work on improving this every day.

The other side of communications skills is fostering an environment where others feel comfortable communicating openly and honestly with you. Have you ever seen this type of thing happen with other people? If you are a fan of the television show, Game of Thrones, this type of poor listening reminds me of how people listen to Petyr Baelish, or Littlefinger, when he is talking with them. If you haven’t seen Game of Thrones, Littlefinger is a sly, fast-talking businessman who is constantly playing people off of each other. When he speaks with anyone, he always tells them what they want to hear and everyone thinks he is on their side…that is until he backstabs them and leaves them out to dry. I am not saying that the people you work with are Petyr Baelish, but I am saying that they feel like they can’t give you the whole truth, and eventually, that will rear its ugly head (e.g. turnover, upset clients/employees, missed deadlines, unmet expectations).

There are a few things you can do to improve your communication skills. First, from a listening skills perspective, you can focus on your body language. Your body communicates substantially more than what your words do, even if neither person consciously realizes it. If you feel like you are listening but others don’t think you are, your body is likely telling them another story with mixed signals. To improve your body language you can focus on standing (or sitting) up straight when speaking with others, making 80% eye contact, nodding when they make points, and taking notes (if relevant and appropriate). From a verbal perspective, you must practice actively listening when you are waiting until they are done talking before sharing your response (and don’t interrupt them either!). When you do respond, you can reiterate their perspective to confirm that you understand what they just said. E.g. “If I am hearing you correctly…”

Second, from an openness and honesty perspective, focus on asking for feedback. When people provide unsolicited feedback to others, the brainwaves that are activated by the person receiving the unsolicited feedback are similar to the brainwaves when listening to white noise/nonsense. However, when we frequently ask for specific feedback, we are inviting others to give honest feedback and you are mentally preparing yourself to actually reflect on it. They are much more likely to be conscientious when giving this feedback and compared to unsolicited feedback, it’s much more likely to be a productive critique rather than some trite complaint. 

The other thing you can do to encourage openness and honesty with your colleagues is to practice vulnerability exercises with them. In a 1-on-1 environment, ask them if they would be willing to be vulnerable with you, and you in turn be vulnerable with them. Think of the things that concern you with work and try to share these with them; they may share these exact same concerns! The benefit of doing this is that it sets the standard that it’s okay to deliver you potentially negative news on important topics because it was on your mind anyways. People tend to not give people the full truth for fear of upsetting them. By showing others that you are just as concerned, it makes it okay for them to deliver you the full truth of what is going on.

In essence, overestimating your abilities in these categories does not mean that you will forever be this way, but it does mean that there are opportunities for growth that you must tap into if you would like to improve. 

Fri 19 February 2021
A 360-degree assessment helps you understand your professional performance by having both you and your colleagues assess your abilities across several key skills. 

The goal of a 360-degree assessment is to identify blind spots and vulnerabilities in your professional skillset. By getting feedback from your colleagues and comparing their perspectives to your self-assessment, you can get a deeper understanding of your work performance.  

There are generally 3 outcomes from a 360-degree assessment: 1) somebody has underestimated their abilities, 2) somebody has overestimated their abilities, or 3) somebody is self-aware about their abilities. 

This article is going to address some possible problems and solutions that might arise for people who have overestimated their abilities. This article is part of a series I’m writing about Ambition In Motion’s 360-Degree Assessments and how their results should be interpreted. There are ten other articles addressing the two other possible outcomes of a 360-Degree Assessment available here:


When somebody has overestimated their abilities, they are essentially giving themselves a greater score for whatever category is being measured compared to their colleagues’ scores of them.

At first glance, this can sting because you are essentially learning that your perception of yourself is greater than your colleagues' perception of you which may cause one to think “I must not be as good as I think I am” or “My colleagues must not realize all of the things I do to be strong in this area.”

For most people, the answer is somewhere in the middle. 

When my team and I at Ambition In Motion facilitate mentorship programs, we also include a 360-Degree Assessment and report to each participant. We do this for two reasons: 1) these reports can help reveal opportunities for growth in one’s professional skill set, and 2) deep self-reflection is a major launching pad for fostering vulnerability in a mentor relationship. These two components are crucial to developing strong, valuable mentor relationships. 

The 5 core areas we measure in our 360-Degree Assessment are: People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management.

Next, I’ll explain the significance of each of these categories, and then suggest ways that someone can learn after finding out they are overestimating their abilities in each category. This should be an opportunity for growth and understanding, not a time to be defensive and stubborn.

Leadership Ability

Leadership ability is an important skill for any professional, regardless of whether you hold an official leadership position. Leadership ability is based on one’s ability to set proper expectations for their work and communicate those expectations clearly and effectively. Skilled leaders demonstrate their ability to motivate others towards a purpose that benefits everyone, their willingness to take accountability when things go wrong, and the modesty to give credit when things go right.

If you overestimated your leadership abilities, it means that you gave yourself a moderate score while your colleagues rated you low or you gave yourself a high score and your colleagues rated you moderate to low.

You rated yourself moderately

You may think that if you aren’t in a leadership role that you don’t need to focus on your leadership ability. However, leadership ability goes beyond your title.

You may have thought that if you perform as expected that you could justify giving yourself a moderate leadership ability score. However, if your colleagues rated you low, they clearly disagree, and this is an important opportunity for growth.

Leadership ability is all about transparency, accountability, and the ability to give credit to others.

The reason why possessing a leadership title is not necessary to possess strong leadership abilities is because great leadership is about being a great colleague to work with. 

Have you ever worked with somebody whose work you relied on, but you were unclear on what they would deliver, when they would deliver it, or how they would deliver it? What about somebody that’s full to the brim with excuses? Anytime anything goes wrong, they immediately blame others or come up with excuses for why it didn’t work out. Or have you ever worked with somebody that consistently takes all of the credit and doesn’t mention you or anyone else on your team who worked hard? You don’t want to be that person! Just because others do it, doesn’t mean you should too.

Think about how most people act in their first 2 weeks at a new job. They are probably excited to throw themselves at the work in front of them, and they are open to taking accountability when things go wrong because they have the fair excuse of being new. They will likely set (potentially over-optimistic) expectations about their work with everyone and because they don’t want to let anyone down, make a strong effort to meet those expectations. They also will be focused on giving credit to those they work with when things go well because they want to make positive first impressions. What they lack in experience at the workplace is made up for in earnest commitment to doing good work with their coworkers. 

Being a strong leader is being like that…just all the time and not just in the first two weeks at a new job. People like that are much more enjoyable to work with, give others less anxiety, and have confidence because they have earned the credibility and respect of those they work with.

You rated yourself highly

If you rated yourself highly in your leadership abilities and your colleagues rated you moderately or low, you are probably not as strong of a leader as you think you are. 

People in this situation typically have read leadership books, have gone to seminars, and have seen motivational speakers. They, theoretically, know all of the keys to be a strong leader, but when it comes to the application of those theories, their efforts simply aren’t ringing true with those they work with. And when it comes down to it, that’s the only part that matters. 

Because they have the knowledge of what it means to be a strong leader, they tend to rate themselves highly. But, when there is a gap and their colleagues disagree with their self-assessment, it is natural to feel defensive about this disparity.

The question one needs to ask themselves if they are faced with this situation is “why is there this gap?”. Or put another way “what am I doing that I feel is exuding strong leadership traits?” and then “How could my colleagues not perceive those actions in the way I am perceiving them?”.

In some cases, people feel like they are showing strong leadership abilities, but their colleagues perceive those efforts as the standard tasks that anyone would do. If this is the case then a discussion around expectations needs to be had between the professional and their colleagues. If you feel like you are going out of your way to being a strong leader, but others perceive those efforts as standard operating procedures, you probably need to update your expectations. Instead of treating those actions as “above and beyond” (because maybe they were “above and beyond” at a previous employer), try to trust your colleagues and trust their assessment. That means finding new ways to demonstrate your leadership abilities that make a difference in the work being done by your colleagues.  

In other cases, people feel like they are showcasing leadership abilities with their actions, but nobody is noticing. This is a difficult argument to make because leadership is an inherently public task. Essentially, when something goes wrong and you take accountability, you should be taking accountability publicly and fairly with others to view and observe. If you are taking accountability “quietly”, you aren’t really taking accountability because the nature of accountability is ownership over the responsibility so others know who they are counting on, for better or for worse. If you are giving credit “behind the scenes”, you are giving credit, but not in a way that fully exemplifies your leadership ability. Your willingness to praise publicly and fairly means that you are willing to put your reputation on the line in front of an audience to give credit to someone else. If you are setting your expectations on a case-by-case basis for the exact same work from different people, you are opening yourself to favoritism (intentional or not) and building a reputation for inconsistency. Your willingness to set consistent, public, and fair expectations both for your own work and from others’ work demonstrates that you hold yourself and others to the same standards.

Therefore, leadership ability should be a very noticeable activity, and if people aren’t noticing, then you aren’t leading. If that’s the case, you need to work to make sure that people notice without you incidentally seeming pompous or outlandish in your actions. This will take some work, and you may have some missteps, but the key is to keep trying to improve each day.

To improve your leadership ability, focus on immediately taking accountability when things go wrong (even if it isn’t directly your fault). If you had anything to do with something not going right, you can take accountability for it publicly. 

Focus on setting clear expectations for others for what you expect from their work and what they should expect from yours. You can set clear timelines for when others should expect your work to be finished and provide useful details so they can know what to expect. This will help build trust and ensure that your colleagues know what to expect from you, which then can mean that you know what to expect from their work as well. 

Set aside time to think about who has been working hard and accomplishing difficult tasks (even if they aren’t publicly recognized) and give credit, publicly, to those people for working so hard. For example, oftentimes in sales, we give a lot of credit to those making the sale, but those people in supply chain, operations, or account management don’t get the credit they deserve for implementing the delivery of the product. 

In essence, overestimating your abilities in these categories does not mean that you will forever be this way, but it does mean that there are opportunities for growth that you must tap into if you would like to improve. 
Sat 20 February 2021
A 360-degree assessment helps you understand your professional performance by having both you and your colleagues assess your abilities across several key skills. 

The goal of a 360-degree assessment is to identify blind spots and vulnerabilities in your professional skillset. By getting feedback from your colleagues and comparing their perspectives to your self-assessment, you can get a deeper understanding of your work performance.  

There are generally 3 outcomes from a 360-degree assessment: 1) somebody has underestimated their abilities, 2) somebody has overestimated their abilities, or 3) somebody is self-aware about their abilities. 

This article is going to address some possible problems and solutions that might arise for people who have overestimated their abilities. This article is part of a series I’m writing about Ambition In Motion’s 360-Degree Assessments and how their results should be interpreted. There are ten other articles addressing the two other possible outcomes of a 360-Degree Assessment available here:


When somebody has overestimated their abilities, they are essentially giving themselves a greater score for whatever category is being measured compared to their colleagues’ scores of them.

At first glance, this can sting because you are essentially learning that your perception of yourself is greater than your colleagues' perception of you which may cause one to think “I must not be as good as I think I am” or “My colleagues must not realize all of the things I do to be strong in this area.”

For most people, the answer is somewhere in the middle. 

When my team and I at Ambition In Motion facilitate mentorship programs, we also include a 360-Degree Assessment and report to each participant. We do this for two reasons: 1) these reports can help reveal opportunities for growth in one’s professional skill set, and 2) deep self-reflection is a major launching pad for fostering vulnerability in a mentor relationship. These two components are crucial to developing strong, valuable mentor relationships. 

The 5 core areas we measure in our 360-Degree Assessment are: People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management.

Next, I’ll explain the significance of each of these categories, and then suggest ways that someone can learn after finding out they are overestimating their abilities in each category. This should be an opportunity for growth and understanding, not a time to be defensive and stubborn.

Innovation

Innovation is a critical skill to possess in any working environment, even (and probably especially) if your role requires you to follow strict protocols and procedures. Innovation stretches across one’s willingness to pursue new activities or actions that can drive different results, ability to incorporate others in the innovation process, and propensity to challenge conventional thinking.

If you have overestimated your innovation score, that means that either you gave yourself a moderate innovation score and your colleagues gave you a low score or you gave yourself a high score and your colleagues gave a low to moderate score.

You gave yourself a moderate score

You may think that your work doesn’t require you to be all that innovative. You gave yourself a moderate score because perhaps you think you do your work adequately and that you try about as many new things as anyone else at work does. 

What you might not have realized was that your colleagues don’t view you as someone willing to try new things or take an innovative approach to your work.

They may perceive you as somebody who is comfortable and either unwilling or disinterested in pushing the envelope because of that comfort. However, comfort is the enemy of innovation. All things considered, it’s pretty tough to maintain that comfort and also focus on making important changes at the same time. Innovation requires being willing to try something new at the expense of comfort now.

As humans, we constantly seek comfort and our ability to innovate allows us to be more comfortable.

But comfort also leads to boredom, stagnation, and eventual decline.

By conveying to your colleagues that you aren’t innovative, you are communicating that you aren’t willing to try something new today so you can be more comfortable in the future. In this case, that future comfort could mean that your team has finally mastered a new tool that takes care of their most tedious tasks, or it could mean that a bold company culture initiative finally begins showing its positive effects after a rocky start. 

Instead, you are communicating that you are going to ride out this comfort wave until you retire, or until you become uncomfortable (e.g. you get fired, your company declines in business, or you quit because of boredom). 

The issue with communicating this to others is that you are inadvertently contributing to a stale, uninspired culture. If you are riding out this comfort wave, others may think “I am going to ride out this comfort wave too.” And once everyone at your company is too comfortable, eventually, another company that is willing to innovate is going to come along and run you out of business (e.g. Blockbuster) forcing you to be uncomfortable and have to start innovating again.

Essentially, I am writing that by neglecting your ability to innovate, you are being a freeloader on your company’s culture. You also aren’t exercising your “innovation muscles”, which leaves you less equipped to handle an uncomfortable situation when it presents itself. 

This even makes sense from a pure self-preservation perspective, even if you don’t care about making work more interesting or being better at your job. You should want to be more innovative at work because it encourages others to follow suit (and not be freeloaders themselves). This allows you to preserve the level of comfort you have with your job (because ideally, every person is pursuing some semblance of innovation at work), and also allows you to flex your “innovation muscles” and be prepared for the inevitable uncomfortable situations that will arise. It is really difficult to predict getting fired or facing a business decline (otherwise you might “pull a hammy” and go unemployed for over a year because your work and skill set has become obsolete).

You gave yourself a high score

If you gave yourself a high score for your innovation, but your colleagues gave you a low or moderate score, this almost always stems from a lack of effective communication.

People who are innovative tend to innovate on their own. Sometimes this is because a lack of trust (e.g. I don’t want others to find out what I am working on or I don’t trust that others will work as hard as me so I don’t share with them) or a lack of confidence with failure (e.g. if I tell people and it fails, people will think negatively of me).

If it is a lack of trust, why is that? Sometimes it requires some soul-searching and reflecting on some scars to get down to the root of this lack of trust. You could have been burned in the past by people that you relied on that didn’t come through for you. Or you could have had ideas stolen and others taking credit for your plans.

Once you have identified the reason for this lack of trust, ask yourself, have the people you are working with currently done anything to cause you to not trust them?

If the answer is no, then it is critical to separate those past scars from the current opportunity of people you get to work with.

The reason this is so critical is that people like being included in innovative processes. Your current circumstances are different from the past, and you need to be fair to the people around you. People like being included in the innovation process because innovating is like a super-fertilizer for fostering a feeling of purpose at work. There is this notion called the “IKEA Affect” in which people feel much more connected to the furniture that they build (like most of the furniture from IKEA) than the furniture that comes pre-made. When people feel part of an innovation process, they are much more likely to support the idea’s success and find greater satisfaction within their own work because they have found a new application of their skills and perspective. Finally, this also lets others know that you are somebody they can approach when they have an innovative idea or want to try something new.

The other big reason people overestimate their innovation score and score themselves highly is because of a lack of confidence with failure. This stems from the goal of perfectionism. Studies have been done on high school Valedictorians and their likelihood of achieving similar high marks in their careers. The unfortunate results are that Valedictorians rarely achieve similar high marks and accomplishments in their careers. The researchers theorize that the reason for this is the drive for perfection. Because these Valedictorians were instilled to be perfect from such a young age, it may stunt their ability to try new things because they don’t want to risk that “4.0 GPA”.  

Failure is a part of growth and innovation. There is never a perfect time to innovate, and there is never a perfect solution for our issues. However, the more things we try and sometimes fail at doing and sharing with others, the closer we will be to achieving a solution that improves on our current situation. As Reid Hoffman, the founder of LinkedIn says, “If you aren’t embarrassed by what you put out 3 months after launching it, you released too late.”

To be more innovative, the key is being willing to try new things to make your work more efficient and effective. Innovation is the process of taking temporary discomfort now to be more comfortable later. Incorporating others is critical to being more innovative. Alone, your ideas will only reach a fraction of your potential. But, your ideas with the feedback of others can make a monumental impact. 

However, one final concern is with gathering feedback. There is a critical mass to feedback, especially if you are soliciting feedback from a group. The more people you have in a conversation, the worse your feedback will be. This is caused by a combination of groupthink and the conscious and subconscious concerns people have about sharing in front of a group. To make this point, in a traditional classroom, roughly 10% of students will consistently raise their hands to ask or answer questions. Is this because only 10% of students have questions or know the answer? No. It is because others aren’t comfortable with bringing up questions or drawing attention to themselves in front of an audience. Or the cost of drawing this attention doesn’t outweigh the reward of finding out the answer. Therefore, get feedback from many people, but in smaller groups or individually. 

In essence, overestimating your abilities in these categories does not mean that you will forever be this way, but it does mean that there are opportunities for growth that you must tap into if you would like to improve. 
Sun 21 February 2021
A 360-degree assessment helps you understand your professional performance by having both you and your colleagues assess your abilities across several key skills. 

The goal of a 360-degree assessment is to identify blind spots and vulnerabilities in your professional skillset. By getting feedback from your colleagues and comparing their perspectives to your self-assessment, you can get a deeper understanding of your work performance.  

There are generally 3 outcomes from a 360-degree assessment: 1) somebody has underestimated their abilities, 2) somebody has overestimated their abilities, or 3) somebody is self-aware about their abilities. 

This article is going to address some possible problems and solutions that might arise for people who have overestimated their abilities. This article is part of a series I’m writing about Ambition In Motion’s 360-Degree Assessments and how their results should be interpreted. There are ten other articles addressing the two other possible outcomes of a 360-Degree Assessment available here:


When somebody has overestimated their abilities, they are essentially giving themselves a greater score for whatever category is being measured compared to their colleagues’ scores of them.

At first glance, this can sting because you are essentially learning that your perception of yourself is greater than your colleagues' perception of you which may cause one to think “I must not be as good as I think I am” or “My colleagues must not realize all of the things I do to be strong in this area.”

For most people, the answer is somewhere in the middle. 

When my team and I at Ambition In Motion facilitate mentorship programs, we also include a 360-Degree Assessment and report to each participant. We do this for two reasons: 1) these reports can help reveal opportunities for growth in one’s professional skill set, and 2) deep self-reflection is a major launching pad for fostering vulnerability in a mentor relationship. These two components are crucial to developing strong, valuable mentor relationships. 

The 5 core areas we measure in our 360-Degree Assessment are: People Management, Innovation, Leadership Ability, Communication Skills, and Financial Management.

Next, I’ll explain the significance of each of these categories, and then suggest ways that someone can learn after finding out they are overestimating their abilities in each category. This should be an opportunity for growth and understanding, not a time to be defensive and stubborn.

People Management

People management abilities are extremely valuable, regardless of whether or not you are in a leadership position or have the title of manager. People management stretches across one’s ability to maintain positive relationships with those they work with, participate in organizational citizenship activities (e.g., supporting a colleague with their work), be open to constructive feedback, and show that you are always open to learning more.

If you gave yourself a greater score than colleagues on your people management abilities, there is clearly a gap. This could mean that either you are not as skilled as you believe, or that the people you work with don’t realize the effort you put into being a good people manager. The first step to reducing that gap is purposefully reflecting and trying to understand what is causing the gap. 

Not as good as you believe you are

This can be a tough pill to swallow. You may not be as good of a people manager as you thought you were. If you gave yourself a moderate score and your colleagues gave you a lower score, this typically is a product of stagnation: sitting still means falling behind in the long run. You might not think highly of your people management ability, but in your perception, you do enough to get the work done but you aren’t that bad. 

You gave yourself a moderate score

This is a fork in the road. One option is to accept being a bad/mediocre people manager, which means operating under the assumption that this skill is not crucial for your own career trajectory or happiness. This is a risky move! Humans are naturally social, whether we realize it or not, and poor people management abilities will have unforeseen costs. But if that’s how you decide, perhaps you can skip the rest of this segment. 

On the other hand, if you want to grow your People Management abilities, then keep reading. 

Being a strong people manager is all about being willing to help others and contribute positively to the workplace culture; we call this “Organizational Citizenship”. I like to refer to being a strong people manager as the Tim Duncan award. Tim Duncan is a retired professional basketball player who played for the San Antonio Spurs and won 5 NBA championships with them. Tim was consistently the best player on the floor, but he had a secret weapon. Tim’s playstyle was special because he deferred to his team and played to their strengths to amplify his team’s ability to win. Tim consistently ceded the spotlight to his teammates, even though he was the best player on his team for most of those championships. By helping build up those around him, even if it didn’t get him the stats, recognition, or pay that other superstars demand, he helped push his team towards victory. 

Now, I don’t know Tim Duncan personally. But, I would imagine that his professional basketball career was very satisfying: 5 NBA Championship Rings speaks for itself. He also avoided drama with his contract or playtime or coach, and his teammates took notice. When the best player on the team cares so deeply about building up his teammates and avoiding the BS, the rest of the team follows his lead because they are invested in reaching their team’s potential. 

If you are reading this, you are probably not a professional basketball player – most work environments don’t have a pinnacle moment that they work up to every year similar to a national championship. But, you do have a long “regular season”, even if your “championship” is only your annual review at the end of the year. And dominating your personal regular season can sometimes mean pulling your team together to avoid the drama and put in the hard work, game after game. 

Everyone wants to work in an environment in which they feel happy, respected, and clear about what and why they do their work. You probably also want a work environment with other people that also feel happy, respected, and clear about what and why they do their work. Regardless of whether you have people management in your job description, working on improving your people management abilities will help keep you and your team thrive and become happier at work. 

You gave yourself a high score

The other side of this people management coin is that you gave yourself a high score and your colleagues gave you a moderate or a low score.

This is typically a sign of a person who is well informed on what it means to be a strong people manager – e.g. you have read the books, maybe you have motivational quotes on your wall or posted on social media, maybe you’ve even written out what it means to be a good people manager.

You, theoretically, understand what it means to be a strong people manager, but in real life have not been able to effectively apply what you have learned.

Just to be abundantly clear, this is on YOU. Sure, you can find some mitigating factors or excuses, but in the end, good People Management will mean adapting to your environment. It’s not your team’s fault that your methods for being a strong people manager haven’t been impactful to them. It is up to you to listen to feedback, reflect on it, and then try something different to be better. And if you have tried multiple times to be a better people manager and it still isn’t working, it means you haven’t tried enough things. It took Thomas Edison 1,000 attempts to invent the light bulb. If you have studied people management tactics AND you have tried 1,000 different ways to be a better people manager but still are having trouble, you are probably just extremely unlucky. But just like in so many other parts of life, take some comfort in knowing that all you need to do is keep learning and trying new things.  

Keep in mind that people management is an ever-evolving process. In the 1980s, Jack Welch of General Electric slashed the bottom 10% of earners every year at the company, and at the time people lauded him for it. Now, GE’s stock is all over the place and a cutthroat culture ensued because nobody felt safe.  The point is that what is considered a strong people management strategy now may not be considered a strong people management strategy in the future. Keep an open mind for the innovation in People Management. 

Strategies to improve your people management

To begin, always ask for feedback. Performance reviews shouldn’t be some annual tradition; gathering feedback is the crucial final step when somebody has tried something new at work and they need to know if it was effective. And reviews shouldn’t just be between the manager and direct report. Anyone who is affected by your work should have their feedback incorporated when you seek to make improvements.

Being a strong people manager is about your ability to help others do their best work. Put another way, how can you be the best Robin to their Batman? If you can think of yourself as the sidekick to help those you work with be the hero in their own story, you will make incredible strides at being a better people manager.

Therefore, the first step is understanding where those you are working with would like to go. Have you ever helped someone and then felt that they weren’t grateful for your help? Oftentimes it is because what you thought would be helpful to them wasn’t what they needed. You assumed that going out of your way to perform some task would be what they were looking for, but you skipped past communicating and stepped on their toes. This might be because they wanted to experience doing the task themselves and your help seemed more like you didn’t trust them. Or, it could be because your assumption about what they want is incorrect, so by jumping in and taking over, you were really just forcing your personal style onto their own decisions.  

So, the best thing for being a better people manager is asking those you are working with what their biggest challenges are and finding the clarifying details that will help you truly understand the issue. Without that information, you can’t start the next step: working collaboratively to find new ideas to support them and ensuring achieving these new outcomes will work for the people involved. 

Notice how I didn’t write “performing these new tasks” but instead wrote “achieving these new outcomes”. This is critical to distinguish because you completing random tasks is not enough to be considered a strong people manager. You have to help the people achieve the outcomes that you all have agreed are important. If I lose my dog and you say that you will help me find my dog, I will be grateful if you help search but my pain is not alleviated until my dog is found. 

Thus, commit to clear, achievable outcomes that directly support your colleagues and ensure that achieving those specific outcomes will be, in fact, helpful.

Once you achieve that outcome, ask for feedback on how that outcome helped them with their work and how it made them more efficient or effective at work.

This may seem like a lot, but this is the type of work that is necessary to be a truly impactful and strong people manager.

In essence, overestimating your abilities in these categories does not mean that you will forever be this way, but it does mean that there are opportunities for growth that you must tap into if you would like to improve. 
Tue 30 March 2021
I lead an Executive Horizontal Mentorship Program and part of what I do is facilitate group sessions where all the executives come together to share their insights, questions, and thoughts on a new topic each session.
   
Our most recent group conversation focused on innovation and how we would like to become more innovative with our work. As with most meetings, I lay out the topic, but the executives can take the conversation in any direction the group chooses.

I hypothesized a few ways I thought the discussion would go. I expected it to revolve around people management. We would discuss ways to be a better leader, how to foster psychological safety with direct reports, or how to improve a specific skill and perform their role better (all of which are great topics!).

Instead, many of the group sessions went in a very different direction when discussing innovation.

In this case, the conversation revolved around priorities, balancing our values, and discussing what we find most important in our lives.

An exchange between two executives sticks with me: one executive mentioned, “If I spent time innovating in my family life like I do my work life, I would be much happier and have greater balance.”

To which another executive chimed in: “If you ask me for my priority list, I would say family comes first, then work. But, if you were to ask me the amount of time and emotional energy I put into my work compared to family life, it wouldn’t even be close to a relevant comparison”.

A third executive jumped in to reply: “But our work allows us to live the family life we want to have. But, I will admit that I struggle to enjoy my family time when the majority of my focus and energy is on work.”

This was a really interesting and unexpected direction for this conversation to go. There is a shift in work mentality from the old school bragging about how many hours one has worked in a week (the notion of asking about or even mentioning how many hours one has worked in a given week indicates this). Instead of leveraging the response of “busy” as the default response to ‘how are you?’, the mentality is trending where family life is starting to be conscientiously prioritized above work.

Based on this group discussion, we still aren’t there yet. But the fact that this stemmed from a conversation on innovation shows where we are headed: there is beginning to be a conscious push to have more balance between work and home.

The overarching question that arose from the discussion is “can we innovate in our work in a way that reduces the amount of time and emotional energy required to get the same amount of work done?” AND, instead of replacing that time with more work, can we instead divert that time and mental/emotional energy to family? 

The open question here is: can this be done?

Based on the feedback from the executives in this group meeting, yes, it can be done. People become more efficient and effective in their roles all the time. Whether through new technologies or improved prioritization of time and tasks, improving the efficiency of both time and mental inputs for work can definitely be accomplished without sacrificing work quality.

The second question is: if this can be done, why do we fill that extra time with more work versus family?

There is a natural drive to keep pushing the needle forward; it manifests as a growing fear that if I am not working hard, the next person in line could be working harder and eventually take my spot. 

This drive also leads to a natural tendency for executives to not fully celebrate wins, and instead simply move onto the next task. When we don’t give ourselves credit for hitting a milestone, we rob ourselves of the deserved reward that we crave for getting the job done. And the people around you notice this: “If my boss can’t take a break to reward himself for a job well done, why would I deserve a reward?” This might be motivating for some people in the short term, but eventually, that kind of ambivalence to success drains the satisfaction in a job well done. 

Lastly, most executives justify more work as an effort to help their families live better lives. A perfect example of this is from the television show Breaking Bad. If you haven’t seen the show, Breaking Bad follows a high school science teacher who is recently diagnosed with terminal cancer. After realizing that he can’t afford the treatment, he decides to start cooking and selling meth to cover the cost. He justifies sacrificing his time, his emotional well-being, and even his morals into this endeavor because it is going to be “better for his family” (something he determined without their input!). Eventually, he comes to realize that he was lying to himself: it wasn’t about supporting his family; it was about his greed masquerading as providing for his family. I doubt many of your situations will end quite as dramatically, but I’m sure many will recognize some familiarity with that example. 

Most executives don’t want an outcome like this! The fact that they are consciously aware that they are spending too much time and mental/emotional energy on work and not enough time on their family is the first step to creating more balance.

So the third question is: what can executives do to ensure that their newly found time and energy doesn’t simply get used with more work?

Create Standard Operating Procedures around work and life

As executives, one way we grow our impact and scale our performance is by creating SOP’s (Standard Operating Procedures) for our team. So why can’t we do that for ourselves when distinguishing between work and life?

Oftentimes executives choose not to commit to this type of action because it “deters flexibility when emergencies happen”. And this is a fair point. But just like creating SOPs for a work team, you can build in caveats for emergencies. AND most executives know that this excuse is pretty flimsy: if there weren’t any SOP’s in other cases, inconsistency and quality control issues would be endless. 

Therefore, if we, as executives, don’t set SOP’s for when we are working versus when we are with family, then we are always working. Why? Because family time is a longer-term drive. There rarely are deadlines that occur with family time, but because work is typically filled with short-term deadlines, we prioritize those over the longer-term rewards from spending time with family. 

SOP’s help take the emotion out of the decision of how best to distribute your time. An SOP is like a computer; it will do what you tell it to do – no more, no less. If you are firm with your work and life SOP, you will not have to worry about circumstantial judgment calls. It either fits into your SOP or it doesn’t.

Devote specific time to family 

This is more like action 1A as it falls within the work and life SOP. Time with family is powerful. You could be doing absolutely nothing, but the fact that you are there with family is what counts. This sounds like an obvious point, but if it were so obvious, this article wouldn’t be relevant. It is easy to quantify work output and less easy to quantify family time output. You don’t earn “points” for attending your daughter’s soccer match or your son’s recital. You do it because it makes you happy. Even if you don’t have any plans on the docket for your family time, that isn’t an excuse for getting back into work during the time that you have already decided is for family. 

Devote specific mental and emotional energy to family

This is more like action 1B as it falls within the work and life SOP. Simply spending time with family is not enough for that time to be meaningful. Our executives clearly distinguished between both time and mental and emotional energy. If you are physically “with” your family, but you are mentally and emotionally “checked out”, can you really consider that time valuable?

Family time deserves as much mental and emotional intention as we are willing to put into our work. And it probably deserves more! 

If executives can begin to implement these actions into their lives, they will become substantially happier and aligned between their work and family time value system – at least according to our executives in our group meeting.



Sun 8 August 2021
Over the past 2 months, I have interviewed over 50 senior-level leaders and CEOs of companies in the Louisville and Indianapolis communities, and this article shares their perspectives on the key trends and challenges facing local industries and businesses. This article omits specific names and companies to keep the focus on the industries, trends, and challenges facing our community.

Below are the industries and types of companies interviewed:

 | Industry | Company Types
| Recruitment  | IT, medical, sales, and manufacturing
 | Media  | AV, Entertainment
 | Sanitation  | Janitorial Services, PPE
 | Healthcare  | Telehealth, Pharma, Community-Based Healthcare, COVID Testing/Vaccine Rollout, Physical Therapy
 | Manufacturing  | Legacy and Startup
 | Hospitality  | Hair Care, Hotels, Restaurants, Theme Parks, Online Food Ordering,
 | Logistics  | Legacy and Startup
 | Banking & Finance  | Collections Agencies, Credit Unions, Banks, Title Companies, Insurance/Financial Management
 | Technology  | Development, Software, Hardware
 | Government  | Local Government, Criminal Justice System
 | Real estate | Commercial & Residential
| Consulting  | Management, Technology, HR
 | Marketing  | Legacy Mail Marketing, Search Engine Optimization, and Social Media
 | Key Challenges | labor shortages, inflation/raising prices, supply chain/inventory management, workspace management, finding new ways to sell
 
From the diverse perspectives of these industries and companies, there were 5 key challenges that emerged from these interviews: 1) Labor shortages, 2) Inflation and rising prices, 3) Supply chain and inventory management, 4) Workspace management, and 5) Finding new ways to sell.

This article will focus on these key challenges and share stories on how different types of companies reacted to these challenges and are creating opportunities from them. 


Labor Shortages
The number one challenge posed by the executives I interviewed was labor shortages.

From blue collar to white collar, from entry-level to highly experienced roles, finding the right people to fill those roles has become a challenge for many companies.

Two questions become apparent: 1) Why did this happen? and 2) What did the most successful teams do to keep their teams?

When the pandemic first hit, many companies laid off their less-essential employees because of the uncertainty as to what would happen next. Some companies were able to get creative, and they found ways to pay people hourly and retain their benefits for their employees, but the most common response was to either furlough their employees or let them go. 

Other companies kept their entire team on-staff and full-time, despite the reduced demand. Those companies definitely took a financial hit, but the stability and continuity paid off when business turned back around and they were ready to go.

However, the teams that thrived during the past 18 months were the ones that completely leaned in to the necessary changes and rapidly pivoted at the onset of the pandemic. Some companies fundamentally changed their business model and were able to successfully deploy their teams and leverage their skillsets into a different vertical. Some of those pivoting efforts became total successes – i.e., creating entirely new business lines and driving strong revenues. Others saw ephemeral successes that temporarily worked but eventually fizzled out (e.g., distilleries changing from making spirits to  hand sanitizer during shortages). There are also other pivot-stories that didn’t work out but provided great lessons and helped exercise their innovative muscles for pivoting, changing, and thinking creatively. Compared to stagnant companies that were caught flat-footed, even the unsuccessful pivots had long-term benefits on the companies that sought to adapt to the new challenges. 

Trend Observed: If you are a leader and you are ever faced with an existential scenario where your core business has completely fallen off, the businesses that thrive in these conditions are the ones that accept the need to pivot immediately and start trying new things, while the stagnant or stubborn companies get stuck in the churn that accompanies momentous change.

Most teams did not pivot immediately, and nor could they afford to hold steady, so most teams ended up with furloughed or laid off employees.

Paired with strong unemployment benefits during this time period and the lapse in hiring new employees from April through November of 2020 (for many companies), that 8-month gap disrupted the typical job turnover and growth cycle and led many to delay going back to work.

For companies that hire recent graduates, finding hires has been a struggle as well because of how many students delayed or altered their college education plans due to COVID. With fewer students graduating and a strong need to hire out of college, being attractive to candidates has become crucial for getting the best candidates.

For companies seeking to hire highly experienced (high salary) roles, finding and identifying the right person has been difficult because of the lack of in-person interviewing and onboarding. Most companies have found ways to make virtual onboarding work (and some even thrive), but when it comes to hiring for a highly sought-after role, some companies have become more risk-averse towards making a hire with less experience because of the high expense of making a mistake. Plus, with it being so difficult to fill less experienced roles with an organization, the promotional track for some companies’ employees have been delayed because companies need continuity for these key functions during this chaotic period.

However, we are seeing the light at the end of the tunnel! There are companies that have filled all or most of their hiring needs during this time without substantially raising their wages offered. Two of my interviewees found a way to successfully attract great candidates to their firms. One company was a management consulting firm, the other, a large hospitality company, but both used similar tactics. Their secret: focus on the brand and making the brand fun, enjoyable, and attractive. They observed that their benefits weren’t terribly different from comparable firms with similar hiring needs. However, these firms leaned their marketing resources, internal communications, and overall brand statement towards having fun and doing good work, they were able to fulfill all or most of their hiring needs. One other interesting observation about both of these companies was that they both also provided opportunities for either temporary work or changing work. For example, the hospitality company hired their employees with the expectation that they would only work for the summer. For these employees, this was great because they had a very clear end-date for their employment with the company which caused them to feel like they weren’t making a massive commitment by starting work with the company. For the management consulting firm, they constantly switch their new employees on the type of working they are doing (e.g. a rotation). So, the employees knew that if they didn’t like the work they were doing, they were going to switch in a few weeks and if they did like it, they knew that they could always come back to that work.

Trend Observed: The (usually) unstated precept from leadership to employees that “You should be grateful to have a job” is gone. In fact, in many ways it has inverted to become “You should be grateful to have me.” People’s motivations have shifted away from simply working to get a paycheck. For many people, work is an outlet to socialize, collaborate with great teammates, use their brain in fulfilling ways, and get some time away from the house. If you are a leader and you are struggling to hire and are feeling pressure to raise your wages and benefits past what is feasible, you might find greater success in attracting candidates by developing your company culture to be more fun in the eyes of your current and prospective employees.


Inflation and Rising Prices
Since many companies are struggling to make the right hires, or in some cases just hire enough employees to do the work, companies are following the logical conclusion and raising wages.

Paying for wages is the largest expense for most companies. Therefore, when wages rise, margins rapidly diminish. So, the only major way for companies to get back to their previous margins is by raising the prices for their goods and services.

Make no mistake about it – this is inflation.

Inflation isn’t necessarily horrible, but it can be if you don’t know how to handle it or if you are in an industry that regulates how you handle it.

For example, there were many small business owners that I interviewed that were apprehensive to raise their prices to avoid offending their legacy customers with sticker shock. Many small business owners also have fewer resources for determining when or by how much to raise their prices.

With inflation reaching a peak compared to the previous 15 years, it might be difficult to determine when the right time is to raise prices and project how inflation will change in future years. 

If you are a business owner and you are trying to figure out how to keep your salaries competitive, retain margin, and not offend your customers with price increases, you are not alone. Some ways business owners have handled this situation is by assessing how often they will adjust prices. By increasing the frequency of price adjustments, you can decrease the effects of sticker-shock that may coincide with increasing prices. If you are apprehensive to changing your prices frequently, then you need to project inflation’s trends and bake in extra margin now to buy time for once the margin dwindles over time.

There are some industries that don’t have the luxury of easily adjusting their prices. For example, in healthcare, many insurance companies have already determined the price of certain procedures and medications. Hospitals and healthcare companies are then forced to work their business model around the predetermined prices. This model works well when there is little to no inflation, but when inflation weakens the value of a previously competitive salary, companies must choose between more difficult hiring, or reducing their margins by offering higher salaries.

One question that comes up frequently around this topic is: What happens when the unemployment benefits end and all of these people flood the market seeking a job?

Most of these open roles will likely be filled, but it is unlikely that the companies will be able to drop their salaries back to where they used to be. At the start of the pandemic, some companies were able to get away with “hero pay” in which employees were temporarily paid a higher salary. It was mutually understood by both parties that the salaries would eventually revert. However, most companies have already adjusted their wages, some by 20-30%, and they are not branding this wage as “hero pay” or any other form of temporary high pay based on need, meaning that these salaries are here to stay – but so is the inflation that comes with it.

Trend Observed: If you have the freedom to adjust your prices, it is probably best to rip that band-aid early and have a plan around how often you are willing to adjust your prices and clearly communicate that to your team. Your team needs to be in the loop on the plan or they may become frustrated at being stuck in the dark regarding the changing prices. If you don’t have the freedom to adjust your prices (e.g. in an industry that has regulation), you need to begin lobbying and having the conversation around having more flexibility around adjusting those prices. This will likely take a very long time to happen, but what alternative do you have? You either get to a point where your staff is completely overworked and underpaid (compared to other work opportunities), and either your people leave or you eat the losses because the business is losing money (to keep wages competitive) for the hope that one day the prices will adjust.

Supply Chain and Inventory Management

The pandemic has put to the test the just-in-time inventory management system. Just-in-time inventory management is the notion that companies hold inventory for the least number of days before the item is shipped to the customer. By limiting the amount of time inventory sits in a warehouse, waste from spoilage, breaking, and mismanagement is significantly diminished, and this allows companies in supply chain and logistics to work more efficiently. 

But what happens when you have one part that is missing? You have a car that consists of hundreds of different parts and is completely assembled, but it is missing 1 semiconductor chip. What happens? The answer is that you have thousands of cars sitting, unable to be shipped because they are missing 1 part out of hundreds.

Why is it so difficult to get one measly semiconductor chip (or any other product or material that is leveraged in just-in-time inventory)? Aren’t there competing manufacturing companies that can find the part they need?

The answer is complicated. With the world economy opening up and allowing for companies to procure materials from anywhere at the cheapest price, the supply chain is growing more complex. Combined with just-in-time inventory management, this means that manufacturing companies hold only for their immediate needs. When a global pandemic hits, different countries are impacted in diverse ways. Some countries can’t let raw materials get shipped out, or some countries can’t get raw materials in for their factories. Others can’t operate at maximum capacity because people are sick. This all makes the seemingly brief delays pile up, turning an interstate into a traffic jam. 

Another massive issue in all of this is the overall lack of organization of many of the ports in the US. Many ports in the US, before the pandemic, were operating in a way where some shipping containers would never get processed and left in potential space available for unloading new boats. That extra space was taken for granted and containers just kept getting stacked up over years. Well, when the pandemic came, not only were boats still arriving in US ports, but the people to operate those ports weren’t coming to work because of COVID. Essentially, this giant game of catch-up for unloading cargo becomes exacerbated because the decreased workforce around the ports means that parts come into the US more slowly (or not at all) and the entire supply chain becomes compromised.

One supply chain CEO I interviewed was able to project what was about to happen and benefit from his forward thinking. He observed what was going on in China in January 2020 and decided to stock up on the raw materials he needed for him to provide his products, and this gave him an advantage later.

Most inventory management systems observe low demand (e.g. March, April, and May of 2020) as a sign to order less in subsequent months. When demand drastically swung back, companies were caught on their back foot trying to catch up. The supply chain CEO I spoke with projected this would happen, went to his clients to inform them of what was going to happen, and was able to get his clients to pay early for materials for the rest of the year based on this projection.

Trend Observed: Most inventory management systems focus on microeconomic, short-term factors for making inventory decisions. And although this works 95% of the time, it is extremely important to project for macroeconomic factors that could have a long-term impact on inventory and supply chain management overall. 

Trend Observed: The other trend observed was the importance of diversifying sources for raw materials. Obviously quality control, price, and a drive for simplicity play a factor in business decisions, but if your business is solely reliant on one provider for your raw materials, you are leaving yourself liable to changes in their market conditions which inevitably impact your business. 

Workspace Management

Work from home, hybrid, or the traditional office set up. Which is best? 

The answer is that it depends on your company and your work situation.

Every leader I spoke with had to adjust their working situation some way or another. Some leaders went to their employees and took a vote of what they would like to do. Some leaders immediately started having their teams work remotely. And some leaders had to implement sanitation and safety measures to keep their teams working at the office. 

Now that people are starting to feel more comfortable opening up socially, many companies are starting to come back to the office, but not all in the same ways.

Some companies are directly coming back to the office and generally returning to the status quo. However, many other companies are finding creative ways to either get out of or diminish their leases. For example, one executive that I interviewed partitioned off half of his office and is now leasing out that space to drive some additional income and allow his staff to continue hybrid work – partly from home and partly from the office setting. Other companies are simply letting their lease lapse and partially converting that funding to support coworking spaces for sales conversations or board rooms for big meetings, but otherwise allowing everyone to work from home. 

If you own commercial real estate, it isn’t all doom and gloom. There is an opportunity in supply chain. As mentioned in the previous segment, this notion of just in time inventory is falling out of favor meaning that manufacturing companies and companies that work with raw materials are starting to buy larger warehouses to store more raw materials. Some large logistics companies are even looking at leasing or buying old malls and converting them into warehouses and supply chain centers.

Trend Observed: Companies are finding unique ways to optimally deploy their teams into work environments that are efficient and work for them, and there isn’t just one trend everyone is following for finding the best working situation for their team.

But back to the original question as to what is best: working from home, a hybrid model, or at the office. The jury is still out. However, I have found it strange how many CEOs are clinging onto anecdotes and feelings when deciding between working in the office versus remote or a hybrid.

There is a lot of data that has shown that working remotely has led to greater productivity from teams, particularly for output and qualitative data around satisfaction at work. Remote work hasn’t led to greater productivity for every team, but between my interviews with executives and the research articles I’ve read on this topic, most teams were more productive working remotely.

However, many CEOs and leaders that I have interviewed have taken their team back to the office. I believe that the data on best practices for determining work location will become clearer in the future, but I have only seen a limited amount of data showing the advantages of in-person over remote. When I have interviewed CEOs that have taken their teams back to the office, the traditional response I have heard is “this working situation works best for us” or “everyone seems much happier at the office compared to at home” or “we have been able to collaborate much better at the office”. Like I mentioned before, I believe the data could come, but none of the CEOs that I interviewed referenced any sort of comparative analysis on productivity differences between remote-work versus in person. 

For the most part, this ends up being just conjecture and feelings and not rooted in metrics. My biggest surprise is how many of these CEOs dove fully into working from the office without offering a hybrid model to ease this transition. 

Trend Observed: If you are transitioning back from working remotely to the office, it is really critical that you consider some metrics you can measure to assess whether one works better for you. If your team is currently working remotely and you are contemplating coming back to the office, you must have a system in place for measuring productivity, so you can understand what happens when you come back to the office.  

Finding new ways to sell

Finding a new way to sell was critical for many companies to stay alive during the pandemic. From restaurants transitioning from legacy ordering via a server to online orders, to companies expanding delivery to include curb-side drop-offs right into one’s car, companies have had to completely transition the way they operate and sell their goods and services.

Here are some of the most interesting stories about how companies have had to change the way they sell.

One of the executives I interviewed works for a large pharmaceutical company. One of the biggest challenges she faced was retaining her high-level account executives who sold their medicines into doctors’ offices.

Since many doctors embraced telehealth, they left their medical offices and started working from home. For small pharmaceutical companies who relied heavily on in-person meetings with doctors to sell their medicines when doctors have a free moment to chat, they now had to find alternative ways to get their voices heard. Therefore, they started poaching account executives from larger, established pharmaceutical companies to harvest their rolodex of relationships and for the opportunity to drive business from those account executives. 

This forced these larger pharmaceutical companies to focus more heavily on the doctor experience and having multiple points of relationship with their company, not just one individual account executive who might convince the doctor to take their business elsewhere.

Another executive I interviewed creates software and learning programs for governments working on educating and rehabilitating people after they have been arrested for a crime. Most of these classes were in-person and expensive for local governments to run. Since most local governments have limited budgets for this type of work, and they must keep offering these services, they were in a bind. This executive decided to offer his software and learning programming to governments for free with the caveat that those who were arrested would pay for the classes. He was able to help these governments get COVID-compliant, continue offering these services to their citizens and still save money.

Other executives I interviewed decided to take full accountability of the entire process of their service. For example, one executive whose company helps roll out the COVID vaccine and testing in low-income areas. This executive’s work went beyond providing the vaccine and the tests, but also renting the portable facilities to create a comfortable environment for their clients to get tested and vaccinated. Another executive in the consulting space provided free consulting to businesses and startups trying to find traction in the pandemic, because he realized that he could boost his brand and name recognition by being helpful to others that may want his services but couldn’t afford them (yet!).  

Trend Observed: Never waste a pandemic! When consumer behaviors are changing rapidly, there are opportunities to solve problems and build relationships with people that could become fruitful both immediately and over time. If you are a leader, it is critical to take time to step back and observe the trends that are happening so you can leverage your team’s skillset and product to help solve a challenge faced by the constant changes in consumer behavior. If you don’t, you may miss out on an opportunity, or worse, get left behind.

Thu 6 January 2022

Work Orientation is how you derive meaning from work

Everyone has their own way for deriving meaning from work. We call this your Work Orientation. Research has helped show that people generally fall into one of three major categories based on how they find meaning at work. Some people are: 
  • Career Oriented – or motivated by professional growth like getting promoted or learning new skills that support career advancement.  
  • Calling Oriented – or motivated by the fulfillment from doing the work and making a positive impact on the world with their work. 
  • Job Oriented – or motivated by gaining greater control over work/life balance and gaining material benefits to support their life outside of work.
Work Orientation is fluid, meaning it likely will change throughout your life and be impacted by both personal and professional events. Work Orientation is also on a spectrum, meaning that you aren’t necessarily purely career, calling, or job oriented, and many people have mixed orientations.
Next, I’m going to share tips on how work orientation affects your work, either as a manager or as an employee, and how you could leverage this information to create a better, more sustainable work environment.
Career Oriented
As a Career-Oriented Professional
If you are a career oriented professional, it means you are motivated by learning new skills and getting promoted. In a work setting, it can feel frustrating and uninspiring when you don’t have a clear path that you are working towards or if you feel like you have been passed up for promotions or opportunities. When this happens, you need to take the matter into your own hands and advocate for yourself.
Advocating for yourself to your manager about your professional aspirations can seem daunting because you don’t know how your manager is going to react. But, for you to get the most enjoyment from your work, it is critical that you clearly communicate your goals to your boss in a respectful way (so they aren’t surprised when you share your goals with them) yet in a meaningful way (so they can start working with you on a plan for where you would like to go professionally).
To get you started, here is one way that you could ask your manager for a meeting like this. Once you set the meeting, you can use these questions and suggestions to help you broach the topic with your manager:
  •  Hi {manager name}, I was wondering if we could have a conversation sometime over the next week or two so I can share with you some of my professional goals and collaborate with you on how our team goals can align?
    •  This may seem like a daunting question to ask your manager, but a good manager would much prefer you be upfront with them about your career goals. This helps you work towards your goals and helps you find ways to simultaneously align with the team goals. A good manager knows that for career-oriented people like you, these tough conversations are crucial to keeping you from feeling underappreciated, confused as to how you fit in with the team, and potentially wanting out of this role.
  •  What are some of our biggest team goals over the next year? How can I contribute in a positive way to help the team succeed?
  •  How do you see my position evolving over the next 6 months to a year?
  •  Who is somebody on our team (or another team you have worked on) that you feel did a great job of effectively rising through the ranks of the company by being a great team member? What did they do that helped them stand out?
  •  Some of my professional goals are {xyz}. I was wondering if you think it could be possible for me to work towards some of those goals over the next year? If so, which goals make the most sense for our team? If not, what do you think would be a realistic goal for me over the next year?
Managing a Career-Oriented Professional
Career-oriented professionals need to have a timeline that they can work towards. If you lead a career-oriented professional, ambiguity is your worst enemy.
“Great job!” and “I appreciate the hard work” only go so far with career-oriented professionals.
Eventually, they need to have some form of concrete outcome that they can work towards, or they will become disengaged and leave.
Therefore, it is critical that during discussions with this direct report, you should be considering their professional goals and help create a path for them to look forward to.
You may be thinking to yourself “I don’t have control over who gets promoted, how can I still provide a path?” The answer is that, regardless, you should create some form of roadmap for your people to look forward to that is within your control. For example, I have seen call centers provide different tiered titles to professionals based on their tenure and effectiveness like Customer Support Representative I, II, and III. Perhaps the pay is slightly higher, or unchanged, but the job title embodies the progress for that employee. What matters is that your career-oriented direct reports are very achievement-focused so having something to look forward to is vital to your effectiveness in leading them.
If you are still struggling with creating a roadmap for your career-oriented direct reports, the easiest way to start is brainstorming. Jot down all your ideas on how you might be able to create a roadmap for them and share those ideas with your boss. If your company is investing in you by providing you with AIM Insights for your team, more likely than not they are invested in helping you identify the best solutions for your direct reports.
Here are some suggested questions you can ask your career-oriented direct reports to better understand their goals and aspirations:
  • In terms of your career, what would your ideal professional situation be in 10 years? (10 years is a good length of time because it’s distant enough to remove potentially troubling topics like switching companies or taking over someone’s role).
  • What are some experiences you would like to have while working with us?
  • Who do you know whose career path you would like to emulate? Could you elaborate on their career path and what they did?
  • {Share your ideas as to tasks they can work on and when and convey how those tasks helps them achieve their goals while also helps achieve team goals} After sharing some of those ideas with you, do you think those tasks would align with some of the professional goals you are working towards?
  • I would like to schedule another conversation with you in a month. Over the next month, I would like us both to brainstorm additional tasks you can work on that will help you achieve your professional goals and help our team achieve our team goals. Does that sound okay with you? (then put the date and time on the calendar for the next meeting!)

Mon 17 January 2022
Leadership is an aspect of work that is about to have a major overhaul. It is a skill hardly covered in higher education, yet people are expected to step up when their name is called to fill in management positions. 

Many universities have downgraded Management from being a standalone major to a co-major or a minor. When I was a student, I didn’t think much of this at the time, except for the fact that this decision dissuaded fellow business students from pursuing the field of study because it meant doing just as much work as a normal major but having the label as “co” attached to it, making the degree seem less significant. 

From my understanding, their reasoning was that most college students aren’t hired for management roles right out of college, so other degree fields are more immediately relevant to employers making hiring decisions. The notion was that these young professionals will learn and develop management skills as they enter the workforce and be ready to step up.

The issue with this mode of thinking is that most companies promote based on individual contributions within their role, and they provide little guidance to middle-management on how to be an effective leader. On top of that, the skills that make somebody a great individual contributor are not the same as the ones that make somebody a great manager. The result is burnout, and not just for the managers. Both employees reporting to untrained managers and the managers themselves suffer from the stress. A new manager that’s in over their head can go wrong in a variety of ways. They might expect their new direct reports to all perform at the same high level that the manager (thinks) they did at the time. On the other hand, they might fall prey to ruinous empathy. They want to be the cool, approachable manager, but they lack the skills to maintain discipline and have direct, potentially uncomfortable conversations with team members. This stress feedback loop between managers and direct reports rapidly degrades engagement and company culture. 

A recent Gallup report found that burnout for people managers increased from 27% in 2020 to 35% in 2021. The effects of manager burnout are distributed across a whole company. Frequent turnover and changes in leadership completely erodes psychological safety in employees, which in turn contributes to more turnover. These feedback loops are insidious problems and only grow more difficult to fix as they gain steam. 

The point is that companies need to begin thinking about increasing their training and development resources for their mid-level managers if they want to be a viable business in the years to come. The cost of hiring, training, and then re-hiring digs too much into the narrow margins most companies have allocated for maintaining long-term profitability. And for companies that are breaking even, getting started now is imperative!

When reviewing whether the company found the right manager (hired or promoted), sometimes you find it didn’t work out. It is too easy to simply chalk it up to “poor fit” or that the person did a bad job. This lets the company off the hook for their hiring choice when there’s another side to this story. The manager that didn’t work out in that position may think that “the company didn’t give me the resources to be a good manager and put me in a position to fail”. 

The truth is probably somewhere in the middle. 

I believe that being a really good manager isn’t some inherent skill that people pick up naturally. It is a learned skill that can be developed and honed over time. And this skill can’t be learned in sprints; it’s learned through a marathon of consistent, focused practice on improvement. Consistency is the key. 

When people talk about their boss being a “bad manager” and vent about all the bad things that their boss is doing, I would care to argue that in almost every case, the manager is not intentionally being a bad manager. Nobody comes to the office thinking “how can I ruin your day?” and then just go ahead and do it. Pure intentions can’t hide the effects of poor execution. 

People have off-days. 

Whether they are burned out from work, stressed out from something personal, or just on edge and unsure why, people have off-days. When you are an individual contributor, having an off-day is easier to keep to yourself. It’s easier to mostly contain that negativity, or at least keep it from being an issue for your coworkers. 

But, when a manager has an off-day, there is a magnifying, exponential effect because they have an opportunity to negatively impact everyone that reports to them.

If you string enough of those off-days in a row together, you create a toxic culture. And, unsurprisingly, toxic cultures don’t make off-days less frequent. If you are a new manager, and things aren’t going how you planned, this can be deeply frustrating. You didn’t intend to create a toxic culture, and your work style and preparation didn’t change from being a great individual contributor, but your performance as a leader of people continues to dwindle. The most important thing you can do is to start working on improving it now.

So, here are a few things you can do to maintain your A-Game as a leader.

Read Leadership Books (least expensive)

To know what a good leader does on a regular basis, it is important to learn from those that have studied the best leaders. There are about a million of these books, but to get you started I’ll share a few that have influenced my thinking. I am a big fan of Simon Sinek’s Leaders Eat Last, Dale Carnegie’s How to Win Friends and Influence People, Jocko Willink’s Extreme Ownership, Brene Brown’s Dare To Lead, and Kim Scott’s Radical Candor. Eventually, you’ll have your own list of the books that most influenced you on your path to becoming a great manager. 

Join an Executive Mastermind Group (moderately expensive)

Executive Mastermind Groups can vary based on industry and title, but in general, they are a group of leaders coming together to learn from each other, share their challenges, and identify solutions to the challenges they are facing. They are a great outlet when you want to have a sounding board outside of your spouse, friends, or coworkers. My company, Ambition In Motion, actually runs executive mastermind groups, both for executives and middle managers – if you are interested in learning about them, feel free to reach out. The way I look at it is that we, as leaders, are all scientists testing hypotheses and trying to find the best ways to lead our teams. 90% of what we try probably won’t work, but these mistakes teach us how to get better at finding that last 10% that’s your key to success. If we can all bring our failed and successful leadership experiments together, we can exponentially improve our leadership and speed up our learning curve.

Review your team’s data (moderately expensive)

In my last article, How to Have An Effective 1:1 with a Direct Report, I wrote about how to have an effective 1:1 and what metrics can help you understand whether your message is getting through to your team. You need to be sure that your message is being received the way you intended. If you can understand how your team is receiving you as a leader through data, you are much more likely to make tangible improvements as a leader over time than if you aren’t measuring anything at all.

Get an executive coach (more expensive)

Getting an executive coach can give you a ton of personalized attention and focus to pinpoint the exact area you are challenged with. Executive coaches can question your way of thinking and acting and reframe your leadership style to serve your team in more impactful ways. 

You can also combine all of these suggestions together to give yourself the best opportunity to improve.

Overall, leadership is undergoing a major overhaul and as current or future leaders, we must take steps to prepare ourselves for what is to come so we can lead our team the best we can.

 

Mon 18 April 2022
What is a performance review?

Performance reviews are periodic processes in which you as an employer, or a manager, document and evaluate your direct reports’ work in a set of given time. These can feature either qualitative data, quantitative data, or a combination of both. An effective performance review recognizes both strong and weak areas of performance, provides solutions to some of these areas deemed to need improvement, and sets goals to achieve by the time of the next performance review. 

The term “Performance Review” primarily refers to the documentation or analysis involved in evaluating an employee’s performance. However, as mentioned before, the ideal review is also a process. Therefore, the term also includes any meetings or discussions in relation to this evaluation. 

Why is a performance review important?

Performance reviews are extremely useful for a company due to the potential impact that they can have. Through an effective review, a manager can successfully have an intentional conversation with an employee and help improve performance, and more importantly, keep a stream of feedback between the two tiers of hierarchy.  Compounded with regular discussions about employee progress, an individual can feel much more satisfied in knowing how their supervisor views their work, and how they can progress.

When should a performance report be written?

Many managers often struggle in recognizing when to write a performance review. To properly identify when to write such a device, it is important to realize the concept of Recency Bias. Recency bias is defined as a cognitive bias that favors recent events over historic ones. An example of this would be how a lawyer’s final closing argument in court is said to be one of the most important moments in law due to it being the last, and therefore favored, event that the jury hears prior to being dismissed to deliberate.

 To put this into the context of business, imagine that a worker has completed a very important project in January, with constant work through the rest of the year, and a below-average performance in December. Should a manager write this employee’s performance review in December, what would be the first thing to go through their mind? In most cases, it would be the latest event, which in this case would be the aforementioned poor performance in December. The report would probably focus on this, and therefore, would not be a good metric to evaluate an employee with.  Therefore, it is extremely important to remain cognizant of this bias and recall the other tasks, in this case, the project completion, and add them to the review. A performance review that is clear of recency bias is much more reliable, and also more accurate.

Once you have identified the concept of recency bias, and have taken steps to ensure avoidance of such, you can write this review at your convenience. Performance reviews are best written at the conclusion of a financial or business year but can also be written more frequently as well to create a constant stream of feedback – for leaders using AIM Insights, the data is optimized for monthly reviews. Regardless of when this report is written, it should not be the sole way that an employee is evaluated. The key thing to remember here is that an employee has no way to improve without receiving feedback or constructive criticism. If someone doesn’t know that there is a problem, how would they be able to fix it? The same applies to the employee review. Provide feedback, whether it be through a Slack message, or a text, or even a chat over coffee. This way, an employee would not get blindsided by a bad review. 

How should a performance review be conducted?

Ideally, a review is started from the very beginning of the period to be evaluated and defined by management. This boils down to recognizing what an employee has been assigned, and then what they are completing. Workforce performance management software such as AIM Insights can be used to help automate this process. The primary responsibility of the reviewer is to take notes throughout the entire period to ensure the best possible review. This helps with avoiding the aforementioned recency bias conundrum. As mentioned before, this review should be compounded with regular conversation or meetings, to allow for improvement. Once it is time for the actual written report, use benchmarks and performance indicators. In some businesses, it may be the number of sales, or the number of customers recruited. Regardless, quantitative data is objective, and can often assist in writing the rest of the report. Use thresholds and compare them to the employee’s progress to determine acceptability.  

After this review is written, a meeting should be set up to discuss this with an employee, with prior delivery of the review. While this discussion may be difficult, it is important to recognize that this is to help improve performance, as well as employee mood. Remember, keep it constructive, juxtaposing both praise and improvement recommendations. With these tips, you should be well on your way to writing the perfect performance review. Best of luck!

Tue 19 April 2022
Congratulations, you’re in charge of your team now! The dynamic at work is changing, but don’t worry, you got this! 
If you want your direct reports to respect you, it’s important that you first show them the respect that they deserve. 
Actively treating all of your workers fairly, demonstrating your value for them through your words and actions, listening to their concerns and addressing them as best you can will set you apart as a leader that they can trust and respect. 
Garrett Mintz, founder of Ambition in Motion, discusses the way that the best leaders are the ones who dole out credit and take accountability for things that don’t go the way that they’re supposed to. 
“It’s a beautiful thing when the leader doesn’t care who gets the credit,” said in a TikTok duet about leadership with Garrett Mintz and Josh Lewis, Management Consultant.
 
=> Want more videos like this? Join our Mailing List to be part of our Executive Mastermind Group. Click the link to sign up for our newsletter: https://buff.ly/3FZfhcq 
 
            At Ambition in Motion, we don’t control the content of one’s work but we can have an impact on how people interact with each other at work. 
            At your company, you are in charge of your direct reports! The respect that you receive from them must be earned, and it begins with your ability to be confident in your actions and malleable to your new work environment. 
 
How can I get my direct reports to respect me as a leader? 
-       Give out Credit 
-       Take Accountability
 
What does it mean to take accountability? 
            Being “accountable” is more than just taking responsibility, or being reliable. 
Several veins run through a truly accountable leader. 
Accountability is a skill that requires leaders to own up to a team’s actions, decisions, and mistakes. It’s also the ability to follow up on the commitments you have made within an organization and its people. 
As a leader of others, you are actively representing your organization, and promoting the quality of work that you aim to produce and to be produced by others. When things do not go according to plan, take the initiative to be the first to shine a light on the opportunity to grow, as a team.
 
What does it mean to give out credit?
            The best leaders give credit to others, they don’t take credit for themselves. 
            When you represent a team of people, one of your biggest goals is to encourage them to be the best that they can be. Just as your team is learning and growing, you are also learning how you can help them best grow and reach their highest potential by remaining malleable to their work processes. Every member of your term plays an important role in the execution of your overall goal; the more respect and power that you give to them, the more success you will find. 
            However, mistakes happen. A leader who assumes the blame, and passes the credit, send a message that mistakes are OK and that when they happen, it will be an opportunity to learn and grow. By inspiring those in your charge, your employees will emulate your best traits, which will include assuming the blame for themselves.
            The best leaders inspire others and give credit. 
 
Why is it important that I give credit and take accountability?
            Giving credit and taking accountability sets yourself apart from the team, as a guide toward your team’s overall success. The more emphasis that you put on guiding your team, rather than showcasing your leadership (by taking credit or blaming others for mistakes), the more respect you will gain from your direct reports. Check out these leadership tips: 
 
  1. Encourage your team 
            Earning your team’s respect starts with building a trusting and positive community within the team. 
Encouraging and promoting others to do their best and work together also boosts productivity because it makes employees feel less isolated and helps them to feel more engaged with their tasks.
By creating a positive and supportive work environment, your direct reports will not only trust and respect you, but they will also work harder to produce good results as they aim to live up to the high standards that you hold for them. 
 
2. Recognize and praise good work
Although it’s important to give credit to your team, public praise is great for both recognition and learning. When you publicly share specifically what was great and why it was great, not only does it have more meaning for the person being praised, but it helps the whole team learn something new.
Remember to provide details about what the person did, the impact, and the context so that the whole team learns.
When you recognize good work, you remind your team what you’re working towards, and what they’re doing right, which in turn, inspires them to keep doing better. This plethora of inspiration and praise allows for a more open-minded environment for idealization between you and your direct reports. 
Looking for a more efficient way to evaluate performance reviews within your company? Ambition in Motion offers the software, AIM Insights reports, ensuring visibility over all ongoing activities: task performance, manager performance, organizational citizenship, team performance, and goals for direct reports. Click here to learn more about how you can simplify your performance review process! 
 
3. Correct in private
Although praise is an extremely important part of your relationships with your direct reports, it is normal for things to go wrong sometimes! However, it’s important to correct people’s mistakes in private, and then later emphasize to the team what they should avoid, without calling anyone out personally. 
Private criticism is important in order to be kind and clear. Radical Candor is not the same thing as “front-stabbing”, and it’s much kinder to criticize someone in private. 
Public criticism can feel unnecessarily harsh. Private criticism will also be clearer because it’s much less likely to trigger a person’s defense mechanisms.
 
4. Acknowledge workplace adaptation
Yes, you have new direct reports! 
Yes, the workplace dynamic is different now. Own it! 
As a new manager, it’s important to remember that just as your team is learning to adjust to you, you are also learning to adjust to them and your new position.
Do not be afraid to emphasize this learning curve to your team. In order to create a culture of respect that encourages growth and high levels of success, it’s your job to make learning a part of your daily routine in the workplace. 
Learning helps people keep a broad perspective. 
An important part of your job is to know that your direct reports are counting on you to guide them. When mistakes are made, it is no one’s fault (including you), but as a manager, you make a promise to your team to lead them in the right direction as best you can, meaning you must learn to take accountability for team mistakes. However, this is a positive part of your job! Not only will you take accountability for mistakes, but you will do it with pride, and emphasize a learning curve in everything that you do, and everything that your team does; mistakes are OK! 
 
5. Be transparent about your motives  
            Transparent communication is the act of both good and bad information being shared upward, downward, and laterally in a way that allows all to see the why behind the words. 
A workplace with transparent communication is a more collaborative and trustworthy workplace, with information being openly shared between employees and across levels of the organization. 
Transparent communication also allows employees to be more innovative since they are more informed. Additionally, transparent communication encourages others to communicate openly and increases the sharing of ideas. 
When transparent communication is present between you and your direct reports, you allow the workplace to be collectively informed about the true happenings within the organization in order for them to align their actions accordingly, ultimately making your job easier and removing any confusion about the team’s overall goals.
 
 
            These leader tips will help you set the grounds for a positive, encouraging work environment. 
Real accountability requires leaders to take responsibility and pride in the art of encouraging and guiding their employees. Being an accountable leader is not as easy as it may sound, but it is necessary to bring genuine value to your team of employees and your organization as a whole. However, taking responsibility and giving out credit whenever possible will set you apart from other leaders, and enable your direct reports to respond positively to your leadership.
Mon 2 May 2022
Congratulations on your firm acquiring a new company! You’ve been working towards this achievement, you have plans for change ready to implement, but what’s going to happen with your newly acquired employees?
Recently, an executive in our mastermind group acquired another firm in Toronto. The former owners of the newly acquired company were older in age and ready for retirement. 
The newly acquired company was historically making sales with ridiculously great prices (sounds like a dream, doesn’t it?). In the due diligence process, our executive learned that the technology used at the newly acquired firm could reduce his manufacturing costs by 50%. So, one of the first points of business was raising prices to normal prices in order to raise their profit. In addition to this, they hold plans to implement their technology into their current company in order to minimize their overall operating costs. 
Of course, for the firm that acquired this company, this plan looked GREAT. But, like anything else, there’s a catch. The biggest problem that managers face in an acquisition is how to effectively integrate the new team members into the new work culture.
 
Why is it important to put time and effort into integrating your newly acquired team into the new company you wish to build? 
 
Mergers and acquisitions represent an enormous operational and cultural change for employees. Culture is too often neglected. Don’t let yourself fall into this trap!
One basic problem is management’s tendency to focus mostly on changes that would help to capture a deal’s value targets (business and technology), meanwhile largely ignoring those required to maintain and enhance the company’s health… AKA, the people involved. 
And why is it so important to ensure that the people involved in these changes are being taken care of?
Easy: If you give them the support that they need, they will give you the support that you need. 
After all of the work that you’ve done, who needs a new team of employees making things harder? If you work to integrate them into your plans, they will work to integrate you into theirs as well. Remember, you’re in charge, but you need them on your side, and it will be in your best interest to begin forming these relationships as soon as possible! 
 
How can a manager effectively communicate with their newly acquired employees during an acquisition? 
A company acquisition can be a difficult and stressful time for your employees. Learn from these tips how you can help calm their concerns and guide them through the process with success.
  1. Make a plan to shape your introduction. 
 
Following an acquisition, it’s vital that a welcome message of some kind is delivered to the acquired business from the parent company. The employees of the acquired business will appreciate this gesture, and it will allow you to set an expectation for the type of relationship you will have moving forward. Consider whether or not your company is well known to the acquired employees. 
If you need to provide background information about your business and its history, now’s the time to do that. You can also let them know when additional communications can be expected.
The goal here is to acknowledge that the acquisition happened and that you care about them!
 
2. Help your employees understand what it means for them, right now. 
 
Give the employees the information they are most interested in—how it impacts them. To do that, figure out what’s new, what’s changing and what’s staying the same in the immediate future, and determine the best way to communicate this information.
To complement the larger organizational meetings and email summaries, leaders should hold face-to-face meetings with their individual teams. Here is where leaders can go into deeper dives about what the change means for their specific teams. Employees who may not have felt comfortable asking questions in a larger meeting may feel more at ease doing so in a smaller team setting.
With all change, it’s important to keep the lines of communication open after the initial announcement. As progress is made on initiatives, consider putting together quick one- or two-minute videos in which you speak to the successes made thus far and key areas of focus in the short term. Email the videos to teams, and/or host them on the company’s intranet page. These tips will allow you to create a mutual relationship with your team members. 
Leader videos and follow-up emails can contain calls to action for employees to complete surveys. Surveys can be hugely helpful in keeping a pulse on employees’ attitudes toward the change and any challenges or concerns that have come up. Employees have a different perspective than leaders, so including their feedback to continue certain initiatives and course-correct others can lead to greater success. In future communications, leaders can speak to how they’ve addressed survey feedback, which can go a long way toward maintaining employee support and engagement. At Ambition In Motion, we have created a tool called AIM Insights to help with that process.
 
3. Share your vision for the future. 
 
What is your vision for the future? 
After learning how the acquisition will directly impact them right now, employees will want to know what the future holds. You may not know exactly what the business will look like post-acquisition as many businesses need to go through an assessment period to understand if and when future changes will be made. However, be as transparent as you can. Let your stakeholders know that future changes may come down the pike and that you will provide them with regular updates. 
Figuring out the key information to communicate during an acquisition is just one step to building your acquisition communications plan. 
I’m sure you have lots of ideas. But what are the most important pieces of information you should share with your team? 
In order to effectively communicate with your team, they’re probably going to be wondering what the timeline is, what’s going to happen to them and their work routine, due diligence, and 1:1 meetings will be extremely helpful in this situation. 
After ensuring that you’ve developed your timeline, plans for the team, and the due diligence that they must complete, a 1:1 meeting with each of your new team members will help acclimate them to you and the workplace. 
A one-on-one meeting is a dedicated space on the calendar and in your mental map for open-ended and anticipated conversations between a manager and an employee. Unlike status reports or tactical meetings, the 1:1 meeting is a place for coaching, mentorship, giving context, or even venting.
The 1:1 goes beyond an open door policy and dedicates time on a regular cadence for teammates and leaders to connect and communicate.
Wed 4 May 2022
Hybrid? Fully remote? Never left? Regardless of how your team operates now or in the future, the pandemic changed how companies will need to manage their people. This article is titled how to measure performance for remote teams, but these lessons apply across all teams if we want to effectively lead into the next 5-10 years.

There is this common notion: what is focal is causal. Or put simply, what people see, they perceive as important. This focus on management through visibility has been the traditional style until the pandemic. But as more teams continue to work remotely, we must find new leadership methods that can ensure productivity without relying on visibility without context.

Why?

The pandemic exposed the major flaws of traditional methods. Focusing on visibility discourages actual productivity and encourages performative productivity (e.g. people looking busy while being observed).

For example, I recently interviewed the CEO of a tech-focused logistics company. I wanted to learn how other leaders are responding to the tail-end of the pandemic. He shared his intentions to bring the entire team back into the office. He believes that his team is more productive from the office than from at home. I suspected that he had fallen into the trap of relying on that same old notion: What is focal is causal.  

So, I pressed him on some key statistics to see why he decided to end remote work. We discussed sales, fulfillment, and the other factors that indicate the health of his business, but he didn’t have the new data for comparison because they just got back into the office. We scheduled a follow-up interview two months later to see how the company changed and to compare metrics.  

When we met again with the data to compare, the results spoke for themselves: people were more productive working from home. But this CEO couldn’t shake his intuition; he still preferred to work from the office with everyone else on his team because he liked seeing everyone working.

He was always skeptical of “work from home” and had the same worries that many CEOs and managers have had to deal with: “What if people skip work early? Or they take a day they said they were working completely off? How can I manage people that I can’t see?” He was stuck in the traditional mindset that what is focal is causal. Intuition is a dual-edged sword. When it leads you astray, your key to getting back on track is taking your intuition out of it. 

The answer to this is to measure and take the guesswork out of it.    

When ‘what is focal, is causal’ pervades a workplace culture, people are incentivized to look busy when in front of their managers; the key word here is “look busy”. This is Performative Productivity. 

In the book Deep Work by Cal Newport, Cal talks about this concept of the mental residue that occurs when we switch tasks or are distracted from one task to the next. Different people prefer different times and techniques to get into a flow-like state to focus as deeply as we can.

Productivity occurs when we eliminate distractions

When we work in an office, anyone can interrupt our work, distract us, or force us to work in ways that are not conducive for our flavor of deep focus. We can put ourselves in a position where our real productivity is sacrificed to support performative productivity. 

Therefore, if we can 1.5x, 2x, or 3x increase our productivity when we control when we work and when we allow distractions, it seems only logical to allow our people to do that if we can.

The challenge lies in how we measure productivity and what actions we take for granted that we realize need to get done.

Sure, in sales, it is pretty easy to quantify productivity – number of calls made, meetings scheduled, meetings had, follow ups made, and deals closed. But for less quantifiable tasks, it is critical that we identify useful metrics for measuring progress. 

For example, an executive in my mastermind group runs a consumer-packaged goods company. He started putting QR codes on packages that link consumers to surveys. These surveys let customers share their feedback on product quality, packaging, and labeling. He also started implementing end-of-call surveys to gather feedback from his clients (or prospective clients) on his customer support team. 

As he started creating opportunities for gathering more feedback, he learned that some metrics were more important than others. He also learned that he can only improve what he is measuring. He focused his team on specific outcomes, but more importantly, he was upfront that some of these metrics may change over time as he learns more feedback. 

This iterative process helped him develop a strong system. Now he measures change and improvement pretty accurately and can share that insight with his team. His team knows when they are working in a positive direction or when things need improvement.  

Performance reviews shouldn't be a surprise

Another benefit was that performance reviews become super easy for him and his team. They have minimized surprises and his direct reports are now reporting to him where they know they can improve.

His team has now started implementing a hybrid approach where his team members have total autonomy of when they come into the office. If somebody decides to work half the day in the office and the other half from home, they can do that. Or they can rent an RV with the family and work on the road or pull all-nighters so then they can work on their start-up during the day. No matter how they decide to work, he doesn’t care because he knows what they are measured against and leaves the decision making to the employee.

Measuring works for collaborative teams just as much as individuals

And this works just as much for collaborative work as it does for individual work. When teams are working collaboratively, they are measured against the team goal. Individuals break their segments down and are held accountable to their individual tasks. Their success is tied to the team’s overall ability to achieve their goals.

When the team doesn’t achieve a goal, they work together in an experimental way to identify what they can change to achieve the outcome they desire for the future. Sometimes part of that solution is working together in the same space, sometimes they identify other methods. Either way, a manager with a strong system for accurately monitoring productivity can trust their employees to take the initiative and find productivity instead of micromanaging. 

The notion that “focal is causal” forces bad incentives. When goals are clear, employees know what needs done. Everyone can be measured based on what they know they need to accomplish, and you can continue to make incremental improvements to the goals and metrics. Together, this new method builds resilient productivity and helps you manage your team better whether your team is remote, hybrid, or in-person. 

Wed 13 July 2022
Do you have big dreams of advancing to a management role within your company, becoming a CEO at a top firm, or maybe even owning your own business one day? 
Having the proper leadership and management training will help you turn those dreams into reality.
Solid leadership is important in all organizations and companies, especially in today’s fast-paced business world. 
Without solid leadership, companies fail to build trust with their customers and employees, which could result in uncertainty and inefficiency, and subsequently, lead to some unfortunate consequences.
 
As a manager, what kind of relationship would you like to have with your employees … Leader? Friend? Teacher? Mentor?
… the person who motivates them, guides them, encourages them, and makes them want to win?
Forward-thinking managers have discovered the same skills coaches use to create winners in athletics work in a business setting as well. 
The AIM Insights People Leader Certification is designed to teach you powerful employee coaching methods to open up a multitude of opportunities and solutions for any situation your career takes you to and monitor the impact of your leadership.
 
What is the AIM Insights People Leader Certification?
            There’s no better way to ensure that your managers are the utmost prepared to lead at your workplace than the AIM Insights People Leader Certification. 
Begin by scheduling an interview to see if you qualify - you must be currently leading a team in a management role in order to qualify for the certification! 
            Proceed to set up AIM Insights for your team, and review your monthly data with an executive coach who guides you on how to improve your overall performance management scores. 
            Become AIM Insights People Leader Certified after 12 months, and reap the benefits that come with being an incredible manager.
            Taking the time to become AIM Insights People Leader Certified will evaluate how your leadership is impacting the quantitative output of your team paired with the qualitative sentiment of working for you as a leader, and overall it will show prospective employers why you are a great leader of people
            After all, managers and leaders provide direction to staff and ensure they are performing at or above expectations. They need to have the ability to assess problems, manage situations, and provide sensible solutions.
Evaluating the effectiveness of leadership within this program helps leaders identify strategies and techniques that can be utilized to encourage the durable effectiveness, performance, and productivity of the organization and its members. Management training that comes with the AIM Insights People Leader Certification program provides feedback that managers can turn into immediate actions.
The AIM Insights People Leader Certification is the only management certification that both teaches and evaluates a leader's ability to impact their team over time. 
 
Learn at Your Own Pace with AIM Insights
The flexibility of an online leadership certificate is a huge career benefit. It enables you to spend time on your professional development when it suits your busy schedule. 
You can learn at your own pace and access on-demand materials anywhere, anytime. Developing good online learning habits will help you manage your time and stay focused.
Many managers fear that they won’t have time to complete a Leader Certification during their work-life routine. 
Self-paced learning is perfect for anyone with a busy work schedule or hectic family life. It allows you to fit your learning in pockets of the day that suit you. Learning at your own pace can mean a lot more than just being able to study at night or after work.
However, the AIM Insights People Leader Certification acts as an active learning program that goes along with your day-to-day management tasks and provides you with a leader certification that will boost your career benefits. 
In a lot of ways, the program saves you time because you can move around to different modules of the learning program as they fit into your schedule at work; instead of having to prepare for 1:1’s with your direct reports, you can use the AIM Insights People Leader Certification program to help you prepare. 
And most importantly, you can change the due date of your own surveys so that you can go as fast or slow as you want to through the AIM Insights People Leader program. On top of this, demonstration videos can be fast-forwarded or slowed down! 
 
Why is the AIM Insights People Leader Certification worth your time?
Make your team members want to give 110% for themselves, and for their team.
You'll instill the kind of energy and enthusiasm that makes productivity soar. 
How? 
Supplement your own managerial abilities with compelling employee coaching and counseling skills, and watch the incredible results.
This team-building seminar will teach you step-by-step, how to produce a manager's "game plan" to ensure you'll reach your goals and objectives. Plus, find out how to maximize every employee's best abilities and uncover strengths and talents you never knew existed!
Transform your work group into a cohesive, coordinated team!
Imagine how much your team could accomplish if it functioned as one well-organized unit. This team-building training shows you how to pull everyone together with a shared drive and purpose.
Invest just one day of your time, and the benefits of employee coaching will change your life as a manager. 
You'll witness an exciting synergy among your employees, mutual support within your group, a sense of interdependence and exchange, and, most of all, incredible productivity from your team as a unit.
To recap, these are the top benefits that the AIM Insights People Leader Certification provides, accommodating your busy schedule: 
·         Understand, on your own time, how your performance as a leader compares to other leaders
·         Utilize the AIM Insights program performance management assessments to gain insight into why certain team members are performing better than others
·         Conduct performance management during your regularly scheduled time at your workplace and use the certification program as a guide 
·         Prepare for 1:1’s with your direct reports using surveys and guides provided by the AIM Insights People Leader certification program 
·         Receive executive coaching guidance on your time, at your own pace
·         Leverage this data (and certification) as a basis for negotiating a bonus, raise, or promotion 
·         Showcase your certification to prospective employers and on LinkedIn
·         Distinguish yourself as an incredible people leader from others vying for similar opportunities as you
Sun 31 July 2022
The great resignation has impacted companies in many ways, and this has helped employees gain more leverage. Companies gave out inflated titles and higher salaries to lure workers, and organizations became less concerned about hiring people with frequent job changes in recent years. 

More recently, however, rising inflation is causing fear of an imminent recession, and that volatility ends up diminishing the incentives for job-hopping. This may signal the beginning of a new post-great resignation era, but its consequences will continue to ripple out in the coming years. The companies that can successfully maneuver through this transition will be far better off than the companies that don’t.

The great resignation provided many companies with an opportunity for growth in the years to come, but this opportunity requires these companies to grapple with the effects of high managerial turnover. Many 1st or 2nd-year employees have had three or four different managers since starting work, and frequent manager turnover is a major drag on building an engaging and productive company culture. 

Some of these new managers are newly promoted novice managers from within the organization that must learn on the job. Others are highly experienced outside hires that must learn the company culture with a new team. And some new managers were outside-hires without any experience managing and had to learn how to manage a team while learning the company culture as well. These all can cause friction at the company, but even a perfect hire requires more than a few months to establish a resilient team culture that can handle turnover. 

Because of the transient nature of the great resignation, employees have become used to expecting to be working under a new manager every six months. This lack of consistent leadership has eroded the trust and sense of identity professionals have with their company and companies need to start addressing this now because this erosion will have lingering ramifications for years to come. 

Why?

Because professionals that identify with their organization are what make an organization profitable. I am a sports fan, so I will create a football analogy. Most general managers in the National Football League (NFL) prefer to build the core structure of their team through the NFL draft. Rookies have relatively cost-effective contracts and are locked into those contracts for 4-5 years. Once the rookie contract ends, NFL teams determine if players are worth the massive salaries that come with paying a veteran player. Considering that the NFL has a salary cap, there is a finite amount of money that can be spent on each player, so teams that win are the ones that can get the most ROI from their players and their contracts. 

Employees that identify with their company are like football players on their rookie contracts. They are creating a surplus for the team because they are providing more value than they are receiving. I am not suggesting that companies underpay their employees. But I am saying that employees that identify with the company in which they are working will go the extra mile to make sure their work is done right.

When those employees that identify with the company become leaders, this directly benefits the company. This increases their long-term value, and this effect is multiplied as their impact propagates across multiple direct reports. 

Granted, not all employees that identify with the company are great leaders – there is typically training that is necessary for these new managers to become effective leaders. 

But my argument is that leaders that don’t identify with their company will never go the extra mile to make sure that things are done right. They will follow core leadership tenets (if they are trained), clock in, and clock out. Going the extra mile just isn’t worth it for them because whether the company succeeds or fails isn’t a major factor to them. Under normal circumstances, this doesn’t usually matter. But sometimes a make-or-break moment arises, and team success, project success, or even company success will be determined by how one leader responds to a new situation.

How can you tell if your employees have formulated an identity within your company?

One early indicator is in the words people use to refer to the company, especially around people outside the company. If they refer to the company as “they” or “them” or “it” instead of “us” or “we”, that is typically an indicator that they don’t strongly identify with the company.

Another indicator comes from responding to bad news. If bad news comes out about the company or if the company is going through a particularly stressful time, how leadership responds will be a critical factor for employees. Are your leaders going to defend the company and work through it? Or are they going to deny responsibility and make excuses?

Employees that identify with their company will go far to defend their company and ensure its success. And when things are stressful, they will stay late, take on extra tasks, and do what is necessary to make the team succeed.

Why?

Because they identify the company’s success with their success. When the company succeeds, these employees feel a sense of pride in the company. When the company makes a mistake, they feel it and want to be better.

Therefore, companies that can build that sense of identity faster than others are the ones that will succeed.

Before spending any money on leadership training and developing managers into effective coaches, mentors, and leaders, companies first need to focus on making sure that all their managers identify with the company and know how to inspire that same mindset in their direct reports.

The best way to increase the number of employees that identify with the company is by increasing engagement.

Engagement is the combination of:

·        The amount of energy employees receive from doing the work
·        The connection employees feel to the mission of the company
·        The camaraderie employees have with fellow employees
·        How much the work complements their strengths

Your plan for increasing the amount of employees that identify with the business should start with increasing all four categories of engagement. 

Therefore, if you are a business owner or leader, the questions you should be asking yourself are:

·         What are we doing to ensure that employees are getting into flow when they do their work? Are we scheduling meetings at inconvenient times for them? Are we creating bottlenecks for them from doing the work that they get energy from doing? What are we doing to help our employees manage their time? How can we help them spend more time on tasks that give them energy and optimize the time for the work that detracts from it?
·         What are we doing to connect the mission of the company to their own personal mission and goals in life? Are we tactlessly shoving the corporate mission down their throats? Or is our mission an uninspired afterthought that’s rarely shared? Are we adequately meeting the mission on our end or is there a blind spot between leadership and the rest of the company?
·         Are we creating an environment in which employees can have a good time together on non-work tasks? – Most companies are pretty good at this but this is only ¼ of the equation for boosting engagement.
·         What are we doing to identify our employees’ strengths and how are we putting them in a position to succeed? Are we only promoting strong individual contributors to management roles, even though the skills set to be successful as a manager is different than the individual role they were performing?

Companies that can set a plan to boost engagement faster than other companies will become an ideal destination for prospective employees that want to work for a company in which their employees will work hard for them because they identify with the company. 

Thu 8 September 2022
Handling personnel conflict is an essential part of a manager’s position. Regardless of how strong the company culture is, human challenges are inevitable. Since many team members have different work styles and personalities, there’s always the possibility they will clash. However, proper management of these problems can not only rectify conflict but also set up the workplace to be better equipped for future mitigation.

What is Workplace Conflict?

Workplace Conflict is often defined by CPP Global, or the creators of the Myers-Briggs Test, as “any workplace disagreement that disrupts the flow of work.” CPP also noted that “85% of both individual contributors and leaders agreed they experienced some amount of inevitable conflict at work.” Conflict can manifest itself within the office in quite a few different ways, including some of the following:

·        Disagreements or Arguments
·        Verbal Abuse
·        Personality Clashes
·        Bullying
·        Difficult Relationships
·        Discriminatory Behavior
·        Physical Abuse or Harassment

Conflict is damaging in the workplace and can be a cause of a significant drop in productivity. According to Pollack Peacebuilding, each year an average of 485,000 individuals resign from their job as a result of conflicts with other coworkers. Replacing a direct report can be extremely expensive, since the hiring process often includes creating and distributing job postings, holding interviews, and going through training and onboarding processes. The easiest way to prevent this is to recognize the sources of conflict in the workplace as a manager.

What Causes Workplace Conflict?

            According to Gallup, one of the most frequent causes of all workplace conflict is inadequate communication. These communication breakdowns often pertain to the following causes:

·        Procedural Disagreements- These are typically when individuals cannot get on the same page regarding what work is required for completing a project. This can also include delegation of tasks.
·        Timeline/Deadline Disagreements- These occur when individuals have discrepancies on when a project or its pertaining components are to be completed.
·        Unrealistic Workloads- This will occur when certain direct reports have too much on their plate and either release their frustration on other coworkers, or gradually pull away to the point of what is known as “ghosting”, or disappear from the project either partially or completely.
·        Criticism- Many executive leaders often recommend following a constructive criticism structure to prevent unintentional verbal barrages onto recipients. However, some direct reports may not be able to take criticism well, and may consequently shut down, become overly defensive, and as a result, get into conflicts with other team members. 

How do Managers Prevent Conflict?

Managers can have many tools at their disposal to help mitigate or prevent conflict entirely. Many experts regard conflict with the same opinion as a fire- stopping it at the source will help prevent it from spreading. Looking for signs of conflict can be an important step for a manager in this venture.

Signs of Conflict are indicators that something may be amiss in the workplace. Many of these are often discovered in a 1:1 meeting, which should emphasize the importance of these meetings. Managers should not be afraid to ask about how a direct report is feeling about their coworkers and teammates during these meetings. 

Some signs of conflict within a team include the following:

·        Work is consistently late, or not of high quality
·        Requests to change groups, assignments, or transfers
·        Communication within teams is strictly for business, as opposed to being a mix of casual and professional
·        Issues directly brought up in manager/direct report 1:1 meetings
·        Tardiness
·        Frequent requests for Time off

Managers can also use Ambition in Motion’s AIM Insights to assist in tracking productivity and employee sentiment. AIM Insights allows managers to view how effectively and efficiently their direct reports completed the work that was assigned to them. It also has surveys explicitly for direct reports in regard to their feelings about their tasks. This metadata can help track a problem on its way to becoming a conflict. 

For example, let's say that Jake is a manager supervising Alicia, Bruno, and Hayley. Jake has been using AIM Insights for two months and is noticing that Alicia’s work has- by her own definition- not been up to par. He can also see that Alicia has been increasingly tardy with her work, often delivering her tasks well after deadlines, causing Bruno and Hayley to have to work overtime to ensure complete projects by company deadlines. Jake also can see how Bruno and Hayley feel about their work, and upon noticing that they are frequently having to do extra tasks without any overtime, can see the problem brewing. 

After using this data, Jake has the ability to approach Alicia and have a 1:1 with her and heading off any potential conflict between the teammates. 

Managers should also always be providing conflict recognition training to their direct reports. Creating a culture in the workplace that minimizes conflict, but can also recognize it will be invaluable to the company. 

This isn’t to say that all conflict is bad conflict. There is such a thing as healthy conflict. But for this article, we are focusing on eradicating negative conflict. 

Perhaps in this situation, Alicia could be going through something personal that is impacting her work output. As opposed to ignoring it and letting the frustration brew, or disciplining her without cause, it is critical that the manager better understand where she is coming from before determining the next step.

How to Manage Conflict that is already present

While heading off conflict before it erupts is ideal, it is unreasonable and naïve to believe that a manager will be able to always stop all conflict from even occurring. Therefore, professionalism will be of the utmost importance as they work with their direct reports. Here are some tips for managing conflict.

1.      Be objective- There is often no “good guy” vs “bad guy” situation set up. Conflict often goes both ways. 
2.      Acknowledge the conflict, and don’t be afraid to ask questions about it- Addressing an elephant in the room can often mitigate tensions, and then help to solve it.
3.      Facilitate a healthy discussion with the conflicting parties- Poor communication tends to cause many problems within a workplace. Sometimes addressing grievances can solve problems. 
4.      Use data- Stick to pure facts, and avoid bringing up sentiment. Telling a direct report that their coworker hates them will never help. However, explaining to them that they had a deadline that wasn’t met at the expense of their coworker’s time will have a much better impact. 
5.      Think about solving the problem, not the person- Having differing opinions helps the workplace so much more since workers can approach problems from different angles, often allowing managers to pick the most efficient solution for a problem. Fixing a problem between people is much more likely to be sustainable than changing the individual worker styles. 
6.      Create a plan for the future- It isn’t unlikely that the reason for this conflict could happen again in the future. Try to anticipate how it might manifest itself and create an action plan to avoid repeating history. 

Oftentimes, managers are quick to terminate before seeking to problem-solve with a direct report that is struggling or clashing with another team member(s). In most cases, this person isn’t intentionally trying to sabotage the team or create frustration for others. More often than not, they have pure intentions that aren’t being received in the way they were intended. The best managers seek to understand before diagnosing and rectifying a situation. Oftentimes, those solutions can be created by creating a lens as to how others are experiencing their actions and proposing new ways of doing things.

Conflict can be intimidating for any manager- especially newer ones. With the right skills, a manager need not worry about conflict and instead focus on being the most efficient they can be with their direct reports. 

Fri 16 September 2022
When CEOs describe their company as being “like family,” they mean well with the idea. They’re searching for a model that represents the kind of relationships they want to have with their employees, a lifetime relationship with a sense of belonging. But using the term family makes it easy for misunderstandings to arise.
In a real family, parents can’t fire their children. Try to imagine disowning your child for poor performance: “We’re sorry daughter, but your mom and I have decided you’re just not a good fit. Your table-setting effort has been deteriorating for the past 6 months, and your obsession with ponies just isn’t adding any value. We’re going to have to let you go. But don’t take it the wrong way; it’s just family.”
Unthinkable, right? But that’s essentially what happens when a CEO describes the company as a family, then institutes strict policies and/or layoffs. Regardless of the situation, a “family-like” work culture will leave employees feeling hurt and betrayed. 
 
Why your company shouldn’t be a family
●       Families are dysfunctional. How many truly high-functioning families are you aware of? There are always a few weird uncles dragging the average down. Family situations are much different than professional ones. 
●       Families are impossible to get out of. There is a lot of safety in families because they’re something you’re born into and can never be born out of. However, this is the wrong kind of safety to cultivate. “Unconditional love” means you will put up with quite a bit of nonsense, bad work, and even poor effort. Yes, the goal is for your employees to feel safe in that they always know where they stand and they always know they can tell you the truth. However, you don’t want them feeling safe enough to be content with subpar performance.
●       Families instill too much loyalty. Some amount of loyalty is commendable, but families can often take this to the extreme. You don’t want employees so loyal to you that they’re unwilling to push back if you start making questionable decisions. You also don’t want employees so loyal to you that they have no drive to improve, thereby stagnating in their roles. As a leader, you want people that are willing to contribute, not just follow you blindly. 
 
Why your company should be a team
●       Teams are built around a common goal. First off, teams are built, not born. Presumably, you have a strong company mission in place, something you’re all working towards. Teams have goals – namely, to win. Families are typically more lenient.
●       You need people that can jump in and do just about anything, even if they can’t do it all well. As you grow, you need more specialists. You are constantly hiring people who are better than you at particular skills. There will be times when you grow to a size where some of your more tenured employees are no longer needed to take the company to the next level. This is a hard truth, but it’s also a natural part of building a team. Unless you’re a horrible person, it can be incredibly difficult to recognize and respond to employees that helped to build you into what you are today, but don’t have a clear future at the company.
●       Players choose you just as much as you choose them. You can join a team. You can’t join a family. A good team starts at the top, with ownership. That’s you. Hire good coaches, treat them well, and always work to improve, and the rest will trickle down.
 
 
Mission Drives and Improves Engagement
Employees who fall in love with their work experience have higher productivity levels and engagement, and they express loyalty to the company as they remain longer, costing the organization less over time. 
According to Marie-Claire Ross, Trust Leadership Speaker, mission-driven workers are 54 percent more likely to stay for five years at a company and 30 percent more likely to grow into high performers than those who arrive at work with only their paycheck as the motivator.
High-performance organizations are linked to being mission-driven companies. Mission statements must reflect a commitment to higher social good for the community they serve, both local and global. Authenticity and transparency build trust.
According to Deloitte, organizations high in trust are 2.5 times more likely to function as high-performance organizations with revenue growth than lower-performance organizations. Eighty-one percent of those working for companies with a strong mission stated their stakeholders hold trust in their leadership team, whereas that number was 54 percent for organizations without a strong mission.
Companies that cultivate a strong work culture driven by deep engagement and meaningful work find success, beat the competition, and retain and attract high-performing talent.
 
Are You a Leader Who Drives a Mission?
Many employees go to work to do their job and earn their take-home pay. How do employees feel beyond this point? What is the work experience like? Do they feel their job adds value to life? All of these factors are highly important to determining success.
Mission-driven leaders ingrain the “why” and “how” of an organization’s existence beyond the mere “what” of providing a product. They assist with aligning the team and individual employee to-dos with the mission, and the mission may have several interpretations among employees. 
Connection to the mission is commonly linked to why any given employee wanted to work for the company in the first place. Nurture those reasons and unite them with the company mission.
Thu 22 September 2022
As interest rates rise and consumer spending habits change, rumors of a recession have started to emerge as a strong possibility for the coming months.

Regardless of whether a recession happens, the mere rumors of a recession can have a massive impact on our employees and their feelings about work, and managers should be considering how to adapt their leadership style to handle any economic worries by their direct reports.

On a high level, below are a list of things that typically happen when there are concerns of a recession:

·        Companies go on hiring freezes or begin laying people off – Companies tend to hire based on what they believe they will need so when a recession strikes and their projections are incorrect, they are forced to change course and lay people off as they adjust their projections.
·        Employee confidence diminishes – Strong economies with low unemployment help employees feel confident asking for higher wages and greater perks.
·        Teams are consolidated – Companies create departments and teams based on projected growth, but when economies start to slow, teams tend to be merged, people are laid off and those remaining must pick up the additional workload. 

Some companies and industries and going to be more impacted than others. If you lead a team and feel that your direct reports show some concern about the economy, this article covers how to be a better leader in times of uncertainty.

As a professional, I am a firm believer that you are an entrepreneur of your own life. I am not writing that everyone should be an entrepreneur, but as a person, you have full agency to make the decisions that you believe are best for you. When it comes to work, especially if you lead a team, it is critical that you do your own research to identify if the company you work for will thrive for the foreseeable future.

For example, one of the executives in our mastermind group works for a company that does COVID tests. This business model boomed over the past few years, but as fewer people get COVID tests, our leader has recognized that something needs to change for his team to continue working for their company. 

As opposed to doing the same thing over and over again as business dwindles, he is being completely candid with his team. He has been identifying business opportunities that he and his company can pursue based on the infrastructure they have created over the past few years. Essentially, he is becoming an intrapreneur – or a person who is pursuing entrepreneurial opportunities within a company.

This openness, honesty, and candor has caused his team to feel excited about the work they are doing. They still complete the tasks that keep the lights on, but they are taking the additional time they have from diminished business and putting that towards identifying new opportunities they can leverage and deploy. 

Many of the ideas proposed won’t work out, but it is much better than doing nothing and hoping it works out. His team has greater clarity and understanding regarding the business’s health and prospects, and most employees are staying and trying to help find a new path for this business.

This team is still searching for the next business model that will reinvigorate their business, but this isn’t solely a task for the leadership team anymore. Now, the entire company can be a part of the solution.

Therefore, to recap, when your team feels uncertainty because of a potential recession:

1.      Lean into the concerns and share openly and candidly why the company’s current way of operating won’t be affected by a recession (e.g. if you work in healthcare or grocery, you can share multiple data points that show that those industries tend to be minimally affected by a recession) or what you are doing to pivot and stay agile even if a recession does come.
2.      Incorporate your team in the innovation process when it comes to identifying ways to cut costs and increase revenue (laying people off has a very negative impact on employee morale and confidence).
3.      Understand the risks and benefits because if your team is unsuccessful at effectively pivoting, your employees will understand why they are being laid off. The benefit of incorporating your team in the innovation process is that they will feel that they had a chance (an opportunity!) to help be a part of the solution that turned the company around as opposed to being left in the dark and then one day getting laid off.

The key when identifying the opportunities to innovate and pivot is to explicitly lay out the risk tolerance you have for ideas. You may not have a million dollars to test out every idea, but you might have $1,000 and that could be enough to garner some early data points of success or failure. Risk tolerance also applies to legal risk. Our executive in our mastermind group is in the healthcare space which has rules and regulations companies must follow. It is critical that your team understands those rules and regulations before trying different ideas.

·        Set up both team and 1:1 meetings to meet with your direct reports to ask them if they have concerns and if so, what concerns do they have. Don’t avoid the conversation because a solution is unknown.  
·        Once you have gathered all of the concerns shared, craft a response for each concern. A response could be why the current way the company operates won’t be affected by the concern proposed, a potential solution that is being implemented that should alleviate the concern, or incorporate them in the solution process to help alleviate the concern as a group.
·        Clearly lay out a plan for your team for what the next 3, 6, 9, and 12 months will look if a recession has little to no effect on the company, a moderate effect on the company, and a major effect on the company. The worst thing you can give your team is uncertainty so crafting this projection allows them to fully understand and prepare for the worst possible outcome (which is never as scary as the unknown negative possibilities they could come up with in their minds).

Regardless of whether or not you are right, people will follow those that are certain. Certainty can come in the form of processes, inclusion in the solution, metrics that show why things will be fine, or projections for the best, moderate, and worst-case scenarios. 

As a leader of people during times of uncertainty, you must give people certainty.
Thu 13 October 2022
It is not easy for most of us to ask for help or money. Often, the leading blocker holding leaders back is some sort of fear. Unknown fears can keep us from even taking a step into the uncomfortable to objectively seek to understand the problem our team is facing, which means our teams will continue to operate at sub-optimal levels.

Face your Fears First

It is good to first take a step back and become self-aware of what might be holding us back from understanding some concerning trends on the team. It’s hard to think clearly about a problem if blinded by subconscious fear. Get curious about what is coming up for you by asking yourself some of the following questions:

  • Are you trying to be perfect?
  • Is there someone you are trying to please? 
  • What is a time in the past that you had a similar situation and you successfully navigated through it? What did you do then that might help you now? 
  • Imagine the worst-case scenario, and what ideas could help you avoid that from happening? 
  • Or, visualize a happy outcome, and talk through with someone what steps led you there. 

In doing this, you are becoming comfortable with the uncomfortable. You can start to outline some next steps to understand how to face your fears and ask the right questions that lead to discovery, solution identification and action.

Problem and Solution Identified, Now What?

Leaders often get stuck here. In our previous blog, we discussed how to build a business case. During this process, it is important to identify who has the authority to approve the budget for the business case, and who the project will impact. When mapping this out, you will often find leaders who are both impacted and need to approve. Once you have identified who these are, reach out to them and include them into the process of building your business case. Before your discussion meetings, be sure to plan in advance, so you can tailor your conversation to the audience.

Get to Know your Audience

For each key individual you plan to speak with, create an outline of who they are in preparation of your meeting.  You can do this by answering the following questions: 

  • Is this individual an early adopter and open to change, or typically avoids change?
  • What is the key business objective this person is currently focused on? 
  • What motivates this person? What do they value? What do they care about?
  • How does your proposed solution positively help this individual more effectively, or efficiently obtain their key business objective?
  • If we don’t focus on this solution, what will block us from successfully meeting business critical quarterly targets?
  • How does this person best communicate and take in information? Do they need to see data in advance, and have time to reflect before the conversation? Or, do they like to brainstorm and want to feel like a key collaborator?
  • What is the authority approval this person has in the final purchase decision?
  • What questions or objections do you anticipate they will have about your proposed solution? How do you plan to respond to these?

In answering these questions in advance, you now may see common themes that build into your open questions and speaking points for the agenda of the meeting. You may see some commonalities amongst the key individuals and decide a group meeting might be better. However, if someone is typically negative to change and is the main budget approver. You may want to have a pre-meeting with them, in which you just ask open questions to obtain better answers to the above questions. You may want to ask questions that guide them to self awareness around the problem, and get their insight and feedback into the solutioning in order to obtain buy in. 

Understand the Budget Appetite

As you step through these conversations, you want to be respectful, and transparent. You don’t want individuals to feel like you are going around them. The goal is to create a shared common objective and collaboratively build a business case that already has your approvers buy in. 

As you move to build the business case, you should naturally get a sense for the budget appetite of the individuals. In your conversations with them, you should have a sense for the following: 

  • Is there a budget range we can work within for this?
  • What have we typically spent in the past for similar sized projects?
  • Is there budget left unused that we could reallocate for this project?
  • Is there anyone else who needs to approve, that maybe you missed?

Be sure to ease into the budget conversations, at this point they should have a sense of the shared common pain and gap, and that without this solution no one will be successful in meeting their targets. 

Crossing the Finish Line

If you have made it to this point, you have been working with your key approvers to obtain feedback and buy in into the creation of your business case. You know the budget range, and the approval chain. If you sense hesitancy, remain curious and ask open ended questions to understand what remaining questions may be keeping you from a Yes. It may be as simple as the group is risk adverse, and wants to try out the solution with a pilot group first. Adjust your business case, accordingly, and then work to finalize. This iterative approach will help your case be stronger, ensure you didn’t miss any blindspots, show your ability to influence cross-functionally and bring people together to create a win/win outcome.


Fri 4 November 2022
Physical health has been at the forefront of management programs and labor laws for quite some time.  Recently, many individuals in the workforce have been prioritizing their mental health and also choosing to resign from their jobs, especially during the time of the COVID-19 Pandemic. This occurred so frequently that University College London’s Professor Anthony Klotz termed this  phenomenon as “The Great Resignation.” 

            The Great Resignation is generally agreed to have started in early 2021, and as of November 2022 is still ongoing. The prioritization of mental health and consequent behaviors have also left managers in unique quandaries. Employees are more likely to resign, take more time off, schedule for more flexibility, or look for a new job. This primarily affects the age groups between 20 to 45, according to the Harvard Business Review. Consequently, this has the potential to affect managers severely, given that their workforce is primarily comprised of individuals within this age group, as stated by the U.S Bureau of Labor Statistics. So how does a manager assist with their staff’s mental health, while also being a successful leader?

How a manager can assist with Mental Health

            A question that many managers ask themselves every day is “What is my purpose?” At the end of the day, the goal of a manager is to support and unify their staff towards a common role. While most managers are successful in attaining the latter, they often struggle with supporting their staff in terms of mental health. Here are some general suggestions for what a manager can do to help with this.

·       Be Approachable: Many managers have their own offices or workspaces, and as such, despite their attempts to remain close, they end up being further than anyone else. Institute an office hours policy and make yourself available to your employees during certain time periods.
·       Be Relatable: One of the great things for managers about the Great Resignation and pandemic is that it has made discussing mental health problems much more commonplace. Being honest about your own challenges can help employees recognize your priorities. Creating a company culture that is open to having dialogue about this can differentiate a business, and have several other benefits, such as  staff unification, better policy changes, and enhance the mental connection employees have with the business. This can improve retention and create a phenomenon known as affective commitment
·       Overcommunicate: According to Qualtrics,  “employees who felt their managers were not good at communicating have been 23% more likely than others to experience mental health declines.” Do not be afraid to provide clarifying details, and keep teams informed about organizational changes or updates. Be open during Employee 1:1s as well, and create a culture of checking in on fellow employees. It’s always been hard to read individuals, and with more remote workers than ever before, this problem is exacerbated.  
·       Recognize when someone isn’t doing well:  Different people react differently to pressure and added responsibilities. This is known as worker stress; while it manifests uniquely amongst individuals, there are some common signs and behaviors indicative of stress. 
a.      Reclusive Behavior- This does not include introverted behavior, but rather the contrast between this and previous behavior
b.     Change in  Body Language- This once again, does not necessarily mean introverted behavior,  but rather withdrawn activity, slumps, and similar posture.
c.      Personality Clashes- When someone is in distress or dealing with trauma, they may lash out at other people, or attempt to withhold their grief. 
d.     Change in Productivity- Trauma survivors tend to have harsh changes within how much work they can accomplish.

 

What should a manager do after discovering mental health problems?

            Once a manager has been made aware of someone struggling, it is up to them to deal with it in a compassionate and efficient way. No two individuals are the same, and as such, it is generally difficult to come up with a panacea for every single person.  Have 1:1s to attempt to determine the source of the problem, and if necessary, utilize performance improvement plans to help reduce stress on the employee. At the end of the day, while the work is important, a mindset that all managers must retain is that the employee’s well-being comes first. Moving responsibilities elsewhere, offering time off, and similar actions may appear to hurt the company in the short-term, but will create a sense of corporate loyalty, and also win over the employee. Even more importantly, it helps make the employee feel better, and keeps them healthy. 

 How can a manager prevent Mental health issues?

            Mental health issues will manifest themselves regardless of whatever a manager does. However, in a 2019 report done by SAP, the most desired mental health resources were a more open and accepting culture, clearer information about where to go or whom to ask for support, and training. 

            Many psychologists would say that common stressors are what eventually lead into mental health crises. Modifying these stressors ahead of time can really help with these problems. For example, looking into rules regarding leave and communication and modifying them to be clearer or more generous for direct reports can make a difference. Being direct with them can also help, especially when talking about how certain actions benefit them. 

In March of 2020, Katherine Maher, who serves as the CEO of Wikimedia sent an email company-wide to talk about how to mitigate stress. The key phrase here was “if you need to dial back, that’s okay.” There is a reason that Wikimedia is so well regarded by its employees. A company culture such as this is worth its weight in gold. While this email was written at the forefront of COVID-19, much of what was stated in it can still be applied today.

Mental health is a tricky field to operate around, especially when managers need to be as successful as they can be to ensure the continuance and prosperity of their business. However, if a manager properly prioritizes this, it can allow the company to benefit even more than if mental health hadn’t been prioritized.

For those struggling with mental health, dialing 211 can help with any crisis or questions related to this. It’s entirely okay to not be doing well, and getting help is the first step to solving this crisis.

Fri 11 November 2022
The definition of what it means to be a great business leader has evolved and changed significantly over time. Today, the best leaders are less authoritative and more empathic, often displaying more vulnerability than leaders did in the past.
Servant leadership is a relatively new concept that many leaders are embracing due to its effectiveness in managing and guiding teams. Here are a few reasons why servant leadership is beneficial for a company’s success.  
 
1. It Encourages Strategic Thinking and Innovation
 
A servant leader is willing to follow and does not need to always be in charge. They are civic-minded and ethical, and others are motivated to follow them. Servant leadership does not mean being submissive. True servant leadership encourages strategic thinking and innovation and helps develop others, which is why servant leadership is crucial for any large enterprise to embrace for success.
 
In the book Leaders Eat Last, Simon Sinek demonstrates how the best leaders will wait to hear everyone’s opinion on a subject before sharing their own. First because it allows them to better understand the creative perspective of their team members and second because they are self-aware enough to know that once they share their opinion, it will taint whatever is said after that.
 
2. Teams Accomplish Great Things Together
 
Servant leadership is simply about a leader understanding that they are there to serve. This model can be beneficial when the leader understands that it is about working with others to accomplish great things as a team versus simply directing or managing others. Servant leaders understand that completing the task at hand is more important than their individual success.
 
3. Everyone Learns How To Be Supportive
 
Servant leadership is humbly putting others before oneself through service and doing so without regard to one’s title, status, ego or expectations about the work a leader is “supposed” to be doing. A true servant leader goes to their people and asks, “What can I do to support you in this moment?” with the sole agenda of meeting the person’s need in whatever form it presents itself.
 
4. People Are Inspired To Take Personal Responsibility
 
Servant leadership is a humble style where leaders care for employees holistically and serve them by providing them with autonomy. The style is beneficial for every company because it inspires people to become leaders and take personal responsibility for all of their decisions and actions. Businesses that embrace servant leadership tend to have a great company culture with employees who go above and beyond.
 
 
5. Servant Leaders Build Other Leaders
 
The job of a leader, at the most fundamental level, is to build other leaders. To do that, you must operate in service of others to multiply growth and impact. Servant leadership is a leadership philosophy in which the goal of a leader is to serve. Isn’t that the heart of what leadership is all about?
 
In his essay, The Servant as Leader, Robert K. Greenleaf first coined the phrase "servant-leader," writing, "The servant-leader is servant first … That person is sharply different from one who is leader first, perhaps because of the need to assuage an unusual power drive or to acquire material possessions."
Even in the caring professions, money, power or day-to-day decision-making can cause leaders to lose sight of their altruistic goals. They may lead the organization without prioritizing service to the community. However, Greenleaf says, "The leader-first and the servant-first are two extreme types. Between them, there are shadings and blends that are part of the infinite variety of human nature."
 
The differences are:
• A servant-leader's focus is primarily on other people's (and their communities') well-being and growth.
 
• The servant-leader isn't a sole leader with power, but rather, a power-sharer.
 
• They put other people's needs above their own and enable their team to grow, develop and perform to the best of their ability.
 
How To Develop Servant Leadership
 
In Leadership: Theory and Practice, Peter G. Northouse describes 10 characteristics of servant leadership: listening, empathy, healing, awareness, persuasion, conceptualization, foresight, stewardship, commitment to the growth of people and building community. How do you practice these? Whether you are at work, or in your family or community, servant leadership has a vital role to play, now more than ever. These are three ways that you can begin to develop your servant leadership skills. 
 
  1. Communicate and engage with others. Engage employees in finding solutions and working on projects that benefit those they serve, both in and outside of the organization. Being able to deliver clear-cut messages in a concise way is an important aspect of effective communication. As a servant leader, you need to communicate in a way that makes it easy for people to understand what you want to achieve. That means your instructions need to be clear, with no room for misinterpretation. In this way, you will be in a great position to get your team to accomplish the goals set with maximum efficiency. This consistent engagement will build resilience by sharing positive stories of what your organization and/or employees have been doing well!
 
2. Create a plan. It is important to prepare for potential challenges. Think of the things that need to happen, including obstacles that might get in the way and plan how you will respond. Include your team, and consider this to be a real, working risk assessment with practicable actions. Address all the possible scenarios: extended periods of lockdown, illness, loss of income streams, continued new ways of working or adapted business practices. How will you react to each scenario? Planning ahead, considering all eventualities and knowing what you'll do in each case will help alleviate anxiety, stress and panic, and enable you to act in a calm, measured way. Furthermore, communicating this information with candor builds trust and demonstrates transparency, which is especially important during times of uncertainty.
 
3. Model servant leadership. In times of perceived danger, the primitive "fight, flight, freeze" responses prevail and extraordinary behavior can manifest, like people hoarding toilet paper or reporting their neighbors to the police for taking a walk. In times of crisis, people often look to leaders for how they should respond. So lead by example. Demonstrate servant leadership by modeling the kind of attitude and behavior you want others to have in the face of crisis; one of calmness, sharing, gratitude and compassion for others. Encourage "we" before "me" and walk your talk.
Sun 20 November 2022
In the United States, 45% of businesses don’t make it past five years. 65% don’t make it past ten years. Yet everyone who ever starts a business backs themselves to beat the odds. Is it possible to predict if a business will be a success or a failure in its future? 
Recently, there have been many layoffs in the US, specifically within technology companies. There are 159 million people currently employed in the US, and in the past month there were 1.3 million layoffs.
“There have been several thousand high-profile layoffs in the tech sector in the past couple of weeks. While this is unfortunate, it is useful to keep in mind that the labor market is significantly larger and has been overall healthy,” Bledi Taska, chief economist at labor market consulting and research firm Lightcast, said.
Today’s economic uncertainties have fueled an unstable job market and created an unsettling environment in the workplace – where the lack of transparency, internal politics, the growing number of siloed departments and hidden agendas have made it more difficult to trust yourself, let alone others. What appears to be an endless path of disorganized chaos is now “the new normal.” As such, we must become mentally tough and learn to anticipate the unexpected. 
Employees must approach the workplace through a lens that can detect potholes of distrust while staying focused on seeing and seizing the next opportunity.
 
How Does A Company Decide Who Will Be Laid Off?
There is no one formula that companies use when they need to let go of staff to cut costs. Some organizations may subscribe to the “last one in, first one out” model. Management prefers to keep the long-time staff and pink slip the new employees who just started at the company.
Leadership wants to field the best team. They’ll protect the “A-players” and let go of those who are not top performers. People with highly specialized skills that are hard to replace may be overlooked for dismissal, whereas workers that possess talents that are easily replaced are not safe.
 
Will You be Affected by a Layoff?
            If you are in a revenue-generating division, the odds are high that you’ll be safer than the people working in a cost center. It’s a cold reality that employees and groups that bring in the money generally have more leverage than others who can’t point to adding dollars to the bottom line. In tough times, businesses need people who can ring the register. Those who may be terrific workers, but are not revenue-centric, may have a more challenging time holding onto their job.
            Human resources may weigh in on decisions of who stays and who will be shown the door. They’ll search through personnel records to review performance reviews, look for any recommendations and see if a person committed infractions, violated rules or has a history of causing problems.
            The chief financial officer and accounting team may crunch the numbers and determine that senior employees will be culled. Older workers, on average, tend to earn more than younger staff members because of years of experience. It's not fair, but their higher compensation places a target on their backs. 
It's convenient for the company to say they are just dissolving a unit that has many senior people with sizable pay packages. The business can downsize to fewer highly compensated professionals instead of many mid to junior staff members.
There needs to be a better way for employees to make more strategic evaluations of their employers. From an operational and business perspective, you should be able to predict that your employer will be able to pay your salary, commit to the number of hours per week that you sign on for, and be able to maintain your employment given the success of the company. 
 
How To Identify an Employer You Can Trust
 
1. Reach out to current employees
Even though initiating conversations with current employees might feel a bit awkward at first, the payoff is well worth it. Talking with them is the absolute best way to discover if a company’s branding/messages are accurate and trustworthy. Plus, you’ll get a chance to learn if their interview promises align with their everyday actions.
For example, you might expect your potential employer to provide updated training to any employees affected by automation or innovation.
Don’t just network with your soon-to-be boss or hiring manager. Reach out to potential co-workers. Those who are in the trenches will be able to share if leaders follow through with employee feedback, honor their mission, fulfill promises, etc.
 
2. Research the company’s societal impact
Every prospective employer is vying for top talent, which means they’ll try to make the business look as appealing as possible. Many are doing this by expanding their employer brand and focusing on something all candidates agree on, making the world a better place. 
If you browse the company’s social feed or website, you might see stories sharing how they’ve served the local community, or posts featuring employees’ opportunities for volunteering. But it’s important to understand that they’re creating the narrative they want you to see. What’s their true societal impact?
Social media is good at distorting reality. So, turn to Google and do your own digging: Research the company’s title, leaders’ names, etc. to learn if your prospective employer presents accomplishments in an honest, trustworthy manner.
 
3. Compare reviews to the career site 
Piggybacking off the idea that businesses want to appear as appealing as possible, be wary of company career sites. Each one is designed to draw you in and make you feel connected. A prospective employer will share its best features, such as:
 
●       Competitive pay
●       Amazing benefits
●       Flexibility
●       Work-life balance
●       Paid time off
 
But before you get too excited at the thought of having found your dream job, check out a few review sites. Glassdoor, for example, is a great place to find company reviews from current and former employees. Compare those reviews to the career site promises to measure the truth behind employers’ claims.
 
4. Ask the right questions during an interview 
The interview isn’t just about proving how well you fit with the company, they also need to prove that they’re a good fit for you. Use the time you have together to let them know that employee-employer trust is a critical factor in your decision-making process.
Be direct in your questions and focus on what’s most important to you. For example, if you want to know you can trust the employer’s promise to deliver career development and opportunities to advance, ask for specific examples of how they’ve done this in the past. Then, take things one step further and ask how they plan to provide the same to you (should you receive an offer).
Trust is a two-way street; be transparent in what you have to offer, and your prospective employer will likely do the same.
Wed 21 December 2022
Generation Z, also known as Gen Z, is a term used to describe individuals born any time between 1995 and 2010.  With over 61 million of these individuals slated to enter the workforce in the next five to ten years, it is natural that many of the older workers already present in the workforce are a little apprehensive on how to work with these newer –and younger- workers. However, almost a third of the workforce by 2025 will be Generation Z. Therefore, understanding how to work with them will prove essential for any manager. The first factor with managing this younger generation is to recognize their wants and needs.

The Wants and Needs of Generation Z

            James Colino, the CEO of Sheetz, states that “(Generation Z) has been subjected to political, privacy, technological and gender issues that have shaped how they think. Rather than giving them a pass on performance, it is required that leaders take the extra time to acknowledge differences, be inclusive, and find solutions that work for both customers and employees.”

            Sheetz has been noted to be within the top 50 workplaces for Generation Z at both the entry level as well as within the corporate side of management. Colino has correctly stated how Gen Z prioritizes topics and how they’re treated. 

            Gen Z is the least inclined to plan to stay in their job. In a study made by greatplacetowork in conjunction with Pell, only 77% of workers agreed with the statement that they would plan to stay at their job. In contrast, the next youngest generation, the millennials, are of a much more resolute mind, boasting a strong 88% stating that they plan to stay in their jobs. Generation Z workers tend to prefer jobs that have some form of additional meaning, rather than just a salaried position. In addition to this, they are less likely than older generations to accept profits and pay under the opinion that they receive a fair share of profits and pay. It is important to recognize why Generation Z works, and what they choose a job for. 

            Deloitte has researched several of the top reasons that Generation Z workers have chosen their current job. 32% of workers strongly prioritized a high level of work-level balance. 29% chose to prioritize learning and development opportunities. 24% chose to fight for higher salaries. Finally, 23% of these individuals chose a positive workplace culture. Many of these workers also have hefty expectations about diversity, equity, inclusion, and belonging, also abbreviated as DEIB. 

            For Generation Z, work doesn’t just have to do with a way to kill time, but rather a way to support both them and their hobbies, and often satisfy some form of larger desire they have, such as philanthropy or charity. Understanding how to enable these needs can be a way to connect to these younger workers and have more loyal workers. DEI in the workplace shares great insight on how to properly foster loyalty in teams. 

What does Generation Z want within their Workplace?

            Generation Z has multiple aspects of a proper workplace that they feel is indispensable to their working career. According to Pew Research, Generation Z is more diverse than any other before it, especially in the professional working industry. One in five Generation Z workers identify as LGTBQIA and is less composed of Caucasians as previous generations. As mentioned before, this generation strongly prefers diversity, equity, inclusion, and belonging within the workplace. Generation Z also has a few other things that they like to be modeled within their workplace as well.

·        A fair workplace- Gen Z has grown up with media and experiences explaining nepotism in great depth, such as in history classes, their part-time jobs, and elsewhere. Showing that promotions are awarded fairly, and that no employee is held in higher regard than everyone else for no reason can have a drastic impact on these workers’ perceptions of you as a manager.
·        A fast-paced workplace- Generation Z has been through multiple major world events as they have grown and matured. This list of events includes multiple pandemics, such as Ebola and COVID-19, 9/11, the rise and fall of ISIS, multiple natural disasters, and so much more. Generation Z has been conditioned to be extremely flexible and adaptive to trauma and occurrences. Similarly, they expect a workplace that is quick and easy to adapt to challenges. This makes them much better with problem-solving, if everyone around them is equally willing to rise to a challenge and adapt.
·        Involvement in major decision making- While not all decisions being made are ones that entry level workers should be involved in, there are certain decisions that anyone should be able to have a say in. This falls back to the Goreman Leadership styles, under the democratic leadership method. The democratic leadership styles state that any member can come in with an idea and can determine whether or not the idea is worth going forth with by using a consensus amongst other members, along with a final ruling by a leader. Democratic Leadership is particularly useful at getting team member involvement and retaining staff, but has a flaw in its speed, often taking time to come up with decisions.  However, since Generation Z is such a fast-working collective, they can overcome this hurdle easily.
·        Mentorship and Nurturing- Generation Z is by no means a “soft” generation, or unable to conduct networking. However, due to their fast paced and rapidly changing surroundings, they often need a hand in approaching certain cultures, or could be in use of a mentor. Fostering growth in these individuals can be rewarding and will make a dramatic difference to them.  Remember that your experience is a privilege that not everyone has been afforded yet. Use it to help the person who may one day help others down the line as well. 

All in all, Generation Z has a burning desire to work, but not just for themselves. With this in mind, and the resources stated above, use this information to make a workplace better suited to this younger demographic. By no means should this workplace exclude older people, but it should be a bridge between the two demographics. Understand that Generation Z will soon make up an even more significant part of the workplace, and that your actions could change the way that workplace looks. 

Thu 5 January 2023
Have your team members been acting differently or producing lower-quality work? Maybe there's an increase in requests for sick days or your direct reports seem disengaged during meetings? Unfortunately, all of these could be the early signs of team burnout. 
 
Burnout is quite common in today’s workplace. Two-thirds of full-time workers report experiencing burnout on the job, and it’s a phenomenon that impacts employees across all industries and roles, not just people in senior positions or traditionally high-stress jobs.
 
However, there’s hope: as a manager, there are several ways you can mitigate the impact of burnout on your team.
 
How do you identify team burnout? 
 
It’s critical that managers identify the signs of burnout early on. However, it’s important to note that they aren’t always easy to identify. 
 
You may assume that an employee has been missing deadlines or coming into work late because they are simply lazy. Or that the unusually negative, critical team member is simply in a “bad mood.” But these actions can be signs of burnout.
 
It’s also important to keep in mind that employees can experience burnout in their personal lives, which can carry over into their work. Managers shouldn’t assume that an employee is immune from burnout just because things at work aren’t busy.
 
To help you better identify the signs of burnout, look at the common physical, mental, and emotional symptoms below:
 
Physical symptoms of burnout
●       Feelings of energy depletion or exhaustion
●       Loss of productivity 
●       Fatigue
●       Loss of appetite or change in eating habits
●       Lack of sleep 
 
Mental symptoms of burnout
●       Constant worry and anxiety
●       Inability to focus clearly
●       Increased mental distance or apathy
 
Emotional symptoms of burnout
●       Feelings of negativity or cynicism 
●       Irritability
●       Emotional fragility or heightened sensitivity
●       An increased tendency to start arguments or make harsh comments
 
While these signs can be used to identify burnout in individuals, the same evaluation can also be used to assess teams. If multiple team members seem to be suffering from any of these symptoms, or if your team seems to be experiencing a general loss in productivity, there’s a chance that they may be experiencing burnout. 
 
How to help your team deal with burnout
 
Once you think you’ve identified burnout on your team, how do you manage it before it becomes problematic or long-term? 
 
1. Understand the root cause 
Before you take any action, take the time to understand the root cause of your team’s burnout. This will not only help you identify how to best help your team, but it’ll also demonstrate that you’ve noticed they’re not being themselves and want to help them overcome this obstacle.  
 
There are many potential contributing factors: a heavy workload, lack of leadership, no clarity around roles or expectations, and unfair treatment are common work-related causes of burnout. Of course, there could also be other factors outside of work that contribute to your team’s burnout such as financial or family-related stress.
 
Here are a few tips to help you identify the root cause: 
 
●       Have in-person conversations. Even though your entire team may be experiencing burnout, have conversations on an individual basis. 1-on-1 conversations are a good opportunity to address your direct reports' wellbeing. Addressing the entire group can be intimidating and make it difficult for members to open up. So schedule time for every employee and try to understand what they’re going through. Each person may also be able to share their perspective as to what’s happening at a team level.
●       Ask questions. Keep in mind that it may feel scary for employees to open up about their struggles in the workplace, especially to their managers. They may fear repercussions or worry about being perceived as less hardworking than other team members. If your employee seems to have a hard time starting the conversation, approach them with empathetic questions, such as, “What’s on your plate right now that’s overwhelming?” or “Where are you feeling the most stress?”
 
Other strategies can make it easier for people to open up about their experiences, too, such as ensuring confidentiality or connecting the employee to a third-party expert (such as a coach or therapist) that they may feel more comfortable working with. Sometimes, your employee may not feel ready to open up, and that’s okay too. Don’t force them to talk if they don’t want to but let them know you’re always available whenever they’re ready. Tools like AIM Insights can help leaders accomplish this goal.
 
2. Be an advocate 
As a manager, one of your most important roles is to serve as an advocate for your team. This means making sure your direct reports are well taken care of and supported. This is especially true when it comes to burnout. Depending on the reason for the burnout, the way you advocate for your employees can take on different forms. Here are a few examples to inspire ideas: 
 
●       Protect their time. If your team suffers from a heavy workload, one of the best things you can do is protect their time. What does this look like in practice? If someone approaches you to see if your team can take on a project, push back or say no. Also, let your team know that it’s okay to turn down work themselves if they feel overworked – this will empower them to regulate their own workloads.
●       Provide access to relevant resources. Regardless of the root cause, burnout can have very serious mental health consequences. Connecting employees with resources, such as information about wellness programs or wellbeing guides can be helpful. However, as a manager, you should also know that you’re not expected to be a mental health professional. So don’t hesitate to point your employees to an external source of mental and physical health support, whether that’s in the form of a healthcare professional or therapist. 
 
3. Demonstrate compassion and empathy
Compassion and empathy are useful tools for the workplace – especially when dealing with issues like burnout. There may be times you get frustrated with your team, or they get frustrated with you as you overcome this obstacle together. This is totally normal, so remind yourself to view the situation through a compassionate and empathetic lens. This will make it easier to get through the challenging times together. Below are ideas for how to demonstrate compassion and empathy: 
 
●       Don’t take it personally. It may be tempting to view your team’s burnout as a personal failing, but that’s not the case. At the end of the day, many factors can lead to burnout, no matter how hard you try to prevent it. So, when practicing empathy and compassion on your team, make sure you’re applying it inwardly, as well.
●       Think about what’s best for the team. A useful way to practice empathy is to ask yourself: what’s best for the team? The answer may vary by individual. What’s best for some employees is to take a vacation or personal leave and unplug for a bit. Others might need to clarify work priorities or have something taken off their plate. For some, it may be to support them if they decide to quit their job. This option can be challenging, but sometimes leaving an unhealthy work environment is the best thing employees can do for themselves and making sure that you’re supportive about their decision is the best thing that you can do for them. 
Tue 17 January 2023
Sometimes, one of the most difficult actions for a manager to take is to understand when to take a leave of absence. 66% of managers suffer from burnout, and according to Gallup, this number is only increasing. After all, managers often are in a unique position between direct reports and executives. Not only are they assisting their team below, but simultaneously assisting a team above. In addition to that, they have their own problems to face as well, including hiring, training, and retaining employees. This quote from Harry Levinson from the Harvard Business Review sums up the quandary faced by managers:

“In my role, I’m the guy who catches it all. I don’t know how much longer I can last in this job.”

While we have explained how to manage burnout as a manager, there comes a point that it is important to throw in the towel, even temporarily. However, there are a few steps to take for the sake of professionalism and to help both your team as well as your senior leadership team. After all, a manager’s absence is a phenomenon that will have a drastic impact on the rest of the team. Therefore, planning for before, during, and after the leave will be the manager’s responsibility. 

Before the Leave

Before your actual leave, one of the most important things to do is properly notify all of your coworkers, whether they be your direct reports, your peers, or your superiors. This is extremely important. Plan on assigning a point of contact as a substitute for you in order to make the most out of this break as well. Separation from work can be extremely valuable.

Notifying an executive team or any superior of a leave of absence can be daunting at times. The key here is to provide written documentation in conjunction with the human resources department explaining the following

·       What- Is this a leave of absence? Is this a step down and a break at the same time? Be sure to clarify exactly what steps are being taken during this break.
·       Why- Explain any reasoning as to why this action is being taken. No answer is an incorrect one but explaining the rationale behind mental health reasoning can add credibility to this report.
·       When- Clarify the dates as to when any breaks are being taken, as well as a timeline approximating a return to duties. While it is okay to have an indefinite duration, adding statements such as “no less than” or “no more than” can help senior managers in finding coverage.

Leave transition paperwork behind. While your leave may not necessarily be a permanent one, it is a leave, and staff contacting you should be unnecessary. This break is meant to refresh you and help with your mental health, as opposed to being on-call support. This paperwork should include team goals, some dossiers, and current tasks. A tool like AIM Insights can be a great way to document all of this information in real time. Hopefully, someone within your team is temporarily elevated to a managerial position. However, if senior leadership promotes someone unfamiliar with the team, they need to be well equipped to hit the ground running. Therefore, thorough paperwork will be extremely helpful. In addition to that, it will assist the team chemistry by allowing the substitute manager to understand individual personalities as well as specialties.

During the Leave

Many managers will struggle with the actual leave component of their planned leave. After all, their role is such an active part of the workplace that it ends up being very time consuming. Having this much free time can be somewhat daunting. So, what should a manager do with their time off?

1)      Log out of any work accounts- This break is meant for rehabilitation, as stated before. It is not meant to transfer you to remote work. Express that employees are not to contact you, unless there is an emergency, and only if there is an emergency.
2)     Get help- Taking a leave of absence is a drastic step. Simply taking a break for mental health and not taking further action is unproductive. Reach out to doctors, therapists, and mentors to look at further action.
3)     Take some time for yourself-  During this time, explore interests, and look at activities outside of the scope of the job. The goal of this is to reduce high levels of anxiety and stress. Use this time accordingly.       
4)     Contact superiors- If you are making any changes to your original planned break, let your superiors know, so they can then pass on further instructions to your substitute. In addition to that, keep them appraised on your projected return. This will assist them in reintroducing you to the workplace. In addition to that, let them know if you plan to reduce your duties in any capacity. It is okay to say that a job entails a little too much. Smart delegation can help with this as well.
5)     Prepare yourself to return- This seems a little straightforward, but it is a fairly important aspect of the leave. Work can be stressful, especially coming back off of a break. Imagine missing a few days of school. When you came back, it was a completely different unit being covered in math, a brand new animal to dissect in science, and somehow the school lunches got even worse. Returning to work after a mental health break can be extremely similar to this. Acknowledge that there may be changes, and that you may have a bit of work ahead of you in reacclimatizing to the work environment.

At the end of the day, being a manager is yet another job which will take up time and effort.  While this position is one of support and mentorship, sometimes it is in fact a manager who needs the aforementioned things. It is okay to ask for help, and more than okay to take time off to focus on returning stronger. 

Fri 20 January 2023
Do You Have an Intentional Leadership Development Strategy?
 
As Henry Ford once said, “The only thing worse than training your employees and having them leave is not training them and having them stay.”
 
Henry Ford’s words have never been more pertinent as organizations struggle to hang onto their top performers in this economy. And though it’s tempting to instinctively go for that new external hire with a lot of ideas, what if there was already an internal leader poised for the challenge?
 
Leadership development strategies will not only prepare future leaders but improve talent retention across the organization. 
 
When evaluating your own leadership development programs and strategies, there’s only one approach that will set you apart and improve talent performance and retention – and it can be applied to any strategy you already have in place.
 
Why Is Leadership Development Important?
 
Leadership development is important because it helps your employees grow. It teaches them how to lead while developing leadership skills and qualities to become better leaders today - and for the future.
 
Leadership development aims to develop an individual's skills and abilities for leadership. It can be done in many ways, such as through on-the-job training, mentoring or coaching, and self-development.
 
Another reason leadership development is essential is that it helps organizations grow while they develop their employees' skill sets. In addition, it helps businesses better understand what they need to do to succeed in the future.
 
Furthermore, it helps individuals understand how they can advance in their careers, take on more responsibility, and become more successful while earning a higher salary.
 
Employees who can develop their skills and become more effective will be able to serve your organization and its customers better. They will also feel more fulfilled in their jobs, which makes them more likely to stick around longer.
 
Leadership development helps employees learn new skills and become more effective, which improves their performance as well as the performance of those around them. This can positively impact the bottom line if it leads to increased sales or improved customer satisfaction scores.
 
After all, high salaries are not the only thing that make employees want to stay. Top-performing employees want to be valued and appreciated for their hard work; relationships and continuous opportunities in the workplace to let their talent shine will motivate them to stay at a company, rather than to leave. 
 
Investing more time to tailor your leadership development strategy though is necessary to stay competitive and increase retention rates. The generic classes and training programs that have been a product of traditional leadership development strategies are not going to cut it. You must intentionally invest in each leader you’ve identified as a top talent. One way you can do that is provide them with executive coaching and metrics via AIM Insights.
 
Take the 70:20:10 Model for Learning and Development. The learning and development model corresponds to a proportional breakdown of how people learn effectively, based on a survey asking nearly 200 executives to self-report how they believed they learned:
 
●       70% from challenging assignments
●       20% from developmental relationships
●       10% from coursework and training
 
This illustrates that every leader learns differently. It’s important to customize your leadership development strategy based on how a top performer processes information. Not only will this better prepare your internal leaders for their career trajectory within the organization, but it’s also a unique benefit that will improve your organizational retention and offer them an incentive to refuse external offers.
 
Customize your Leadership Development Strategy to Fit Your Organization
 
Customizing your strategy should build on what you already have in place. For example, pair your top performers with a leadership consultant who can give real-time executive coaching in the moment, whether for general leadership development or while integrating into a new leadership role.
 
Companies often spend a lot of time, effort, and money investing into their technology, operations, and facilities. While these areas are important places to invest, these companies often end up ignoring the best investment opportunity: leadership development. 
 
Businesses that invest in their employees achieve more success more often than those businesses that do not invest consistently in their people. Studies have shown that employees who went through leadership training programs increased their capability by 25% and their performance by 20%. 
 
During the age of the “Great Resignation,” initiatives that focused on retaining employees were more important than ever. As referenced in this Cornell post, 94% of employees say they would stay at a company longer if it invested in their learning and development. 
 
Having effective leaders who invest in their people’s development is one of the best ways to reduce turnover rates and improve employee satisfaction. Happy employees are more productive, and that energy will resonate throughout the rest of the company. 
 
By training employees in best leadership practices throughout the organization, you create a culture that shows you are invested in the success of employees. 
 
Hayden Brown, CEO of Upwork, who is passionate about “re-engaging and activating the managers in the business,” especially with so many employees working remotely.
 
Upwork holds a monthly Zoom gathering called One Upwork Forum, where managers can share information with each other about changes their driving, DEI initiatives, and anything they’re struggling with. While this is a candid, peer-to-peer gathering, it’s sponsored by a rotating executive, someone “who’s willing to kind of nurture and be the voice and the champion” of the group, Brown told me.
 
As Brown put it: “I think that’s been a really great way to drive that engagement and have that group kind of helping each other as they’ve gone through so much change.”
 
Peer support, as opposed to top-down feedback, offers several benefits, including “insight into diverse perspectives,” “opportunities to practice new skills in a safe space,” and an “enduring support network.” Having managers practice their skills together is also another opportunity for professional development.
Fri 27 January 2023
For many teams and managers, one of the greatest hurdles that they face is what happens in the absence of their current manager. After all, a manager is often able to unify the team, set common goals, and manage morale. However, another responsibility that managers should have is to develop leaders. Managers are often the first reference a direct report has towards promotion, especially if the report is interested in leadership. But how does a manager know who could be a good leader?

Why isn’t the MVP the best leader?

Not every worker is cut out to be a manager. A common fallacy within the professional world is to promote high-performing employees to positions of leadership. This oftentimes has resulted in poorly-performing managers, since they generally lack the skills associated with leadership. What brought them success might not necessarily be able to have the same result for other coworkers. In fact, Google conducted internal research and found that this was the number one overall pitfall with managers.

 Once a member of a team turns into a leader of a team, their selling point- which was the ability to complete their tasks- becomes somewhat irrelevant. They still may be asked to perform previously held duties, but their most important task is now leading and empowering their teams.

What skills does a good manager have?

 The best leaders often have a skillset specializing in soft skills, such as communication, empathy, people skills, and being a team leader. While some individuals happen to have these qualities, there is a difference between utilizing these from a peer-to-peer perspective versus that of a leader to subordinate perspective.  

 In addition to this, good managerial candidates are those who often try to improve circumstances for their peers and clients at the same time. This means that they strive for overall quality, as opposed to just making sure that their own component is satisfactory. A good leader should be able to also adapt with change. Throughout the past ten years, there have been many different phenomena such as COVID, The Great Recession, and a complete overhaul of how mental health is viewed in the workplace.  Managers have been forced to adapt how they handle both their work as well as personnel as a result of this.

 Emotional intelligence is also a quintessential part of a good manager. Professor John D. Mayer of the Harvard Business Review defined it as follows.

“From a scientific (rather than a popular) standpoint, emotional intelligence is the ability to accurately perceive your own and others’ emotions; to understand the signals that emotions send about relationships; and to manage your own and others’ emotions. It doesn’t necessarily include the qualities (like optimism, initiative, and self-confidence) that some popular definitions ascribe to it.”

 Managers are in a position of power over other workers, and often hold a significant amount of sway in how they will affect their direct reports. Managers are often the unifying cog within a team as well, and if they are insecure, their team often follows suit. Therefore, they also must be able to recognize how their actions and emotions may affect others, and how they can influence their teammates.

So how does a manager recognize potential managerial candidates?

 The first thing to take note of is how hard a direct report works to ensure that their work is satisfactory. While it is indeed true as mentioned above that the best workers don’t always make the best manager, someone who is personally sloppy or constantly turning in unsatisfactory work may not necessarily be the best manager. Utilize tools such as AIM Insights to determine how their work is in terms of satisfaction and punctuality.

 AIM Insights can also tell you about the results of Direct Report 1:1s. A good manager should be holding regular 1:1s with their staff in addition to performance reviews. During these, you can find out how direct reports feel about each other. Is there a specific individual who all of their peers appear to look up to? Do they serve as a point of contact before the manager is contacted? Is there a sense of mutual respect? If so, consider looking at this person for managerial potential. Their individual 1:1s should also lend a lot of information. Someone who is willing to take credit for their work, but also split credit shows promise. Humility is a good value, since hubris can result in a negative impression with other coworkers.

 Ambition is also a good quality for a manager. Managers are often planning for the future, especially for organization-wide success. However, without the sense of delegation, they may face burnout, so prioritize that as well. 

 In order to help candidates achieve their potential, there are a few things to consider:

  • Educate these candidates- No entry level manager will be able to have every positive trait listed above, especially without prior managerial experience. Work with them and be a positive mentor for them. 
  • Give them gradual increases in responsibilities or temporary promotions- Temporary promotions can expose a direct report to a manager’s chair without anywhere near as much stress. This type of exposure can help pique their interests without overwhelming them. 
  • Regularly communicate with them about what they need to improve their likelihood of promotion- This can be critical in making a good manager. While they might feel that they are doing everything well to be a managerial candidate, only managers are truly aware of what  upper leadership is looking for in a manager. Therefore, take that extra step to help polish off rough edges to create a better manager.

Creating a manager doesn’t happen overnight. It’s a long and tedious process and starts with identifying a good candidate. After that, with some empathy and education, a team can be much better equipped for the future, with both an in-house managerial candidate, and one that knows them very well. 



Fri 27 January 2023
The word “layoff” is a word that sparks unease in any workplace. After all, it’s associated with a loss of income for the worker, as well as a sign that doesn’t bode well for a company. While a layoff is primarily a defensive management move, it is important for a manager to understand how to properly lay a set of workers or an individual worker off. 

Layoffs Vs. Other Forms of Termination

 A layoff is not the same as termination of an employee. It is an involuntary separation from work initiated by an employer or manager. It is through no fault of the employee, and keeps them eligible for unemployment insurance, but losing other benefits. Most of the time, laid-off workers also still get to keep their investments in a company retirement plan such as their 401k. 

  A layoff differs from a furlough as well, in the sense that it is generally permanent. A furlough is when workers are idled for a time as a result of repairs, or another event requiring a temporary work halt, while also continuing to receive their benefits with the expectation that they will eventually return to work. Layoffs are genuinely utilized to remove groups of people at a time, ranging from several individuals, or even thousands. They are generally prompted by bankruptcy, financial hardships, or even being bought out by a larger company. 

 Layoffs often correspond with significant economic events. In the U.S, employers laid off employees en masse due to the drastic downturn in demand during the COVID-19 Pandemic, as many areas closed down travel, dining, and service. According to the U.S Bureau of Labor Statistics, over 20 million jobs were cut in April 2020 alone.

 Understanding what makes a layoff is critical to being able to conduct one. But there are a few steps to take before signing the final papers to let go of a series of workers, including a meeting, as well as several other steps.

What to do before the Meeting

Before the meeting, a gameplan needs to be established. To start this gameplan, what positions are slated to be cut? Is there any alternative besides completely laying off these positions? In addition to this, finances of a layoff need to be considered. 

Removing workers with a layoff requires a severance payment, and sometimes also advance notice. It is extremely important to consult human resources or any form of legal department to determine if legal advance notice is required. Violating this can result in serious fines.

Determining if some employees will be needed for a transitional period can be critical for the business. Not every layoff conversation will be identical, since some employees may have information that would be valuable towards the rest of the company. For example, if you are removing about a quarter of an operations team, the remaining three-quarters might not necessarily have had the removed’s responsibilities.  Therefore, keeping that quarter temporarily  to train the remainder of the team, with compensation of course, would be very valuable.   

As stated before, meetings need to be scheduled with any staff members potentially being laid off. The amount of members in a business could qualify it for the Worker Adjustment and Retraining Notification Act, which legally mandates that employees laid off receive at least two months’ notice. Therefore, the date of this meeting may be flexible depending on when the business is obligated to give notice.  

When scheduling the meeting, consider days before a weekend or a holiday to give the employee time to cope afterward. Being laid off is a painful experience, and understanding how to alleviate some of the pain associated with this can be valuable. Remember the following- for the manager, this is just less people to pay, but for the individuals being cut, this means the end of a regular income, no 401k, and no other perks, such as health insurance. All in all, this is a very stressful time. 

During the Actual Meeting

When actually meeting with the employee, there are a few things to consider. Pick a time and place that is both private and neutral, such as a conference room. This time should also allow for an employee to leave the building privately. Layoff meetings might also need to include other people, such as an HR representative, or potentially security as well. 

 Have any paperwork or materials needed for this meeting before the employee gets to the meeting. This allows it to be as concise as possible. This often includes termination letters, COBRA papers, a final paycheck, severance paperwork, and other items related to the severance packet. 

 Remember what the objectives to this meeting are. For the manager, as well as the company, the goals are the following:

  • Have a concise, but compassionate meeting to inform the employee that their position is to be eliminated
  • Protect the employer brand, especially regarding their reputation for future recruitment
  • To be as courteous to the employee as possible
  • Deliver the message to the employee for them to hear clearly while retaining dignity

While keeping these goals in mind, deliver the message as quickly as possible, while still being kind. Have a box of tissues on hand as well. Praising previous accomplishments can help the employee’s ego. If the company has the ability to do so, provide outplacement services and job counseling. Outplacement services can help with job-searching and resume writing, as well as consulting. This shows that the company can truly care about the employee.  

At no point should there be anger or disappointment displayed towards the employee. This is a painful time already for the employee, and it doesn’t need to be further compounded by adding more negative sentiment into the meeting. Be ready to address questions and objections to your statement. Always provide some form of support for the employee. After all, you may be able to hire them in the future, so avoid burning a bridge with them. Finally, don’t hesitate to offer to write a letter of recommendation for their next job, or act as a reference. Being laid off can put someone into a stupor. Understanding how to care for them can really make a difference. 



Fri 27 January 2023
Being a busy person is a challenge in many aspects, especially finding time to develop leadership skills. Such skills are essential to making it to the top of the professional ladder. Whether you’re a business executive, entrepreneur, college student, or stay-at-home parent, having great leadership skills can open up new opportunities. 

Leadership Development

First, it is important to identify a key leadership area you want to develop. You’re already limited on time, so don’t try to tackle too much at once. Review any data or feedback that you have, such as performance reviews or results of a recent 360 survey. Identify no more than two competencies or skills you want to improve.

Second, set yourself a time limit. It’s common for leaders to make critical mistakes by trying to do too much, too fast. You will get excited, watch an hour’s worth of content in one day, get overwhelmed by too many ideas and tips, and either lose your motivation or try to implement and get discouraged by the lack of results. Instead, remember this is a long-term game. Small actions you do every day will be much more effective in the long term, than short bursts of activity. And in every busy leaders’ life, getting help to enhance and encourage leadership development is easy with Ambition in Motion’s executive mastermind groups

Mentorship programs are a great way to continuously invest in leadership development throughout the organization. The program does not have to be complicated, with some basic content it can provide both people in a horizontal mentorship exposure to valuable development content.

One highly-rated professional mentorship program is the AIM Insights Executive Mentorship program. The key part of this program is that your mentor acts as a source of guidance and coaching, customized to your individual needs.

Luckily, this mastermind mentorship program has short videos, meaning that you only need to invest three to five minutes a day. Find a course that matches a developmental area you have identified. Commit to watching one or two short videos a day. And the customized coaches that you’re paired with guide you to make physical and mental notes of key takeaways and ideas for how to implement into your day.

What is executive coaching? 

Executive coaches work with business leaders to enable their rapid development in the workplace. They also assist with specific problems that a board member, or senior manager, wants to work through outside of the normal business framework. 

This coaching focuses very specifically on the issues that an executive wants to work through. Thus it becomes a speedy way to improve skills and to achieve personal and professional objectives.

The executive coach gives the executive feedback and a new perspective that enables them to set goals and work towards them. The coaching sessions use objective feedback to drive the executive's thought processes forward through their issues.

Becoming a Better Leader

Leadership development should be recognized as an ongoing part of professional life. And while dipping in and focusing on it when time allows is great, as we all know, time doesn’t always allow. That doesn’t mean that you can’t develop your skills. All it takes to become a better leader is dedication and a small investment of time.

If this still feels overwhelming, remember this: We mistakenly think that leadership development only occurs in the workplace. However, research suggests that most effective leaders learn all the time and everywhere. 

As a manager or executive, having a support system such as an executive mentor is crucial. But be aware of your own need for support and friendship in the work environment and make a conscious effort to seek them out in the appropriate places. 


Thu 9 February 2023
In January 2023, Ambition in Motion CEO Garrett Mintz faced an interesting  quandary that a participant brought to the table in an Executive Mastermind group meeting. This executive talked about the lavish praises that  her CEO had given her, but also made note of the fact that her CEO had effectively quadrupled her responsibilities. In addition to this,  despite the dramatic increase in responsibilities, this executive had received no proportionate increase in pay or benefits. 

This is a phenomenon known as contradictory feedback. While this normally happens from different managers having different expectations, goals, or communication styles, it can also happen implicitly as well. In this case, giving the praise seemed to be a reward, but additional responsibilities with no pay? That feels like a punishment. While in this case an executive fell victim to this, it could easily happen to a direct report because of poor management. Let’s talk about how to properly recognize your employees.  Recognition falls into two distinct categories: constructive criticism and properly rewarding employees. Both categories help make up effective managerial recognition. 

Giving good constructive criticism is an important aspect of being a manager, as it helps to build trust, improve performance, and promote personal and professional growth.  It is important to remember that constructive criticism should be an ongoing process, not just a one-time event. Managers should strive to create a culture of open and honest feedback, where individuals feel comfortable giving and receiving feedback, and where feedback is used as a tool for growth and improvement. By doing so, they can help to create a workplace where individuals feel valued and motivated, and where they can reach their full potential. Here are some tips for giving effective feedback to your direct reports:

·        Specific and actionable: Constructive criticism should be specific and actionable, focusing on specific behaviors or actions that need improvement, rather than generalizations or blanket statements. For example, instead of saying "you're not doing a good job," you could say "I noticed that you missed this deadline, can we discuss ways to prevent that from happening in the future?"
·        Timing: Constructive criticism should be given in a timely manner, as close to the event as possible. Delaying feedback can make it less effective and more difficult to address the issue.
·        Focus on improvement: The goal of constructive criticism is to help the individual improve, not to punish or discredit them. Feedback should be focused on helping the individual understand what they need to do differently in the future.
·        Follow-up: Constructive criticism should be followed up with regular coaching, mentoring, or feedback sessions to monitor progress and provide additional support as needed.

While criticism and praise are important aspects of recognizing and rewarding good employees, it should not be the only form of reward. They are not enough to motivate and engage employees and can quickly become meaningless if overused. Additionally, praise may not always align with the individual's personal and professional goals and may not provide tangible benefits that are important to the employee.

To be effective, rewards for good employees should be diverse and tailored to the individual's needs and preferences. The following rewards provide tangible and nontangible benefits that employees can see and feel and help to show that their efforts are valued and appreciated.

1)     Flexibility and autonomy: Allowing employees to have more control over their work, such as flexible hours or the ability to work remotely, can be a powerful reward. By giving employees the freedom to manage their own time, you are showing them that you trust and value their abilities.
2)     Professional development opportunities: Investing in your employees' professional growth and development is a great way to reward and retain top talent. Offer training and development opportunities, such as workshops, conferences, mastermind groups or mentorship programs, to help employees improve their skills and advance in their careers. For help promoting these benefits, use this resource.
3)     Monetary rewards: Financial incentives, such as bonuses, can be an effective way to reward employees for their hard work. However, it is important to be mindful of the reasons for the reward, and to ensure that it is tied to specific performance metrics and achievements. Using a tool such as AIM Insights can make tracking specific metrics from employees much easier.
4)     Time off: Providing employees with additional time off, such as paid time off, can be a valuable reward. This can include a flexible schedule, additional paid vacation days, or a paid day off for a special occasion.
5)     Employee events and activities: Organizing employee events and activities, such as team building exercises, company outings, or social events, can be a fun and effective way to reward employees. These types of events provide opportunities for employees to bond and have fun and can help to foster a positive and motivated work environment.
6)     Autonomy and trust: This can include giving employees more control over their work and allowing them to take ownership of their projects.
7)     Support and resources: This can include providing employees with the resources and support they need to succeed, such as access to technology, tools, or training, like AIM Insights.
8)     Job enrichment: Providing employees with new and challenging responsibilities or allowing them to take on additional projects or tasks, can be a rewarding and motivating experience. By giving employees the opportunity to grow and develop their skills, you are showing them that you value their contributions and trust in their abilities.

Managers can help to build trust and improve performance among their direct reports by giving good criticism. The key is to be clear, specific, and solution-focused, and to encourage open and honest dialogue. In addition to that, by taking a creative and holistic approach to rewarding employees, managers can help to foster a positive and motivated work environment. 

Thu 23 February 2023
In today's fast-paced and competitive business world, organizations must continuously strive to improve their efficiency and productivity. One way to achieve this is through the use of SMART goals. SMART goals provide a framework for employees to set specific, measurable, achievable, relevant, and time-bound objectives that can help them focus their efforts and achieve their goals efficiently. 
SMART is an acronym that stands for Specific, Measurable, Achievable, Relevant, and Time-bound. It's a widely used framework for setting goals that helps to ensure that goals are well-defined, realistic, and achievable.
  1. Specific: Goals should be clear and specific, so that it's easy to understand what the goal is and what needs to be accomplished.
  2. Measurable: Goals should be quantifiable, so that progress can be tracked and success can be determined.
  3. Achievable: Goals should be realistic and achievable, given the resources and limitations available.
  4. Relevant: Goals should be relevant to the overall objectives of the individual or organization and align with their values and priorities.
  5. Time-bound: Goals should have a specific deadline, so that there is a sense of urgency and accountability to achieve the goal within a specific timeframe.
 
Here are the benefits of using SMART goals and how they can increase efficiency and organization in the workplace.
 
Clarity and Focus
The first benefit of using SMART goals is that they provide clarity and focus for employees. When employees know what they need to achieve and have a specific goal to work towards, they are better able to focus their efforts and avoid distractions. This increased focus leads to greater efficiency and productivity, as employees are better able to manage their time and resources.
 
Prioritization
Another benefit of SMART goals is that they help employees prioritize their tasks and activities. When employees have a clear understanding of what is expected of them, they can prioritize their work and ensure that they are working on the most important tasks first. This reduces wasted time and effort on less critical tasks, leading to better use of time and resources.
 
Motivation and Engagement
SMART goals also increase employee motivation and engagement. When employees have a specific goal to work towards, they are more likely to be engaged in their work and motivated to achieve their objectives. This increased motivation leads to greater productivity and efficiency, as employees are more committed to their work and focused on achieving their goals.
 
Measurement and Accountability
The 'M' in SMART stands for measurable, which means that progress towards the goal can be tracked and measured. This provides a sense of accomplishment and progress, which can motivate employees to work more efficiently. It also provides a basis for accountability, as employees can be held responsible for meeting their objectives.
 
 
SMART Goals: A Guide to Helping Your Employees Achieve Their Objectives
 
Goal-setting is a critical component of success in both personal and professional life. However, setting goals is not enough; they must be well-defined, measurable, and achievable in order to be effective. By setting SMART goals, individuals and organizations can focus their efforts, track their progress, and increase their chances of achieving their desired outcomes.
 
Here is a 5-step guide on how to teach your employees to set SMART goals and help them achieve their objectives.
 
  1. Teach Employees to Set Specific Goals
The first step in the SMART goal-setting process is to ensure that the goals are specific. Employees should be encouraged to define exactly what they want to achieve and the outcomes they are hoping for. Specific goals help to provide clarity and focus, making it easier for employees to determine what they need to do to achieve their objectives.
An efficient employee 
 
2. Emphasize the Importance of Measurable Goals
The next step is to ensure that the goals are measurable. This means that employees should be able to track their progress and determine whether they are on track to achieve their goals. Measurable goals also provide a sense of accomplishment as employees see the progress they are making towards their objectives.
 
3. Encourage Achievable Goals
Goals should be achievable, meaning that they should be realistic given the resources and limitations of the employees and the organization. Helping employees to set achievable goals can increase their confidence and motivation, as they see that their efforts are making a tangible difference.
 
4. Focus on Relevant Goals
Goals should be relevant to the employee's job and the organization's objectives. Relevant goals help to ensure that the employee's efforts are aligned with the organization's priorities, and that their goals are contributing to the overall success of the company.
 
5. Emphasize the Importance of Time-bound Goals
Finally, goals should be time-bound, meaning that they should have a specific deadline. This provides a sense of urgency and helps to keep employees focused on their objectives. It also allows for regular check-ins and progress updates to ensure that the goals are on track to be achieved.
 
AIM Insights is an online platform designed to help managers and employees collaborate more effectively on goal-setting and performance management. It provides managers with tools to help employees set specific, measurable, achievable, relevant, and time-bound (SMART) goals, track progress towards those goals, and receive feedback and coaching throughout the process. Here are some ways AIM Insights allows managers to help their employees set and achieve their goals:
 
●       Facilitates goal setting: AIM Insights provides a structured process for setting goals, including prompts for identifying areas of focus, creating measurable objectives, and setting timelines for completion. Managers can use this process to guide employees in setting meaningful goals that align with the organization's overall objectives.
●       Tracks progress: The platform allows employees to track their progress towards their goals and provides managers with visibility into that progress. This enables managers to identify potential roadblocks and provide support and guidance to help employees overcome them.
●       Provides feedback: AIM Insights encourages ongoing feedback and coaching between managers and employees. Managers can use the platform to provide feedback on employee performance, offer suggestions for improvement, and recognize progress towards goals.
●       Supports performance conversations: AIM Insights facilitates regular performance conversations between managers and employees. This allows them to review progress towards goals, discuss any challenges, and adjust goals as needed.
 
The use of SMART goals is an effective way to increase efficiency and organization in the workplace. By providing clarity and focus, prioritization, motivation and engagement, measurement and accountability, and organization and planning, SMART goals help employees achieve their objectives efficiently and effectively. Organizations that encourage the use of SMART goals can expect to see increased productivity, improved performance, and greater success in achieving their goals.
By using AIM Insights, managers can help their employees set goals that are aligned with the organization's objectives, track progress towards those goals, and provide ongoing feedback and coaching to support goal achievement. This, in turn, can improve employee engagement, motivation, and overall performance.
Once employees have set their SMART goals, it is important for leaders to review their goals and help them achieve their objectives. This can be done through regular check-ins and progress updates, as well as providing resources and support to help employees overcome any obstacles they may face.
Teaching your employees to set SMART goals is a valuable investment in the success of both the employees and the organization. By providing clear guidelines and support, leaders can help employees achieve their objectives, increase their satisfaction and motivation, and contribute to the overall success of the company.
Thu 23 February 2023
Perfectionism is a trait that many managers struggle with. On the surface, striving for excellence and attention to detail can seem like positive attributes, but when taken to extremes, perfectionism can lead to negative outcomes, such as burnout, micromanagement, and missed deadlines. Managers will be challenged to properly strike a balance between achieving perfection and being overly attentive.

The Pros and Cons of Perfectionism

It is important to note that being a perfectionist is not entirely negative- here are some reasons why being a perfectionist can be advantageous for a manager:

·        High standards can lead to better quality work: When a manager has high standards for their team, it can encourage team members to put in the extra effort to produce higher quality work.
·        Attention to detail can prevent mistakes: When a manager is focused on achieving perfection, they are more likely to catch mistakes or errors before they become bigger problems.
·        Perfectionism can drive innovation: A manager who is always looking for ways to improve and achieve better results can inspire team members to think outside the box and innovate.
·        Perfectionism can set a positive example: When a manager holds themselves to a high standard, it can inspire team members to do the same and strive for excellence in their own work.
·        Perfectionism can enhance the company's reputation: High-quality work can help establish the company as a leader in its field, leading to increased customer satisfaction and loyalty.

On the contrary, being too much of a perfectionist can have negative consequences, such as the following:

·        Perfectionism can lead to a lack of progress: When managers are too focused on perfection, they may spend too much time obsessing over details instead of moving forward. This can lead to missed deadlines and missed opportunities.
·        Perfectionism can lead to burnout: Managers who are perfectionists may put excessive pressure on themselves and their team members, leading to burnout and stress.
·        Perfectionism can hinder creativity: When managers are too rigid in their expectations, team members may be less likely to take risks or suggest new ideas for fear of falling short of impossible standards.
·        Perfectionism can damage morale: Team members may feel discouraged and demotivated if they feel they can never meet their manager's high expectations.
·        Perfectionism can be expensive: Striving for absolute perfection can result in unnecessary expenditures of time, money, and other resources.

So with all of this in mind, it isn’t surprising that many managers struggle to find the ideal balance for just how perfect they should be. Here are some tips on how to do so-

 

1)     Set Realistic Goals

One of the main reasons why managers become perfectionists is that they set unrealistic goals for themselves and their team. While it's important to aim high and challenge yourself, it's equally crucial to be realistic about what can be achieved within a given timeframe.

To avoid falling into this trap, managers should start by breaking down larger goals into smaller, more manageable tasks. They should also ensure that each task has a clear deadline and is achievable within the given timeframe.

Use SMART criteria to set goals that are Specific, Measurable, Attainable, Relevant, and Time-bound. This approach helps ensure that goals are focused, measurable, and achievable within a given timeframe. SMART goals are a core component to how leaders can manage their team using AIM Insights. Here is an article on how to set SMART goals

 

2)     Prioritize Tasks

Another way to avoid perfectionism is to prioritize tasks according to their level of importance. Managers should focus on completing the most critical tasks first, and then move on to less urgent ones. Prioritizing tasks can be daunting at first, so the key in prioritizing is as follows:

a.      Identify the most urgent tasks that require immediate attention.
b.      Determine which tasks will have the greatest impact on the organization's goals and objectives.
c.      Consider the resources available, including time, budget, and personnel, and allocate them to the most critical tasks.
d.      Break down larger tasks into smaller, more manageable steps to help manage time and resources more effectively.
e.      Regularly review and adjust priorities as circumstances change.

 

3)     Embrace Mistakes

Perfectionists often have a hard time dealing with mistakes or failures. They tend to view these as a reflection of their own inadequacies, which can lead to self-doubt and anxiety.

To avoid falling into this trap, managers should try to adopt a growth mindset. This means embracing mistakes as opportunities to learn and grow, rather than as a sign of failure.

By viewing mistakes as learning opportunities, managers can become more resilient and better equipped to handle challenges in the future.

4)     Delegate Tasks

Another way to avoid perfectionism is to delegate tasks to team members. Managers often feel like they need to do everything themselves to ensure that it's done correctly, but this can be a recipe for burnout and inefficiency.

Delegating tasks not only helps managers to free up their time, but it also empowers team members to take ownership of their work and develop new skills. Using tools such as AIM Insights can also assist in determining how much a direct report already has on their plate before delegating further tasks on to them. Furthermore, it is important to make sure that these members are okay with additional responsibilities or are being adequately compensated for the increase in their role.

5)     Set Boundaries

Perfectionists often have a hard time setting boundaries around their work. They may feel like they need to be available at all times and respond to every email or message immediately.

To avoid falling into this trap, managers should set clear boundaries around their work hours and availability. This means turning off their work phone and email outside of work hours and being clear about their response times.

Setting boundaries can help managers to create a better work-life balance and avoid burnout.

6)     Focus on the Big Picture

Finally, managers can avoid perfectionism by focusing on the big picture. While attention to detail is important, it's equally crucial to keep the larger goals in mind.

By focusing on the bigger picture, managers can avoid getting bogged down in minor details and maintain perspective on what really matters.

Perfectionism can be a challenging trait to overcome, but it's essential for managers to find a healthy balance between quality and efficiency. By setting realistic goals, prioritizing tasks, embracing mistakes, delegating tasks, setting boundaries, and focusing on the big picture, managers can avoid falling into the trap of perfectionism and become more effective leaders.

Fri 10 March 2023
Leaders can lose energy on off days due to various reasons, such as stress, overwhelm, lack of sleep, physical illness, or personal issues. These factors can drain a leader's physical and mental energy, making it challenging to focus on their responsibilities and make effective decisions.
Leaders who prioritize their energy levels can maintain their focus and motivation, leading to better decision-making, communication, and productivity. They can also avoid burnout, which is a common problem among leaders. Burnout can lead to physical and mental health problems, decreased job satisfaction, and reduced performance.
To prioritize their energy levels, leaders can take breaks throughout the day, engage in physical activity, practice mindfulness or meditation, and prioritize rest and sleep. By taking care of themselves, leaders can improve their well-being and maintain their ability to lead effectively over the long term.
Leaders need to prioritize their mental health and energy levels, even when they're having an off day, for several reasons:

  • Improved decision-making: Leaders are responsible for making critical decisions that can have a significant impact on their organization. When a leader is tired, stressed, or overwhelmed, their decision-making abilities can be impaired, leading to poor choices that can harm the business. Prioritizing mental health and energy levels can help leaders make better decisions that benefit the organization.
  • Better communication: Communication is a vital aspect of leadership, and when a leader is feeling drained or unproductive, their ability to communicate effectively can suffer. Prioritizing mental health and energy levels can help leaders communicate with their team members and stakeholders more clearly and effectively, leading to better relationships and improved outcomes.
  • Increased productivity: When a leader is feeling drained or unproductive, it can be challenging to motivate their team and achieve their goals. Prioritizing mental health and energy levels can help leaders boost their productivity, leading to better results for the organization.
  • Role modeling: Leaders set the tone for their organization, and their behavior can influence their team members' mental health and well-being. By prioritizing their own mental health and energy levels, leaders can role model healthy behaviors and promote a positive work culture.
  • Burnout prevention: Burnout is a common problem among leaders in the business world, and it can lead to significant consequences for the individual and the organization. By prioritizing their mental health and energy levels, leaders can reduce the risk of burnout and maintain their ability to lead effectively over the long term.

Taking care of oneself is not only beneficial to the leader but also to the entire organization. Leaders who prioritize their mental health and energy levels will be better equipped to handle the challenges of their role and achieve their goals over the long term.
Here are 6 top suggestions for prioritizing your mental health and re-energizing yourself through your leadership role. 

  1. Take a break
The first step in re-energizing yourself as a leader is to take a break. Sometimes, all you need is a few minutes of quiet time to reset your mind and clear your thoughts. Take a walk outside, practice some deep breathing exercises, or simply sit in a quiet room and relax for a few minutes.

2. Get moving
In the opposite respect, physical exercise is an excellent way to re-energize your body and mind. When you exercise, your body releases endorphins, which can improve your mood and help you feel more alert and focused. You don't need to spend hours at the gym to reap the benefits of exercise. Even a short walk or a few minutes of stretching can be enough to boost your energy levels and help you refocus.

3. Connect with others
Leadership can be a lonely job, but you don't have to face it alone. Connecting with others can be an excellent way to re-energize yourself and gain some perspective on your situation. Talk to a trusted friend or colleague, join a professional group or network, or seek out a mentor or coach who can offer guidance and support.

4. Try something new
If you're feeling stuck in a rut, trying something new can be a great way to re-energize yourself and gain some fresh perspective. Take a new class, try a new hobby, or simply explore a new part of your city or town. Getting out of your comfort zone can be intimidating, but it can also be a powerful way to re-energize your mind and body.

5. Practice self-care
As a leader, you're responsible for taking care of others, but it's essential to take care of yourself too. Practicing self-care can be an excellent way to re-energize yourself and regain your focus and productivity. This might involve getting enough sleep, eating a healthy diet, taking regular breaks, or indulging in a favorite hobby or activity.

6. Focus on the big picture
When you're having an off day, it can be easy to get bogged down in the details and lose sight of the big picture. Focusing on your long-term goals and vision can be an excellent way to re-energize yourself and gain some perspective. Take some time to reflect on why you're in your leadership role and what you hope to achieve in the long term.

Leadership is not an easy job, and even the most accomplished leaders have their off days. 
It is crucial for leaders to prioritize their energy levels when they're having an off day. Leaders are responsible for guiding their teams and making critical decisions that can impact the organization's success. When a leader is feeling drained or unproductive, it can affect their ability to lead effectively and achieve their goals.


Tue 28 March 2023
Managing your boss' expectations while keeping your team excited can be a challenging task, but it is essential for maintaining a productive and harmonious work environment. As a leader, you need to ensure that your team is motivated, engaged, and productive, while also meeting your boss' expectations and goals. 
Finding this balance between your boss’ expectations and your teams’ engagement often becomes more challenging in ever-changing situations. For example, a Fortune 500 company acquired a startup company in hopes of expanding their reach and innovation. 
The new team was thrilled to be a part of such a successful company, but they soon realized that the integration process was not going as smoothly as they had hoped. The leaders of the company tried several different approaches for the new team to focus on, but they kept changing the direction, leaving the startup team feeling burnt out and confused.
The first few weeks after the acquisition were exciting, as the team worked on exciting new projects and was given free reign to explore their creativity. But as time went on, the team began to feel the pressure of the constantly changing direction. They struggled to keep up with the ever-changing expectations and goals, which left them feeling drained.
As the weeks went on, the team's frustration continued to grow. They felt like they were constantly spinning their wheels, trying to keep up with the latest directive from their leaders. 
These are the 7 best practices to best help the manager of this team keep their team’s spirits high and stay on track with their new boss’ goals: 

  1. Understand Your Boss' Expectations:
The first step to managing your boss' expectations is to understand what they expect from you and your team. This requires clear communication and regular check-ins to ensure that you are on the same page. Your boss may have specific goals, timelines, or preferences that they want you to follow. Make sure you understand what is expected of you and your team, and communicate any challenges or concerns that you may have.

2. Keep Your Team Informed:
Once you have a clear understanding of your boss' expectations, it is important to communicate this information to your team. Share the goals and expectations with your team and ensure that they understand the importance of meeting them. Keep your team informed about any changes in direction or new priorities from your boss. This will help your team to stay focused and motivated, and it will also prevent any surprises that could impact their work.

3. Set Realistic Expectations:
It is important to set realistic expectations for your team that align with your boss' expectations. Don't overpromise and underdeliver. This can lead to disappointment and frustration, both from your boss and your team. Instead, set realistic goals and timelines that are achievable for your team. Work with your team to break down tasks into smaller, more manageable pieces, and set clear deadlines for each task. This will help your team to stay motivated and on track.

4. Encourage Feedback and Collaboration:
Encourage your team to provide feedback and collaborate with each other. This can help your team to stay engaged and motivated. It can also help to identify any potential issues or challenges early on, which can be addressed before they become bigger problems. Provide opportunities for your team to share their ideas and suggestions, and listen to their feedback. This will help to build trust and respect within your team, and it will also foster a culture of collaboration and continuous improvement.

5. Recognize and Celebrate Achievements:
Recognizing and celebrating achievements is a great way to keep your team excited and motivated. Celebrate when your team meets a goal or completes a project, and acknowledge their hard work and contributions. This can be as simple as a shout-out in a team meeting or as elaborate as a team outing or celebration. Recognizing your team's achievements will help to build morale and foster a positive work environment.

6. Provide Opportunities for Growth and Development:
Providing opportunities for growth and development is another great way to keep your team excited and motivated. Offer training, mentorship, or stretch assignments to help your team to develop their skills and advance their careers. This will show your team that you are invested in their success and that you value their contributions to the team. It will also help to keep your team engaged and motivated, as they work towards achieving their goals.

7. Communicate Regularly with Your Boss:
Regular communication with your boss is key to managing their expectations. Keep them informed about your team's progress, any challenges or roadblocks, and any successes or achievements. If there are any changes to the timeline or goals, communicate these changes to your boss as soon as possible. This will help to build trust and open communication between you and your boss, which is essential for maintaining a positive work environment.


All in all, managing your boss' expectations while keeping your team excited requires clear communication, realistic expectations, feedback and collaboration, recognition and celebration, opportunities for growth and development, and regular communication with your boss.
For the Fortune 500 company mentioned above, after reviewing these methods, the team manager called a meeting with the leaders of the company to discuss the challenges that the team was facing. The manager explained that while they were excited to be a part of the company, they were struggling to keep up with the changing expectations and goals.
After some discussion, the leaders of the company and the team came up with a plan to address the challenges. With a clear plan in place, the team began to feel more confident and motivated. They knew that their leaders were committed to their success and were invested in helping them achieve their goals. Over time, the team began to thrive, and their work began to make a significant impact on the company.
By working together, the leaders and the team were able to overcome the challenges they faced, and ultimately achieve success.


Tue 28 March 2023
Leadership is a critical aspect of any organization, and the skills and abilities of its leaders can significantly impact its success. However, not all leaders have had the benefit of formal training, and many may find themselves struggling to keep up with the demands of their roles. Fortunately, there are several effective ways for managers to upskill leaders who have received minimal formal training. Some of these include opportunities, while others include actual education.

  • On-the-Job Training- One of the most effective ways to upskill leaders is through on-the-job training. This approach involves providing leaders with opportunities to learn and develop new skills while they are actively engaged in their roles. This can include assigning them to new projects or tasks that challenge their abilities and providing them with feedback and support as they progress.
  • Mentorship and Coaching- Another effective way to upskill leaders is through mentorship and coaching. This approach involves pairing leaders with experienced mentors or coaches who can guide them through the process of developing new skills. Mentors or coaches can provide regular feedback and support, as well as offer insights into best practices and strategies for success. One way great tool to help upskill untrained leaders is AIM Insights which provides both coaching and metrics to help leaders better understand their teams.
  • Online Courses and Workshops- Many online courses and workshops are available that can help leaders develop new skills. These courses cover a wide range of topics, from leadership and management to specific technical skills, and can be completed at the leader's own pace. Online courses and workshops are particularly useful for leaders who may not have the time or resources to attend in-person training programs. Sponsoring manager’s further education can also go a long way in developing a leader and their loyalty.
  • Conferences and Networking Events- Attending conferences and networking events is another excellent way for leaders to upskill. These events provide opportunities to hear from experts, exchange ideas with peers, and build valuable professional connections. Leaders can learn about new trends and best practices and gain insights into how other organizations are approaching similar challenges.
  • Job Shadowing and Cross-Training- Job shadowing and cross-training opportunities can help leaders gain exposure to different areas of the organization and develop a broader range of skills. This approach involves temporarily switching roles with another leader or team member or spending time observing and learning from someone in a different part of the organization. Leaders can gain valuable insights into how different teams and departments operate and learn new skills that they can apply in their own roles.

In addition to the actions mentioned above, there are a few actions that direct reports and leadership can take, along with senior managers. As a leader, you have a responsibility to help newer managers learn more about leadership. Effective leadership is essential to the success of any organization, and providing guidance and support to new managers can help them develop the skills they need to be successful in their roles.

  • Encourage Collaboration and Knowledge Sharing- Encouraging collaboration and knowledge sharing among managers can also help unskilled managers improve their skills. Managers who have more experience and expertise can offer valuable insights and guidance to their less experienced colleagues. Creating a culture of collaboration and knowledge sharing can help managers feel more comfortable seeking advice and support from their peers and can facilitate the sharing of best practices and lessons learned.
  • Be a Role Model- One of the most effective ways to help newer managers learn about leadership is to lead by example. As a manager, you should model the behaviors and qualities that you want to see in your team. By demonstrating strong leadership skills, you can show newer managers what effective leadership looks like in action.
  • Provide Clear Expectations and Goals- Managers who lack experience or skills may struggle to meet the expectations of their roles. Providing clear expectations and goals can help managers understand what is expected of them and what they need to achieve. Setting goals that are specific, measurable, achievable, relevant, and time-bound (SMART) can help managers stay focused and motivated and can provide a roadmap for their development.
  • Offer Regular Feedback and Support -Another way to help an unskilled manager is by offering regular feedback and support. Managers who are new to their roles or who lack experience may struggle to identify areas for improvement and may not know how to address them effectively. Regular feedback and support can help managers understand their strengths and weaknesses, identify areas for improvement, and develop plans to address any shortcomings.
  • Delegate Responsibilities- Delegating responsibilities to newer managers can help them develop their leadership skills. By giving them ownership over projects or initiatives, you can provide them with opportunities to practice decision-making, communication, and other leadership skills. Be sure to provide clear guidance and support as needed but allow them to take the lead and learn from their experiences.
  • Provide Opportunities for Leadership Development- Providing opportunities for newer managers to develop their leadership skills can help them build confidence and improve their performance. Consider offering leadership development programs, mentoring, or coaching to help them build the skills they need to be effective leaders.
  • Encourage Continuous Learning- Effective leaders are always learning and growing. Encourage newer managers to seek out learning opportunities, such as attending leadership seminars or workshops, reading books on leadership, or networking with other leaders in their industry. By supporting their professional development, you can help them build the skills and knowledge they need to be successful leaders.

Helping untrained managers develop the skills they need to succeed is critical to the success of any organization. Providing training and development opportunities, offering regular feedback and support, encouraging collaboration and knowledge sharing, providing clear expectations and goals, and offering coaching and mentoring are all effective ways to help unskill managers improve their skills and become more effective leaders. By investing in the development of their managers, organizations can improve their overall performance and achieve greater success. 



Mon 24 April 2023
Embracing mistakes is critical for leaders who want to build a successful team and a strong culture for several reasons.

First, it fosters a growth mindset. When leaders and team members are open to mistakes, they are more likely to view them as learning opportunities rather than failures. This mindset encourages experimentation, creativity, and risk-taking, all of which are essential for innovation and growth. In contrast, a culture that fears mistakes can stifle creativity and discourage team members from taking risks.

Embracing mistakes encourages transparency and accountability. When leaders share their own mistakes with their teams, it creates a sense of vulnerability and honesty. This type of transparency helps to build trust between leaders and team members and fosters a culture of accountability. When team members know that mistakes will be acknowledged and addressed, they are more likely to take responsibility for their own actions and work collaboratively to find solutions to problems.

It also helps to break down hierarchies and power structures within organizations. When leaders are willing to admit to mistakes, it sends a message that everyone is fallible and that no one is above making mistakes. This type of culture encourages open communication and collaboration, as team members feel more comfortable sharing their own ideas and perspectives.

When team members are encouraged to view mistakes as learning opportunities, they are more likely to bounce back from setbacks and failures. This resilience can help to strengthen the team's ability to overcome challenges and adapt to change.

After all, the way we respond to mistakes can have a significant impact on our personal and professional growth. In many workplaces, there is a culture of fear surrounding mistakes. Employees may try to hide their mistakes from their supervisors, or they may feel embarrassed and ashamed when they do make a mistake. This culture of fear can lead to a lack of innovation, low morale, and decreased productivity. On the other hand, building a culture that embraces mistakes can lead to growth, innovation, and a stronger sense of team unity.

So, how can leaders build a culture that embraces mistakes? One important step is for leaders to share their own mistakes with their teams. When leaders are transparent about their own mistakes, it sends a message that mistakes are not something to be ashamed of, but rather an opportunity for growth and learning. Sharing mistakes also helps to break down the hierarchy that can exist in some workplaces. When leaders admit to making mistakes, it shows that they are human and can help to create a more collaborative and supportive work environment.

Another way to build a culture that embraces mistakes is to recognize and celebrate when team members make mistakes. This may seem counterintuitive, but when we acknowledge mistakes, we take away the shame and embarrassment that can be associated with them. When team members know that their mistakes will be recognized and celebrated, they are more likely to take risks and try new things. This can lead to increased innovation and growth for both individuals and the team as a whole.

Of course, it is also important to learn from mistakes. When mistakes happen, it is essential to take the time to reflect on what happened and why. This reflection can help individuals and teams to identify areas for improvement and develop strategies to avoid similar mistakes in the future. Leaders can help facilitate this reflection by creating a safe space for team members to discuss their mistakes and share what they have learned.

In addition to reflection, it is important to take action to prevent similar mistakes from happening in the future. This may involve implementing new processes, providing additional training, or making changes to policies and procedures. When team members see that their mistakes are being taken seriously and that action is being taken to prevent similar mistakes in the future, it reinforces the message that mistakes are opportunities for growth, not something to be feared.

Building a culture that embraces mistakes requires ongoing effort and commitment. It is not something that can be achieved overnight, but rather a process that requires consistent attention and reinforcement. Leaders can help to reinforce this culture by consistently modeling the behaviors they want to see in their team members, recognizing and celebrating mistakes, and providing opportunities for reflection and learning.

To build this type of culture, leaders must be willing to share their own mistakes, recognize and celebrate mistakes made by team members, facilitate reflection and learning, take action to prevent similar mistakes in the future, and consistently reinforce the message that mistakes are opportunities for growth. With dedication and commitment, leaders can create a work environment where mistakes are not feared, but rather embraced as a natural part of the learning process.


Fri 12 May 2023
On March 30th, 2023, Ambition in Motion hosted an executive symposium with panelists Laura Iannelli, Syriac Joswin, and Chris Mashburn. These symposiums are an effective way to network with successful executives and get to learn some of what makes them good leaders. High-level executives and thought leaders come together to discuss industry trends, share insights, and best practices, and engage in strategic discussions. The symposium typically features keynote speakers, panel discussions, and networking opportunities for attendees to connect and exchange ideas. 

The purpose of an executive symposium is to provide a platform for executives to learn from each other and gain new perspectives on the challenges and opportunities facing their industries. The symposium is usually organized around a specific theme or topic, such as emerging technologies, industry disruption, or global business trends.

During this symposium, an interesting point was brought up by Chris Mashburn.  Every month Chris and his team have a meeting involving a "mistake of the month" where everyone, especially him, shares a mistake they made. In Chris’ opinion- which was soundly endorsed by Laura and Syriac- the best companies have cultures where people can feel open to being honest and owning mistakes. Now, we’ve gone over the process of building and maintaining- a company culture that embraces mistakes, but how much is this actually used, and what else can companies use to enhance not only their culture but their public image as well? 

When a company acknowledges its mistakes openly, it can earn the appreciation of the public in several ways. First, it demonstrates honesty and transparency, which can build trust with customers and stakeholders. Second, taking steps to rectify a mistake and prevent it from happening again can improve customer satisfaction and loyalty. Third, openly acknowledging mistakes can lead to a strengthened brand reputation, positioning the company as a leader in its industry and a trusted partner. Finally, increased employee morale can result from a company committed to doing the right thing and creating a positive impact, which can lead to long-term benefits for the company.

One example of a company that openly acknowledges its mistakes is Buffer, a social media management platform. In 2013, Buffer suffered a major security breach that resulted in the exposure of its users' passwords. Rather than trying to sweep the incident under the rug, Buffer's CEO, Joel Gascoigne, published a detailed blog post explaining what had happened, how the company was responding, and what it was doing to prevent similar breaches in the future.

Gascoigne's transparency and accountability earned him praise from both customers and industry experts. Buffer's users appreciated the company's honesty and commitment to fixing the problem, and the incident ultimately strengthened their loyalty to the brand.

Another example is Starbucks, which famously closed all of its stores for a day in 2018 to conduct anti-bias training following an incident where two black men were arrested in one of its Philadelphia locations. In addition to the training, Starbucks issued a public apology and announced a series of policy changes to prevent similar incidents from happening in the future.

By acknowledging its mistake and taking swift action to address it, Starbucks demonstrated its commitment to creating a culture of inclusivity and respect for all customers. The incident prompted a national conversation about racial bias in public spaces and positioned Starbucks as a leader in the fight against discrimination.

In 2015, Volkswagen admitted to cheating on emissions tests for its diesel cars. The company's CEO, Martin Winterkorn, publicly apologized and resigned shortly after. Volkswagen also agreed to pay billions of dollars in fines and compensation to affected customers.

In 2016, Wells Fargo was fined $185 million for opening millions of fake customer accounts. The company's CEO, John Stumpf, faced intense criticism and eventually resigned. The company also launched a public apology campaign and implemented new policies and procedures to prevent similar issues from occurring in the future.

In the 1970s, Nestle faced a boycott over its marketing of baby formula in developing countries, which was found to be contributing to infant malnutrition and mortality. The company responded by introducing new marketing practices and donating millions of dollars to infant nutrition programs. Nestle also established the Nestle Infant Formula Audit Commission, which monitors the company's compliance with international marketing standards.

In 2018, Facebook faced intense criticism after it was revealed that Cambridge Analytica had accessed the personal data of millions of Facebook users without their consent. The company's CEO, Mark Zuckerberg, publicly apologized and testified before Congress. Facebook also launched new privacy controls and policies to prevent similar incidents from occurring in the future. We are also currently seeing settlements for users as a result of this.

What most of these companies have in common is that they are all massive companies that are present to this day, despite suffering from major accidents and public relations events. By acknowledging these mistakes, they were able to salvage their reputation and preserve their customers.

Mistakes happen, and that’s okay for the business, so long as they are handled appropriately. Ambition In Motion believes in this so strongly that they are hosting an Executive Symposium on How to Build a Culture of Embracing Mistakes.

If you are interested in going to the next Ambition in Motion Executive Symposium, click here! Our next event will be on Thursday, July 27th, 2023, from 5-8pm CDT. Participants will be able to enjoy hors d’oeuvres while networking with leaders, practice working through case studies with other executives, and get to learn from 3 distinguished panelists on how they have been able to effectively build a culture of embracing mistakes, and what mistakes they have made to get to the point that they are at now.

Unable to attend this event? No worries! Click here to stay updated on future events, and to see information about our previous events. For any questions regarding these symposiums, please contact [email protected]



Fri 12 May 2023
Starting a new job can be an exciting and overwhelming experience. From meeting new colleagues to learning the ins and outs of a company, there are many new things to adjust to. For managers and leaders, it's important to understand how their employees feel during this onboarding period, and to provide the necessary support to help them succeed. Unfortunately, not all managers prioritize this aspect of leadership. 

Recently, a new hire, Samantha, at a Fortune 500 company was excited to start her new job as a marketing coordinator at a tech startup. She had high hopes and was eager to prove herself. However, when Samantha arrived on her first day, she was given a brief orientation and then left to figure things out on her own.

She didn't know who to turn to for guidance or how to navigate the company's systems. Samantha felt lost and unsupported, and it wasn't long before she began to feel frustrated and discouraged. Within a week and a half, Samantha quit her job.

This scenario highlights the importance of guidance and support for new employees. Managers and leaders must take the time to onboard and provide clear direction to new hires. Without proper guidance, employees like Samantha can quickly become overwhelmed and feel unsupported, leading to a high turnover rate.

The first 90 days of employment are critical for new hires as they adjust to their new work environment, culture, and expectations. It's important for managers to make the onboarding process as smooth and welcoming as possible to set the tone for a successful work experience. This includes checking in regularly with new employees to understand how they're feeling and what support they may need. When employees feel that their manager cares about their experience, they're more likely to feel engaged, committed, and productive.

It's crucial for managers to understand that the first few weeks of an employee's new job are crucial to their success in the role. By providing guidance and support, managers can help new hires feel more comfortable and confident in their new position, which can lead to increased job satisfaction and better long-term retention rates.

What steps can managers take to improve the onboarding process?

Managers can take several steps to support new employees and better understand their feelings during the onboarding period. 
  1. First and foremost, they should make themselves available for questions and provide clear expectations for what is expected of the employee. Regular check-ins can also help managers understand how the employee is feeling and address any concerns or challenges they may be facing. 

2. Additionally, providing opportunities for employees to meet with other team members and learn about the company culture can also be beneficial.

3. AIM Insights is a tool that can help managers track and understand the first 90-day onboarding period for new employees. AIM Insights is a platform that allows managers and leaders to gain insights into their team's performance and engagement levels, and provides actionable steps to improve their team's success. One of the most important features of AIM Insights is its ability to track the onboarding progress of new employees.

Through the use of surveys and other assessment tools, AIM Insights helps managers understand how new employees feel about their onboarding experience. This allows managers to identify any potential issues and take proactive steps to address them before they become bigger problems. For example, if a new employee feels overwhelmed by their workload or doesn't feel like they have received enough guidance, AIM Insights can help managers identify these issues early on and provide the necessary support to help the employee succeed.

In addition to helping managers understand how new employees feel, AIM Insights can also help new employees adjust to their new workplace. By providing personalized coaching and mentoring, AIM Insights can help new employees develop the skills they need to succeed in their role and feel more confident in their abilities. This can help new employees feel more comfortable in their new workplace and can improve their overall job satisfaction.

With the help of AIM Insights, managers can avoid similar situations and ensure that their new employees are set up for success. By tracking the onboarding progress of new employees and providing personalized coaching and mentoring, AIM Insights can help managers identify any potential issues early on and provide the necessary support to help new employees succeed.


Fri 19 May 2023
In today's highly competitive business environment, exceptional leadership skills alone may not guarantee promotions. Many great leaders often wonder why their efforts and capabilities go unnoticed when it comes to advancing their careers. 
Many outstanding leaders find themselves facing a common hurdle: effectively communicating their leadership capabilities to key decision-makers. 
Leaders often encounter struggles when it comes to effectively communicating their leadership abilities. These challenges can hinder their ability to showcase their skills, connect with their teams, and gain recognition for their accomplishments. 
However, by addressing this challenge head-on and employing strategies to enhance their communication skills, leaders can distinguish themselves from the crowd and increase their chances of promotion.
The key lies in their ability to effectively communicate their leadership prowess and demonstrate their impact. This is where AIM Insights, a cutting-edge performance management tool, comes into play.

Unleashing the Power of the AIM Insights Performance Management Tool
While possessing remarkable leadership skills, extensive experience, and a track record of success, great leaders may struggle to convey their true potential to key decision-makers. This communication gap can impede their promotion prospects, leaving them feeling undervalued and overlooked. 
AIM Insights provides actionable insights and metrics to leaders and organizations to help them improve performance, enhance communication, and drive results. AIM Insights is a robust performance management tool designed to address the challenges associated with effective communication of leadership capabilities. 
By harnessing the capabilities of AIM Insights, leaders can differentiate themselves and significantly improve their chances of promotion.
 
Here are 5 reasons why AIM Insights is the tool to help you best communicate your leadership capabilities:

  1. Comprehensive Performance Metrics:
AIM Insights provides leaders with a comprehensive array of performance metrics, enabling them to track their achievements and demonstrate their impact. These metrics encompass key performance indicators (KPIs), employee engagement levels, project success rates, and financial performance, among others. By utilizing AIM Insights, leaders can quantify their contributions and showcase their ability to drive tangible results.
2. Objective Self-Assessment:
AIM Insights facilitates objective self-assessment by allowing leaders to evaluate their strengths and weaknesses with precision. This valuable feature empowers leaders to understand their leadership capabilities better, identify areas for improvement, and capitalize on their strengths. Armed with this knowledge, leaders can refine their communication strategies to effectively highlight their competencies and achievements.
3. Goal Alignment and Progress Tracking:
AIM Insights facilitates alignment with organizational goals and tracks progress towards them. By clearly demonstrating how their leadership initiatives directly contribute to overarching objectives, leaders can position themselves as valuable assets to the organization. This alignment showcases their strategic acumen and reinforces their commitment to the company's mission, setting them apart as leaders who comprehend the bigger picture.
4. Real-Time Feedback and Coaching:
AIM Insights incorporates real-time feedback mechanisms, enabling leaders to receive timely insights on their performance. This feature facilitates continuous improvement by highlighting areas that require attention or development. Through constructive feedback and targeted coaching, leaders can enhance their leadership communication skills, making them more effective at conveying their capabilities to decision-makers.
5. Dynamic Reporting and Visualization:
AIM Insights offers dynamic reporting and visualization tools that transform complex data into compelling narratives. Leaders can leverage these tools to create visually appealing reports and presentations, effectively conveying their accomplishments and impact. By presenting data-driven insights in an accessible and engaging manner, leaders can make a lasting impression and capture the attention of key stakeholders.

Leaders face the challenge of effectively communicating their leadership capabilities to secure promotions and recognition. By acknowledging and addressing these communication struggles head-on, leaders can distinguish themselves from the crowd. 
Employing techniques such as crafting compelling narratives, emphasizing results, fostering effective listening, embracing authenticity, and continuously honing communication skills will enhance leaders' ability to communicate their unique leadership capabilities. 
AIM Insights, a powerful performance management tool, empowers leaders to overcome these obstacles and distinguish themselves from the crowd. By utilizing AIM Insights' comprehensive performance metrics, objective self-assessment, goal alignment, real-time feedback, and dynamic reporting features, leaders can enhance their communication of leadership capabilities. 
Through the utilization of AIM Insights, leaders can position themselves as high-impact performers, increasing their chances of promotion and ensuring their exceptional leadership skills are recognized and rewarded accordingly.


Fri 16 June 2023
As an employee, you're not expected to work at the same company forever. Whether you're looking to advance within your current organization or explore new opportunities elsewhere, having a strong resume that highlights your accomplishments and skills is essential. 

Building your resume continuously throughout your jobs allows you to capture and showcase your accomplishments, demonstrate career progression, reflect continuous learning, seize unexpected opportunities, tailor your resume for specific positions, build confidence and self-awareness, prepare for performance reviews, and demonstrate career commitment. Here are some reasons why direct reports should prioritize resume-building throughout their careers:

  • Documenting Your Accomplishments: Continuously updating your resume allows you to document your accomplishments and contributions while they are fresh in your mind. By capturing your achievements in real-time, you ensure that no valuable experiences or skills are overlooked or forgotten. This documentation serves as evidence of your capabilities and helps you present a comprehensive picture of your professional growth.
  • Showcasing Career Progression: A continuously updated resume demonstrates your career progression over time. It allows potential employers to see how you have advanced, taken on increasing responsibilities, and acquired new skills and experiences. This progression showcases your ability to adapt, learn, and succeed in different roles, making you a more attractive candidate for future opportunities.
  • Reflecting Continuous Learning: Updating your resume regularly reflects your commitment to continuous learning and professional development. It shows that you actively seek new challenges, acquire new skills, and stay updated with industry trends. Employers value candidates who demonstrate a growth mindset and a willingness to expand their knowledge and expertise.
  • Seizing Unexpected Opportunities: Opportunities can arise unexpectedly, such as a new job opening or a chance to work on an exciting project. Having an updated resume readily available allows you to seize these opportunities promptly. It enables you to respond to job postings or network with potential employers without delay, increasing your chances of being considered for desirable positions.
  • Tailoring for Specific Opportunities: Each job opportunity is unique, with its own requirements and desired qualifications. By continuously building your resume, you can easily tailor it to match the specific needs of different positions. This customization allows you to highlight the most relevant skills, experiences, and accomplishments that align with the job requirements, increasing your chances of being selected for interviews and ultimately landing the job.
  • Building Confidence and Self-Awareness: Updating your resume provides an opportunity for self-reflection and self-awareness. As you review your accomplishments and experiences, you gain a deeper understanding of your strengths, skills, and professional journey. This increased self-awareness boosts your confidence and helps you articulate your value proposition during interviews and networking interactions.

However, it can be challenging to recall and effectively communicate all the tangible contributions and achievements you've made throughout your career. This is where AIM Insights, a powerful performance management tool, comes into play. By keeping track of your accomplishments at work, AIM Insights helps you build an impressive resume that showcases your value and potential to prospective employers.

One of the key features of AIM Insights is its ability to provide you with tangible portfolio tasks that demonstrate your impact on the organization. These tasks are curated based on your performance evaluations and feedback from your manager, allowing you to focus on the areas where you excelled. By completing these tasks and documenting the results, you create a tangible record of your achievements and contributions. This not only helps you recall specific examples when updating your resume but also provides concrete evidence of your abilities and the value you bring to the table.

A notable aspect of AIM Insights is its emphasis on SMART goals (Specific, Measurable, Achievable, Relevant, and Time-bound). When you view the "goals" section on AIM Insights, you can see the percentage of SMART goals you've set and accomplished. 

This feature not only encourages goal-oriented behavior but also provides a clear indicator of your performance and progress. It showcases your ability to set high-impact objectives that contribute to team success and drive overall performance. This information is invaluable when it comes to presenting yourself as an effective and goal-driven professional on your resume.

Another valuable aspect of AIM Insights is its ability to generate an impact score average based on your evaluations. This score reflects the overall impact of your work and highlights your contributions to the team's success. Being able to quantify your impact in this way is immensely beneficial when updating your resume. Prospective employers are always looking for candidates who can demonstrate measurable results and tangible achievements, and AIM Insights provides the data to back up your claims.

Furthermore, AIM Insights allows you to compare your impact scores with those of your peers. This feature provides context and perspective on your performance, showing how you stack up against others in your team or department. It offers valuable insights into your relative strengths and areas for improvement, allowing you to tailor your resume to highlight your unique abilities and stand out from the competition.

By utilizing AIM Insights, you gain several advantages when it comes to building your resume: 
  1. Firstly, you have access to tangible metrics and portfolio tasks that demonstrate your accomplishments and contributions. This gives you a structured framework to showcase your skills and abilities effectively. 
  2. Secondly, you can leverage the feedback and evaluations provided by your manager through AIM Insights. This feedback not only gives you a clear understanding of your performance but also serves as valuable evidence of your capabilities when constructing your resume.
  3. Lastly, AIM Insights tracks your progress and growth within your position and the organization. It provides a comprehensive record of your achievements, milestones, and professional development. This information is invaluable when it comes to updating your resume over time, as you can accurately reflect your career trajectory and demonstrate continuous improvement and growth.

AIM Insights is a powerful performance management tool that simplifies the process of keeping track of your accomplishments and helps you build a compelling resume. By providing tangible portfolio tasks, tracking SMART goals, generating impact scores, and facilitating manager feedback, AIM Insights empowers you to effectively showcase your skills and achievements. Whether you're aiming for career advancement within your current organization or exploring new opportunities, AIM Insights equips you with the tools and data you need to present yourself as a high-performing, results-driven professional.


Fri 30 June 2023
Life is a constant juggling act, and for those who find themselves in the dual role of being a parent and a manager, the struggle is real. Both parenting and balancing leadership responsibilities demands unwavering attention so prioritizing one over the other can be difficult. 

How does one manage to excel in both realms without succumbing to exhaustion and burnout? 

Is it possible to be a devoted parent and an effective manager, without compromising either role? 

Successfully navigating this delicate balancing act can significantly enhance an individual's skill set and bolster their resume.

The difficulties of balancing parenting and managerial responsibilities stem from the time constraints imposed by both roles. As a parent, one needs to dedicate ample time to nurturing and caring for their children, ensuring their well-being and development. Simultaneously, as a manager, there are deadlines to meet, teams to lead, and business objectives to achieve. The limited hours available in a day often leave individuals feeling torn between fulfilling their parental duties and excelling in their professional endeavors.

Despite these challenges, successfully managing the dual responsibilities of parenthood and leadership can yield significant personal and professional growth. Going through this process can enhance a person's skills and competencies in several ways. Effective time management, for instance, becomes a necessity when balancing the demands of parenting and managerial duties. The ability to prioritize tasks, delegate responsibilities, and utilize resources efficiently strengthens one's organizational and time management skills, which are highly valued in the professional sphere.

Moreover, building strong relationships with both team members and family members becomes crucial. These skills, such as active listening, conflict resolution, and empathy, are not only essential for fostering a positive work environment but also for maintaining harmonious family dynamics.

The process of balancing parenting and managerial responsibilities can cultivate resilience and adaptability. It requires individuals to be flexible, open to change, and adept at handling unexpected situations. These qualities are highly valued in the workplace, as they demonstrate an ability to navigate challenges, remain composed under pressure, and find creative solutions to complex problems.

Here are some strategies that can help you strike a harmonious balance between your personal and professional life, ensuring that you can thrive as a parent and leader simultaneously.

  1. Setting Priorities:
The key to successfully managing the challenges of parenthood and leadership lies in setting clear priorities. As a parent, your children are your topmost concern, and as a manager, your professional responsibilities demand attention. By identifying your core values and defining what matters most to you, you can allocate your time and energy accordingly. Determine the essential aspects of your parenting journey and the critical objectives in your managerial role, allowing you to focus on what truly matters.

2. Embrace Flexibility:
Flexibility is the cornerstone of managing parenthood and a managerial position simultaneously. Understand that there will be times when one area requires more attention than the other. Embrace the concept of work-life integration, allowing your personal and professional spheres to coexist harmoniously. By being flexible with your schedule and open to creative solutions, such as remote work or flexible hours, you can ensure that you are present for your family while fulfilling your managerial duties.

3. Delegate and Empower:
Being a successful manager entails building a strong team and delegating tasks effectively. Similarly, as a parent, you can involve your family members and teach your children the importance of responsibility. Delegate tasks both at work and at home, empowering others to take on certain responsibilities. This not only lightens your workload but also instills a sense of shared responsibility among your team members and family members. Empowerment leads to personal growth for all involved parties and enables you to balance your roles more effectively.

4. Utilize Technology and Productivity Tools:
In today's digital age, technology can be a powerful ally in managing the demands of parenthood and leadership. Leverage productivity tools, project management software, and communication platforms to streamline your work processes and collaborate efficiently with your team. Use online calendars and scheduling apps to stay organized and ensure that you are present for important family events. Technology can be a time-saving resource that helps you manage both realms without feeling overwhelmed.

5. Prioritize Self-Care:
Maintaining a healthy work-life balance is impossible without taking care of yourself. As a parent and a manager, it is essential to prioritize self-care to avoid burnout. Allocate time for activities that recharge and rejuvenate you, whether it's pursuing a hobby, engaging in exercise, getting a coach, or simply enjoying moments of solitude. By taking care of your well-being, you will be better equipped to handle the challenges of parenting and leadership with patience, resilience, and a clear mind.

6. Seek Support and Build Networks:
No one can do it all alone, and recognizing the importance of support networks is crucial. Reach out to fellow parents who are also in leadership positions and share your experiences, challenges, and successes. Build a network of like-minded individuals who can offer advice, understanding, and encouragement. Additionally, consider seeking external help, such as childcare services or a support system for working parents, to provide assistance when needed. You can also join an executive mastermind group to help you relate and work through challenges with likeminded peers.

Balancing the roles of a parent and a manager can be a daunting task. The time constraints, conflicting priorities, and emotional strain involved make it a challenge to strike a harmonious balance. However, successfully navigating this process can significantly contribute to personal growth, as it enhances skills such as time management, communication, resilience, and adaptability. 

The ability to effectively manage both roles showcases a strong sense of responsibility and commitment, which can be valuable assets in building a robust and impressive resume.


Mon 31 July 2023
When we think about curiosity many of us revert back to our childhood. We are reminded of the freedom to discover new characters in books or find different approaches to attacking a math problem or fun ways to cause an explosion during a science experiment. We may even think about playing in the sand and exploring the perfect mixture of water and sand to build our best castles. Being curious comes naturally to children. It’s part of childhood.

But curiosity is key to growth and discovery for leaders. 

Curiosity is the secret ingredient to helping leaders understand new trends and grow their leadership skills. Being curious empowers leaders to take risks, deal with failure and regroup to make a comeback. 

How curious are you? 

It may seem easier to just keep doing the same things over and over that we have mastered through the years, yet eventually that thinking will just get us stuck and bored. To remain relevant in our fields, leaders must develop a keen sense of curiosity and commitment to continued learning.

Five Strategies To Grow Curiosity In Leaders:

  1. Understand the Importance of Curiosity 

Curiosity is essential for leaders to grow as it drives continuous learning, adaptability, innovation, and creativity. Curious leaders listen actively, empathize with others, and make better-informed decisions, fostering engagement and motivation within their teams. 

By seeking out diverse perspectives and investigating problems deeply, they develop a growth mindset and build a learning culture, leading to personal and organizational development. Ultimately, curiosity empowers leaders to navigate complexities and embrace change, staying relevant and effective in an ever-evolving world.


2. Identify An Area To Grow

No matter where we are leading from or what point we are in our career trajectory, leading is synonymous with learning. The first step in developing our leadership curiosity is to decide on the area we need to grow. Leaders can do this by:

  • Evaluating how they stack up to the current skills required in their field
  • Choosing an interest that fascinates them that may add to their leadership toolbox
  • Asking colleagues what experiences or knowledge could help them become stronger performers
  • Joining a networking group that shares information about their industry.


3. Look For a Mentor

Another great way to cultivate our curiosity is by reaching out and finding a mentor. Mentors can be bosses in or outside of our departments or they can be friends or even relatives. 

Ambition in Motion's executive mastermind group is a valuable resource for executives and managers as it provides access to experienced mentors who offer personalized guidance, networking opportunities, and valuable insights for navigating leadership challenges. The program enhances leadership skills, emotional intelligence, and self-awareness while promoting continuous learning and professional development, ultimately empowering mentees to achieve greater success and fulfillment in their roles.

The magic of a mentor is that they can:

  • Help leaders see possibilities and even connect them with interesting leaders.
  • Discuss helpful skills and experiences to grow their careers
  • Share their powerful stories of missteps and mistakes
  • Guide leaders how to best approach difficult obstacles


4. Practice Your New Discoveries 

Of course, the best way to master what our curiosity has led us to is by using the new- found knowledge, experience or skills. Try applying it on the job or in a volunteer position. Test it out with colleagues or incorporate it into a project you are working on. Even think of sharing it with a co-worker because if we can teach it we have truly learned it.


The Ripple Effect of Leadership Behavior

Curious leaders are always on the lookout for new ideas and approaches. When leaders encourage curiosity among their teams, they create a culture that fosters innovation and creative problem-solving. As team members feel empowered to explore different possibilities, the organization as a whole becomes more adaptable and can respond better to challenges.

Additionally, when leaders judge themselves based on their intentions rather than only the outcomes, they can better understand their actions' impact on their team. This self-reflection enables them to admit mistakes and learn from them openly. Such vulnerability and transparency contribute to creating a culture of trust and psychological safety, where team members feel safe to voice their opinions without fear of judgment.

A curious leader is naturally more inclined to listen to their team members actively. By showing genuine interest in their employees' perspectives, ideas, and concerns, leaders can boost employee engagement and foster a sense of value and appreciation within the workforce. Engaged employees are more likely to be motivated, productive, and committed to the organization's goals.


Sat 9 September 2023
Within an executive role, problem-solving occurs on a regular basis. In order to efficiently manage these problems, it becomes imperative to implement frameworks for approaching the issue at hand. Within management consulting, there is a frequently utilized conceptual framework for attacking problems called MECE (Mutually Exclusive Collectively Exhaustive). Through a systematic and comprehensive approach, MECE equips executives with tools to successfully navigate business challenges on small and large scales. 

MECE can be broken down into two different functions: mutually exclusive and collectively exhaustive. The mutually exclusive principle refers to the idea that all options should be distinct. This ensures that there are no duplicates and avoids the confusion that arises when ideas are similar and/ or overlapping. When solving problems, identifying unique solutions will ensure that the approach encompasses the greatest variety of solutions. The collectively exhaustive principle indicates that all possible solutions/ideas have been considered. This comprehensive approach works to minimize the chances that critical aspects are overlooked. Collectively exhaustive encourages the user of the framework to stretch their thinking to identify all alternatives. 

Within the MECE framework, the use of synthesis is incorporated to take detailed information and summarize it in a higher-level manner. This synthesis approach emphasizes the utility of avoiding duplication by designating overarching categories that are distinct in purpose. A benefit of condensing the information into higher-level categories is that it makes it more digestible and memorable to the recipient. Rather than providing a complex list of 30 steps that are individually easily forgettable, MECE urges the use of more encompassing categories of thought that can allow others to recall the purpose of each plan. Identifying 4 broad categories that all 30 steps can fit into will make it much easier to understand and recall for future uses. 

MECE provides a myriad of benefits when applied properly, one major benefit being objectivity. Cognitive biases throughout the decision-making process sometimes lead executives to focus on specific options and immediately disregard others. Since MECE encourages embracing all possible solutions, executives are less likely to throw out viable options that their biases prevent them from pursuing. Ultimately, MECE allows executives to consider the benefits of all solutions so they don’t settle for suboptimal solutions. Objective analysis that MECE fosters actively reduces cognitive biases through the challenging of assumptions. 

Along with objectivity, MECE can enhance communication to reduce inefficiencies that naturally arise during team discussions. Enhanced communication is achieved through the precision that MECE provides. Specific idea categories create a structure for complex ideas. This organization of ideas allows for increased concise through the distinct categories which allows team members and stakeholders to develop a strong understanding of the ideas being conveyed. 
Not only does MECE provide noticeable benefits, but it can also be applied in a multitude of contexts. 

Problem-solving: 
When considering complex problems, MECE helps with separating components to make the issue at hand more manageable. This works to eliminate the overwhelming nature of dealing with dilemmas. 

Resource allocation: 
Applying the MECE framework for resource allocation can assist executives with prioritization and budgeting. Having a complete understanding of the impacts of all resources can ensure the optimal allocation of resources. 

Strategic planning: 
When focusing on developing a strategic future plan, MECE guides executives in organizing and structuring their visions. Incorporating MECE framework can ensure that the future plan aligns with the company's mission and values. 

Risk management:  
Managing risks is an inevitable responsibility for executives. Categorizing risk and associated consequences can help to develop risk mitigation strategies that encompass all contingencies. Ultimately, the MECE framework can reduce the likelihood of unforeseen difficulties. 

The MECE framework is particularly beneficial for executives and should be incorporated within lower-level management to provide optimal efficiency. Time is a finite resource and standardizing presentations and discussions with the MECE framework will ensure that ideas are fully developed and carefully structured prior to group convening. 

To monitor how the addition of the MECE framework impacts direct reports and increases efficiencies, a great resource is data analytics software. Tools such as AIM Insights allow managers to gauge metrics including team productivity and manager performance. MECE contributes to a more effective leadership style and tools designed for analyzing management functions can work to confirm the progression of leadership effectiveness. Comparing data prior to incorporating MECE and following the adoption of the framework can provide valuable insights into how it has impacted the organization. 

MECE is a powerful framework that allows adopters to make informed decisions and simplify complexities. In a dynamic environment, it is crucial to incorporate strong and efficient processes to problem-solve, plan, and make decisions. Although there are several instances where MECE is applicable in guiding these processes, it is important to recognize that MECE isn’t suitable for all contexts nor is it the only method that can be used. MECE is a framework geared towards guiding thinking and encouraging the user to consider all possible options in an efficient manner. 


Wed 18 October 2023
Leadership happy talk is the propensity for leaders to paint a rosy picture of how the business is performing to their team when the business is struggling. 

Oftentimes, business owners and executives engage in leadership happy talk because they think it is the more mature thing to do. They’d rather hold onto the stress and frustration of business struggles and not put it on other people. 

This might seem like a laudable motivation: why stress out your team? But refusing to share and be vulnerable with team members ultimately creates missed opportunities for the team to tackle problems together. This leads to poor outcomes like surprise layoffs, outbursts from leaders, and misallocated priorities during crucial periods.

This article covers some of the causes of leadership happy talk, how to catch yourself engaging in leadership happy talk, how to overcome it, and why it is critical to not engage in this behavior. 

Leadership happy talk stems from pressures, both real and perceived, to show the world and one’s team that everything is going great. Many startups engage in this behavior because they need to put on a show and generate “buzz” so investors perceive their company to be the next hot business. Many business owners engage in this behavior because they fear their employees will leave if the business isn’t performing well. From a business owner’s perspective, they would rather wait and hope their business turns around. They’d rather risk a surprise layoff than inform their employees that the business is struggling and engage them in a potential solution. Many executives for large companies engage in this behavior because they have shareholders and quarterly goals to meet, and they would rather keep up an obvious charade rather than risk looking ineffectual. But only luck can save these leaders from near-certain failure if they aren’t willing to open up. 

There’s also the egotistical explanation: They want everyone to think they are a success. 

As a leader, you might be reading this and thinking to yourself, “what if the news of our business struggling has nothing to do with my employees’ work? How will that help?”

The answer: if this person is at risk of getting laid off, being asked to work reduced hours or for reduced compensation, or having their work impacted in any way at all, they should know about it.

Why? This initial worry assumes that your team can’t handle the truth or that they may leave upon learning the news. That risk pales in comparison to the possible reward from including them in a solution that saves your business. 

By not sharing the truth of the business’s situation with the entire team, leaders are communicating to their team that they don’t trust them to work together on identifying a solution or that they aren’t smart enough to have any good ideas on how to solve the issue.

No business is going gangbusters all the time every day. Businesses tend to oscillate between up periods and down periods. As a leader, it may be tempting to paint the down periods with a rose hue because things could turn around. However, when leaders find themselves in a position of identifying some negative trends, the best decision is transparency and collaboration. 

By being vulnerable instead of stoic, leaders are communicating that they trust their team and that they value their perspective. Sure, some investors may choose not to invest, some employees may leave at the first sign of bad news, the stock price might go down temporarily, but leaders that engage in openness, transparency, and collaboration lead to healthier more resilient businesses. Strong, resilient businesses are much more likely to succeed long-term compared to businesses run by leaders that engage in leadership happy talk and can’t tell their employees the truth. Next time business is slow, take a chance and open up to your team. The solution could be right in front of your eyes, all you had to do was ask. 

 

Fri 3 November 2023
Let's talk about bosses. You know, the ones who command, "Do this now!" without even asking how you're doing. Or the ones who pretend to care but secretly just want you to work harder without considering your feelings. Yeah, those bosses. They might get stuff done, but they're not making the office a fun place to be.

Then there's the idea of Radical Candor. It's about being honest with your team while still being kind. It's like telling your coworker, "Hey, your idea is great, but it might need a little more work." It's not sugar-coating things, but it's also not being mean about it. This approach makes the office a much nicer place to be.

What is Radical Candor?
 
Kim Scott, a former executive for Google and Apple, developed a strategic plan for presenting the radical candor framework with leaders, executives and CEOs in mind. Scott describes the meaning of radical candor as having the ability to care personally while challenging directly at the same time.

The Radical Candor Matrix

  • The matrix categorizes different managerial approaches based on their level of care and directness.
  • Radical candor operates on two axes. One axis stretches from caring personally to not caring at all, while the other axis extends from challenging directly to silence. They each work on a sliding scale.
  • It consists of four quadrants: 
    • Radical Candor: the ideal balance between care and directness (caring personally).
    • Ruinous Empathy: excessive focus on empathy at the expense of honest feedback.
    • Manipulative Insincerity:manipulative approach lacking in both care and directness.
    • Obnoxious Aggression: direct but uncaring and often abrasive communication style. 

Scott’s radical candor model is designed to guide your professional interactions and conversations. The goal is becoming a better communicator while also transforming yourself into a powerful instrument for growth in the teams you lead and the organizations you manage. When explaining the idea behind radical candor, Scott asks you to consider the adage, “if you don’t have anything nice to say, don’t say anything at all.”

Consider that radical candor goes against this long-standing social teaching and emphasizes open and honest feedback for the benefit of everyone involved. Ultimately, radical candor is best defined as the ability to challenge directly while showing that you care personally at the same time.

In general, radical candor impacts your daily conversations and interactions by changing the way you think about the people around you. The result is a shift in your mindset and behaviors.

The Difference Between Candor and Honesty
How do you show candor within your team? The definition of candor is “the quality of being open in expression, or frankness.” Most executive leaders understand the value of candor in communicating and interacting with their team.

The difference between candor and honesty becomes easily clouded at times. While honesty refers to truthfulness, candor is a quality in people that refers specifically to how openly they express themselves. While candor is often a good thing, it isn’t inherently truthful.

Caring Personally
Using radical candor helps you embrace your leadership traits and empowers you to use them to their highest potential. Often, leaders aren’t afforded the luxury of separating their professional and personal lives.

Having empathy is a valuable trait for any leader, and your ability to identify with your team members is vital to your organization’s success. The success of both the company and the individual is something you care about deeply as a leader, and radical candor offers you a way to showcase that.

Caring personally means you’d feel like you failed someone around you by silencing your true thoughts or withholding your criticisms. Because you care deeply enough about them, you’re doing them a disservice by staying quiet and reserved.

Challenging Directly & Holding Accountability

Offering your most constructive feedback as a way to help others grow is a challenging aspect of great leadership. After all, your ability to teach others, guide their decisions and communicate your expectations of them all go into making you a successful leader. These are the ideas behind challenging directly.

How is radical candor a type of informal accountability? 

Though challenging directly sounds like a negative behavior, it only creates positive outcomes. Challenging directly is taking an active role in the growth and development of your team members and offering your guidance for ways they can improve.

By encouraging open discussions and welcoming diverse viewpoints, leaders create an environment where innovation thrives and new ideas flourish. Team members feel valued and respected, leading to increased morale, heightened engagement, and a stronger sense of belonging within the organization.

However, implementing radical candor necessitates a deep understanding of the nuances of effective communication. Leaders must strike a delicate balance between being honest and providing feedback in a manner that is respectful and considerate. They must be mindful of the emotional impact of their words and actions, ensuring that feedback is delivered in a way that encourages growth and development rather than discouragement or resentment.

Ultimately, the successful integration of radical candor into a leadership style requires commitment and dedication. It calls for a genuine investment in understanding the needs and aspirations of each team member, as well as a willingness to foster a culture of open communication and mutual respect.

And you know those bosses who just yell all the time? Yeah, not great. That's the opposite of Radical Candor. It's like they think they know everything and everyone else is just there to do what they say. No fun, right?

Being honest and kind at work, giving people some say in what they do, and creating a positive vibe in the office can make a huge difference. It's not about being the boss everyone's scared of; it's about being the boss everyone wants to work with. Radical Candor is like the secret sauce that makes it all happen.


Fri 3 November 2023
Jonathan recently got promoted at a Fortune 500 company and will be supervising the team he was previously a member of. The promotion was achieved through Jonathan’s consistent hard work and his dedication to improving his skills. However, many other members of the firm, including some of Jonathan’s team members who were also qualified for the position also applied. Mary, one of Jonathan's teammates, also applied for the role. She and Jonathan have had a poor work relationship for a while - even before Jonathan was promoted - essentially, both Jonathan and Mary are in sales and Jonathan was working on an account that he was assigned to and had been working on for months. Mary connected with an employee of that company at a networking event, didn’t notify the team, and ended up closing the deal. She essentially stole the business that Jonathan had already laid the groundwork for.

Although Jonathan is excited to take on this new role, he has some reservations about how Mary will treat him now that he oversees her. Mary has already made several comments indicating she doesn’t believe Jonathan is deserving of the promotion and that she would be better suited. 

When managers are placed in a situation similar to Jonathan’s several actions can be taken to set them up for success: 

  • Mitigate Problematic Behavior 
Articulate expectations for team conduct specifically as it pertains to supporting one another and working together. Emphasizing to team members that they should direct any concerns they have to their manager can help to prevent gossip from being spread and allow actionable steps to satisfy tangible concerns. Failure to mitigate problematic behavior early on may only lead to continued disrespect and issues in the future. 

  • Consider a One-on-One Conversation 
If any team member is similar to Mary, arranging an individual meeting with said team member can directly address the issue. During this conversation, it is important to ensure it is an honest discussion about the situation and emphasizes the importance of working towards a common goal. Although an open discussion is best, being straightforward when explaining that unprofessional behavior is not welcome will best communicate the severity of their actions. Be transparent about expectations and don’t hesitate to directly address the underlying issues from the past. When doing so, be sure to base this portion of the discussion on direct observations of their actions and remain as objective as possible. 

This change in dynamic can serve as a fresh start for any previously poor relationships with peers who are now direct reports. Articulating hope for a more positive relationship going forward can encourage a better attitude as well as remind them that a manager's goal is to support the development of their direct reports. 

  • Create a Growth Plan 
When dealing with a direct report whose problematic behavior is relatively mild, offering to develop a growth plan can shift the relationship in a more positive direction. Developing a plan to continue to build skills and allow the direct report to be a stronger candidate for promotion in the future will demonstrate faith in the direct report's abilities. Dedicating time to help a direct report fulfill their professional goals also serves as an opportunity to build a foundation of trust. 

  • Recognize that it Takes Time 
It can be very difficult to change someone’s perception, so remember that it may take time for a direct report to build trust and respect. Forcing a relationship with a colleague that there were previous issues, may only harm the relationship more. Allowing time for everyone on the team to be accustomed to their new manager is valuable, however, time is not an excuse for someone to blatantly disrespect their manager. 

Navigating relationships with difficult colleagues and treating them objectively can take time and consistent personal evaluation. Adjusting to different relationship dynamics with friends and work and previous team members can also be difficult because the lines between peer and manager may appear to be blurred. 

Here are five strategies to ease the transition from peer to manager while establishing an authoritative presence: 

  1. Develop a Servant Mentality
Promotion to leadership status is largely based on credibility and demonstrated performance and continuing to build upon this established credibility is extremely valuable when overseeing peers. Adopting a servant mentality recognizes that employees don’t work for their manager, managers work for their employees. Managers shouldn’t operate solely as someone giving orders, they should ensure the success of every member of the team for them to produce the best results. Continuous efforts to support all team members over time will build respect and expand existing credibility. 

2. Hold Individual Meetings 
Dedicate time after being appointed to the new role speaking individually with each member of the team. These conversations can be used to discuss any questions or concerns direct reports may have about the change in leadership. This can be used as a time for team members to communicate any frustrations they have and even specific improvements they wish to see in the team environment. Additionally, these conversations will be beneficial to discuss goals and build trust with members of the team. 

3. Set Boundaries 
After working together as peers, it can be incredibly difficult to encourage direct reports to see their leader as an authority figure. It is necessary to communicate boundaries with team members to ensure that they demonstrate respect going forward. While gossiping or attending happy hours together may have been frequent occurrences, it is important to recognize that a new role requires a new set of behaviors. Leaders should strive to remain approachable without having the notion that direct reports should treat them like a friend. 

Failure to set clear boundaries early on can lead direct reports to act disrespectfully and may encourage them to disregard directions received from their team leader. Implementing these boundaries later on may be difficult to enforce now that team members have gotten acquainted with treating their manager as a peer despite the differing titles. 

4. Establish Open Communication 
There may be a lot of uncertainty for direct reports on how to navigate this new dynamic reporting to a previous peer. To prevent any discomfort or stress for direct reports, new managers must develop systems of open communication. Ensuring that direct reports feel comfortable reaching out to their manager will help build relationships and encourage feedback loops. 

5. Manage Perceptions 
When managing a team of previous peers, managing perceptions can help prevent issues of favoritism from presenting in the future. While it may seem harmless to continue grabbing lunch every day with close friends at work, when a manager consistently gets lunch with certain direct reports it can demonstrate unequal treatment. These special privileges may not be brought to attention by other direct reports, but the unspoken perception of favoritism can be detrimental to team performance. Consider developing habits that are more inclusive to all team members, such as a rotating lunch schedule.  

While it may not seem valuable to adjust habits to change perceptions of direct reports, managers' actions can directly influence if direct reports buy into their manager's vision. Making changes to daily actions to reinforce this promotion to the leadership level can help promote respect and increase team members' trust. 

Adjusting to a new position takes time, but spending time to develop an approach to handling previous colleague relationships can help to ease that transition. When assuming a management role, keep in mind that it is a manager's job to support their team and continue to strive for the development of each individual, regardless of any prior issues. 



Fri 17 November 2023
As communication has become more immediate, it is also increasingly casual. Receiving emails that are overly aggressive or written in an inappropriate tone are situations that many people encounter within the workplace. Whether it is a message from a team member or a direct report, it is important to be conscious of how to respond to these situations to remain professional while upholding boundaries. 

Here are some steps to help navigate responding to an unprofessional email: 

  1. Maintain Composure 
An initial reaction to an aggressive or rude email is often anger or frustration. It is important to recognize and refrain from acting on this initial response. Taking deep breaths to calm down or even stepping away from the situation and finding a distraction for a few minutes can help to de-escalate initial reactions. 

After regaining composure, reread the email to see if the message still seems inappropriately aggressive. If the message still seems overly harsh, identify the elements that are concerning from the actual context of the message. This will help to complete a more objective analysis of the email and allow for a more constructive response. 

2. Consider the Method of Response 
Depending on the sender of the email, a response may be most appropriate over email, the phone, or in person. If the sender is someone who works nearby, approaching them in person may be the most effective method to handle the situation. Over email, messages can be misinterpreted and words that seemed harsh may not have had that intention. Talking things out can prevent any miscommunications that result from written communication. 

The relationship with the sender may also help determine the most appropriate means of communication. If the sender is a direct report, an in-person meeting to discuss the aggressive message can help to convey the severity of their actions and deter them from communicating with this tone in the future. 

3. Establish Clear Boundaries 
When dealing with inappropriate emails, it is crucial to communicate boundaries to prevent these issues from occurring in the future. Clearly and assertively articulating areas of discomfort and that this type of behavior is unacceptable. Be concise and specific about what is inappropriate within the message. 

Establishing boundaries is an important step to communicate that their tone is not welcome in future messages, however, avoiding escalating the situation is crucial during this step. Communicating with a polite tone can help to prevent the sender from feeling attacked. Discussing the message itself rather than targeting the sender when criticizing the tone can prevent them from feeling the need to be on defense during this conversation. 

4. Proofread 
If the best method of communication is emailing, proofread any response before sending it. Ensuring that there is a neutral tone, concise sentences, and no redundant information will allow the recipient to clearly understand any response. 

Maintaining a professional tone is vital because the situation can quickly spiral out of control if there is inappropriate communication on both sides. Responding aggressively or passive-aggressively may further validate the sender's feelings and encourage them to continue this unprofessional tone going forward. 

5. Document the Interaction 
It is essential to document this interaction in case aggressive emails continue in the future. Save copies of the emails with headers and time stamps as evidence of this interaction. This documentation will be beneficial to submit to supervisors or human resources if the aggression continues. Keeping evidence will help to maintain a clear timeline of events and ensure that these interactions aren’t lost. 

When documenting the interaction, also ensure to document how the situation was handled. Saving any emails that were sent in response to this inappropriate email can help to document instances in which boundaries were set and communicated to the sender. This way if the sender continues to act unprofessionally, there is a record that they were told that this behavior is unwelcome. 

6. Seek Support 
Don’t hesitate to seek support if the inappropriate behavior persists. Reaching out to colleagues, supervisors, or human resource professionals to share concerns can be a helpful resource. Horizontal mentorship groups can also serve as a beneficial resource to gain insights from others who have encountered similar situations. Having this support system can help to navigate this difficult situation and introduce an outside perspective. Additionally, reaching out to these outside individuals within the firm may allow others to find a resolution. 

When seeking support, it is incredibly beneficial to have the documentation available to show them. This will allow these outside resources to have a better understanding of the situation at hand and allow them to provide more direct support as they are aware of what was specifically said. 

7. Learn and Improve 
The final step when dealing with an inappropriate email is to learn from the interaction. After addressing the inappropriate behavior, the next response can be used to gauge the effectiveness of how the behavior was addressed. This can help to improve personal communication skills going forward. Take note of what worked and what may have been unsuccessful to identify areas for improvement going forward. 

Although difficult to navigate, these interactions can serve as a great opportunity for self-reflection and personal growth. Evaluating how personal communication contributed to the de-escalation of the situation can serve as a beneficial tool for any difficult situations that arise in the future. 

It is important to consider inappropriate messages on a case-by-case basis. The relationship with the person, their position within the firm, and the context of the email, may warrant different responses. The context of the email is particularly important to consider because in some cases, a frustrated email may not entirely be inappropriate. 

For instance, if a team member completed their portion of the project, but the remainder of the project was not completed by the deadline. In this scenario, the team member may be frustrated and rightfully so as they upheld their responsibilities. Validating their emotions and owning up to mistakes may be critical aspects of responding to an email in this capacity. 

When dealing with an inappropriate email, there are many things to consider when assessing how to respond. The most important thing to remember when handling these difficult situations is to remain professional and consider what can be done to prevent this behavior from persisting going forward. 

Fri 15 December 2023
We all have life events that distract us from work from time to time: an ailing family member, a divorce, the death of a friend. You can’t expect someone to be at their best at such times. But as a manager what can you expect? How can you support the person to take care of themselves emotionally while also making sure they are doing their work (or as much of it as they are able to)?

Emily, a dedicated team leader, found herself facing a challenging situation. One of her team members, Charlie, was grappling with personal turmoil, juggling the complexities of an external affair leading to a divorce that was tearing apart his family. Balancing the demands of the workplace while carrying such a heavy emotional burden, Charlie was struggling to meet performance expectations, leaving Emily in a delicate position as a leader torn between empathy and professionalism.

Understanding the delicate nature of Charlie's situation, Emily knew that leading with empathy was crucial. However, maintaining a professional work environment was equally important. Striking the right balance required a thoughtful and nuanced approach.

First, Emily decided to initiate a private conversation with Charlie. She wanted to create a safe space for him to share his struggles without judgment. Instead of immediately addressing performance concerns, she began by expressing concern for his well-being and acknowledging the challenges he might be facing outside of work.

During their conversation, Emily demonstrated active listening skills, allowing Charlie to open up about his personal life at his own pace. This approach helped build trust and allowed Emily to gain a deeper understanding of the emotional toll Charlie was experiencing. In doing so, she learned about his fears, uncertainties, and the difficulty he faced in separating personal issues from his professional responsibilities.

Understanding that Charlie might find it challenging to communicate openly in a face-to-face setting, Emily subtly introduced the idea of using AIM Insights, a platform designed for non-face-to-face communication among team members. This platform served as an online forum where employees could share their personal struggles, ambitions, and non-work-related goals in a comfortable and confidential manner.

Emily emphasized the benefits of AIM Insights, explaining how it could provide a supportive space for team members to express themselves freely. The platform allowed individuals like Charlie to share their experiences, offering insights into their lives outside of the office, making it easier for leaders like Emily to comprehend the challenges faced by their team members.

Without explicitly revealing Charlie's personal situation, Emily encouraged the team to use AIM Insights as a channel for open communication about their non-work-related struggles and aspirations.

These 3 tips are also used to ensure that the workplace is a confidential, empathetic and supportive environment. 

  1. Listen First, Suggest Second

When you speak to an employee about their current struggles, listen first instead of immediately advocating for some particular course of action. They may just want a sounding board about the difficulties of caring for a sick relative or an opportunity to explain why a divorce has affected their attention span. If you immediately suggest they take a leave of absence or adjust their schedule, they may be put off if that’s not what they were thinking. Instead, ask what both of you can do together to address the issue of performance during the difficult period. 

2. Know What You Can Offer

You may be more than willing to give a grieving employee several weeks of leave, or to offer a woman with a high-risk pregnancy the ability to work from home. But the decision isn’t always yours to make. If you have the leeway to get creative with a flexible schedule, an adjusted workload, or a temporary work-from-home arrangement, do what you think is best. But also be sure you understand your company’s restrictions on short- and long-term leave, and what, if any, bureaucratic hurdles exist before promising anything to your employee. Explain that you need to check what’s possible before you both commit to an arrangement.

If the employee needs counseling or drug or alcohol services, there may be resources provided by your company’s medical insurance that you can recommend. But investigate the quality of those resources first. The last thing you want to do is send a suffering employee to avail themselves of a program or supposedly helpful people who then fall short.

3. Consider Workload

You also have to consider whether prolonged absences will adversely affect clients or team members. If so, mitigate those risks by easing the person’s workload. If there are people who are willing and able to take on some of the individual’s projects, you can do that temporarily. Just be sure to reward the people who are stepping in. And then set timelines for any adjustments you make. If the person knows that their situation will last for 6-8 weeks, set a deadline for you to meet and discuss what will happen next. Of course, many situations will be open-ended and in those cases, you can set interim deadlines when you get together to check in on how things are going and make adjustments as necessary. Whatever arrangements you make, be crystal clear about your expectations during this time period. Be realistic about what they can accomplish and set goals they can meet.


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